Onit, Inc.

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Customer Success

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Our customers build powerful Apps that engage,
empower and simplify business processes.

Customer Success

This has been an exceptional process improvement for our client communications, reporting metrics and speed in which we can turn around contracts. Our clients have embraced this new process and use it daily.”

I love Onit Apps! I seem to find most of my problems can be solved with an Onit App. They are very easy to get set up and the customer support team is great at responding quickly and making updates as we identify changes we need. [The App] has improved our intake process ... We have recently found that other departments are now asking us for access to the information we have in there because it is so valuable!”

Onit has proven a great partner both in terms of its product features and the customer service support the Onit team provides. Onit provides a very nimble product that can be quickly modified and adapted for various business needs. This is not the case with the other products we considered in this space. My experience of Onit is that they are motivated not only to sell their product at the outset but to continue to improve the product and ensure customer success in the adoption and use of the product. It’s been a great experience so far.

(Onit Apps) have resulted in a fundamental change in how our legal team thinks about accomplishing their work. As we manage the flood of work more effectively, we realize that transformation and reinvention can be an ongoing experience.”

In the first month of using an Onit NDA App, more than 1,000 NDAs were processed; cycle time went down from 16 days to less than 24 hours for 90% of NDAs with virtually “no” lawyer involvement.”

Fortune 50 Technology Company

From what I’ve seen of the Onit Apps, their task-specific nature makes them extremely easy to use. There is virtually no learning curve involved. Likewise, they are easy to set up and configure, so you can be up and running quickly, and they are easy to customize, so one size is not expected to fit all.

One way to look at these is as alternatives to more complex enterprise systems. The truth of the matter, however, is that many organizations are probably managing these processes not through sophisticated systems, but through email. Email is not an effective process- or project-management tool. Things get lost, forgotten and misplaced. These apps are easy ways for companies and law firms to bring order to processes that may currently be closer to chaos.

The App really works – our “COCP Against” [Change of Channel Partner] rate has been next to nothing since we started using Onit, and we used to lose 10–15 customers to COCP a MONTH. Now we don’t even see 15 losses in an entire year. I cannot stress enough how important that was to us. Every customer we lost meant we needed 5–7 new ones just to replace the lost legacy income. It was mission critical to retain our customers; our jobs literally depended on it. Onit was a huge help, and one of the big reasons that my team and I are still happily employed and still growing the business!

Fortune 1000 IT solutions provider

Onit brings value to all aspects of our contracts management program. Their leading-edge technology, innovative approach, and results-oriented execution have helped us to build a world-class contract management process. Onit has become a valued partner!”

Sirota Consulting LLC