Your legal department already has a proven matter management system. You are not interested in replacing it. It is primarily a back office system that collects and stores data relevant to your legal matters. Unfortunately it doesn’t help you gather basic information from your business clients.
Recognizing risk, company exposure and potential lawsuits need to happen as quickly and efficiently as possible.
That’s where Onit comes in.
Onit makes the collection of matter intake information simpler, faster, more complete and more accurate.
Symptoms of Matter Intake Problems
- Matter intake occurs through a variety of inputs: phone calls, e-mail and faxed forms.
- Business clients are confused or frustrated when submitting notices to the legal department.
- Your staff wastes time re-communicating the same information to different clients.
- It requires multiple contacts with the client to get the matter properly created.
- Staff manually opens a matter in the matter management system by rekeying information from e-mail, phone calls, notes, documents & faxes.
- Quality of matter data varies because data entry is time consuming.
- New matters are often missing attorney comments because the existing process does not include a standard review point and/or the existing matter management system is difficult to use.
- Legal department management has poor visibility to incoming or in-process matters.
- Management is concerned that matters might get reported but not acted upon in a timely fashion.
Onit Streamlines Matter Intake
Here is an example of how Onit can streamline Matter Intake into a matter management system, thereby lowering operational costs, reducing staff burden, reducing risk and improving business client satisfaction.
Below is a flowchart demonstrating the process flow in Onit.