Treating your car right means doing routine maintenance and the occasional special treatment. It also means responding quickly when you get warning signals on the dashboard. Ignore those warnings and you could end up on the side of the road with serious implications.
The Customer Intelligence App gives you those warning signals. It provides a composite view of the health of the customer, along with actionable intelligence when the relationship might be in jeopardy. It also highlights opportunities to help strengthen a relationship.
Imagine being notified automatically when your main customer sponsor has left the company. Or when your fulfillment team is behind schedule. Or when your customer has contacted technical support 12 times in the last month. Or when they are three months late on an invoice. Or when their recent NPS score was a 5.
These and countless other customer insights are possible with the Customer Intelligence App.
Proactive alerts of what to do, when to do it, and what content to use -- for each customer.
Simple, lightweight tool that only gives you the information you need and requires almost no training.
Consistent customer experience across all reps.
Integrations with CRMs, customer service platforms, and other systems that create a consolidated view of customer health.
A composite rating of customer health, based on data from internal and external systems.