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The End of the Contract Management by Spreadsheet Era

OnitEndOfEraFigures 3 resized 600

Thanks to a highly manual review process supported by tools like email, spreadsheets, word processing software and shared drives, an incredible amount of time is spent on administrative work that has nothing to do with actually getting the contract negotiated. In fact, surveys suggest that lawyers spend as much as 25% of their time — more than one day out of each week — responding to requests for updates, tracking down emails to respond to questions and preparing reports on work in process.

Legal Project Management is What Legal Matter Management "Should" Have Always Been

Legal Project Management Onit

I have sold a lot of legal matter management (and light matter tracking) software over the last 12 years for lots of money to corporations.

The Dawn of Alternative Fee Standardization

Alternative fee arrangements bring about a couple of different (ahem) feelings, depending on who you are and where you work. General counsel applaud them as they reduce outside counsel spend.  Agile (and often smaller) law firms consider them a nicely sharpened tool in the business development arsenal. Larger firms, which can have ingrained processes and a strong hierarchy, sometimes find themselves a bit behind the curve.

Regardless, alternative billing is pretty much becoming, well …. the new standard for billing.

Not that I’m telling you anything new here, folks. We all know how the in-house perspective on alternative billing has evolved over the years. Let’s recap the highlights of the conversation over the past three decades:

    • 1981: Legal work costs what it costs. We can’t control how much we spend or what outside counsel will charge us.
    • 1991: Wait a second. Maybe we can. If only we had the technology to do so.
    • 2011: We’ve got the technology. We see alternative fee arrangements thriving with documented ROI from our own efforts and/or our peers’ efforts.
So what has sparked this blog post? We can thank The Economist for that.

It published an article on May 5 titled “A Less Gilded Future,” which lays out ongoing and growing challenges for law firms.  What factors are attributing to these challenges now? Besides technology and outsourcing - which both force a deduction in billable hours – the other “evil beast” is alternative fee arrangements.

In support of this, the article cites feedback from Robert Ruyak on one of the main causes for the demise of the law firm he worked at, Howery:

Howrey had begun acceding to clients’ demands for flat, deferred or contingent fees, causing income to become clumpy and unpredictable.

With this example in mind, and with what you have seen yourself, does the growing strength of alternative fees present a mighty blow to the proliferation of law firms? Or does it just mean an end to the way law firms conceptualize, pitch and measure their billing structures?

And one more (even more thrilling) thought: Are we actually nearing a point where we can apply industry standards to alternative fee arrangements?

The adoption of alternative fees has accelerated these past 5 years alone. The fees have been in use by some pioneers for much longer than that.  Thanks to technology (such as legal project management software), is there enough collective data to begin to consider the average fees associated with matters and general tasks from both an in-house and outside counsel point of view? Imagine the implications this could have on negotiations – a basic plateau to start negotiations on that is backed up by both corporate legal departments and law firms alike. Standards such as this could help law firms negotiate on a more level playing field while also affording the necessary cost controls for general counsel.

What do you think? Now that we have (and have had) the technology, do we have the data to begin building standards for alternative billing?

Stay tuned for the next blog where I will discuss how some firms are pushing alternative fee arrangements with their customers because they are finding higher margins there! Sounds counter-intuitive, right?

Seeking Corporate Legal Departments For Beta Program

we want youAre you struggling to reduce legal costs, gain greater transparency into legal projects and improve process management in your legal department?

If you’re a general counsel or associate general counsel of a corporate legal department and have at least $1 billion in revenue ......

Legal Project Management & Why It Is So Important?

Project management is a difficult area of study and when we are talking about legal project management, it becomes even more critical.  If you are not clear about what legal project management is, let me explain. Simply put, it is the application of project management principles but in the context of the legal world - cases, matters, litigation, transactions or projects.

Lawyers and in-house attorneys are beginning to understand why project management tools are critical, especially with the rise of alternative fee arrangements (AFAs).  For example, how can a law firm measure whether or not it is profitable if they can't distinguish what drives more revenue -- hourly billing, AFAs or blended approaches? Enter project management.

Legal project management tools can provide insight into all areas of billing whether they are fixed fees, AFAs or blended arrangements. In fact, this type of management is becoming a significant means to help many law firms and corporate legal departments limit their risk and exposure, reduce excessive spending and improve collaboration among team members.

Irrespective of what profession or business you are in, we all manage projects. It doesn't matter if they are legal, business, school or home-improvement related. Having a clearly defined process and ability to continually monitor, access and evaluate the process will define the outcome and success of the project. From our perspective, it seems easier to rely on technology to simplify the process.

Project management involves the consideration of the following aspects:

    • Define Project Terms. Defining the project scope early on is critical to ensure all team members are aligned on the goals and objectives. This task alone can eliminate many unnecessary hours of wasted work.

    • Assign Project Tasks. A clear time line of project deliverables and tasks is necessary for a successful project execution. This also gives ownership to the various team members and eliminates any confusion about who is completing the various tasks. When implemented correctly, the project manager can quickly determine if expectations are being met.

    • Communicate. Communication is the cornerstone of managing a project. When working on projects with multiple team members, written communication is preferred. In fact, centralizing all the notes, documents, conversations and status updates in one place will make it easier to manage the project.

Click Onit & The New User Interface That Is

user interfaceWe are thrilled to announce a new user interface today and wanted to share the exciting news. The new interface was designed with simplicity in mind to give you more control over how you view the information in your legal and business projects. Now, you decide what information you wish to display, whether it is project, team or task-related.

The new design uses "panels" and allows you to customize a dashboard specific to your work needs. The interface includes single-click options for creating new projects, adding team members, updating project status and assigning tasks. Users can also see a cross project view of everything their colleagues are working on.

Watch this screencast to see a quick tour of the new interface.You can also read a review about the new design in Robert Ambrogi's LawSites blog.


Click Onit: New User Interface
Rely Onit: Latest Enhancements

In addition to launching a new user interface, we added some features we think you'll find valuable:

    • You can easily create and apply multiple tags to your projects. Tagging not only makes project management faster and more efficient but it helps when searching for lost or missing files. Watch this screencast.
    • You can see multiple views of your projects so you can quickly see what projects need your immediate attention. The list below shows the various filters. Watch this screencast.
        • Projects sorted by last activity
        • Projects sorted by name
        • Projects with no activity in the last 2 weeks (stale activity)
        • Projects sorted by tags
    • You can quickly add milestones to tasks to simplfy project management. Watch this screencast.
    • It only takes a single click of the mouse to add a note, document, or Project Plan item to your project. You can also update your status, add or nudge a team member or create a new project in the same drop down box. Watch this screencast.
    • It's faster than ever to upload and attach multiple documents to projects.
    • Comprehensive document versioning with labels and descriptions lets you "edit" an existing document without having to upload a new version. You can also create a different display name than the document's original file name.
    • You can see a cross project view of all the tasks assigned in your projects. You can also filter by due dates or tasks without due dates to ensure nothing gets lost. Watch this screencast.
To watch more videos, visit our screencasts page on the website.

Get Onit: Log-on Now

We hope you like the new interface and find the product enhancements beneficial. Visit our community to tell us what you think of the new design, ask a question about the application or report a problem.  We look forward to hearing from you soon.

Project Management? Shouldn't We Be Talking About Process Management?

I asked a similar question when I really came to understand that legal case/matter management offers few tools to help a lawyer do anything better. "Why isn't matter management just project management?" I asked.

Well, here I am again, questioning what seems to be the status quo. Why isn't project management really process management? As I survey the leading tools for project management, I find that they are great at aggregating project knowledge and dissemination of roles, responsibilities and timelines. But they don't fundamentally help you do anything better. What they all lack is a focus on "process management." In addition to the online project management tools that I am referring to, I also include Microsoft Project. Microsoft SharePoint is more about process management than Project is.

When we think about lawyers, primarily ones who work inside corporations, we see departments that run on process. Most of these processes are manual, paper intensive and cumbersome but they are effective on the margins.  But why couldn't they be better with technology?

Corporate legal departments have processes for everything -- hiring law firms, terminating employees, collecting information about potential claims, collecting data about legal department costs, etc.

What if:
    • A corporate legal department could automate and manage those processes as part of their primary project management functionality?
    • The processes could be dynamically created, with custom forms and workflow added, in minutes?
    • They could deliver those custom processes (forms and workflow) to anyone in their company without them having access to their project management system?
    • They could deliver those custom processes in any manner they wish such as SharePoint, a company intranet/extranet or other applications?

It begs the question - Do legal departments need project management or process management? I think we need both, but my definition of project management now very much includes process management.

The harder part is trying to find a system that does both functions well (or at all).  I couldn't find it! But there is light at the end of the tunnel. Process management is foundational to Onit's premium product scheduled to be released next month. Register today for a free trial and you'll be one of the lucky few to get advance notice about our new product for both project and process management.

Is Legal Project Management Here to Stay? We Think So.

The discipline of project management is not new – it is just becoming the latest buzzword in the legal industry  - and for good reason. As many of you know, traditional project management emerged out of the construction and engineering industries and has never been really suitable for the legal industry. The IT industry, however, has in the past 20 years taken to a modified project management process that is lighter and more suited to lawyers. Although legal has been somewhat slow to embrace this discipline, the landscape is changing and there has been a fundamental shift in how law is being practiced today and in the future. (Just look at all the articles about alternative fee arrangements).

Why Now?

Even before the recession, corporate legal departments were being asked to reduce their total legal spend, bring greater control and predictability to their legal budgets and demand greater efficiency from outside counsel. The recession escalated this mandate and there continues to be immense pressure to control and manage legal costs. Whether corporate legal departments like it or not, legal project management is here to stay.

3 Key Benefits of Legal Project Management

Change is difficult for any corporation or law firm but with it comes the possibility of great innovation. Implementing basic project management fundamentals in all of your legal projects will help you work more efficiently, increase your productivity and improve how you interact with your legal and business teams. Here are 3 key benefits of legal project management and why it’s necessary in the legal arena:

1. Managing Expectations

E-invoicing? You Don't Need No Stinking E-invoicing!

needs chartOr at least, you don't need it FIRST.

Legal departments: unless you have a mature, well-fed matter management system or currently deploy project management discipline to your legal matters, then you don't need e-invoicing. There would be no context for it. Don't get me wrong; you will need it eventually, it is just not where you start in the process of bettering your legal department. Rather, it is the capstone.

At least in companies smaller than $10 billion in revenue, we have found that there are greater needs.

Assessments Aren't Just for Litigation

Early case assessment (“ECA”) is a valuable tool to analyze the risk and exposure associated with any given piece of litigation. But it is equally important in defining precedent and strategy for managing the litigation going forward. Simply put, ECA is composed of the following components:

1.    Investigate facts

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