We’re looking to add a Program Director to our fast-growing Managed Services team. In this role, you’ll oversee design and delivery of Onit Managed Services solutions for Fortune 1000 customers using the Onit platform.
You’ll work with a team of Onit project managers and solution architects, who execute all technical aspects of Managed Services engagements, which includes collecting and documenting requirements, designing custom solutions, project planning, P&L management, handling scheduling issues, and much more. You will also define and execute improvement opportunities that support the growth and efficiency of the Managed Services line.
Responsibilities:
- Design and document Managed Services commercial agreements
- Oversee the build and maintenance of project plans
- Manage project financials across the Managed Services portfolio
- Help customers recognize their goals and drive towards a successful, on-time delivery
- Provide technical and functional expertise to customers during the implementation process
- Forge strong partnerships with customers and colleagues
- Serve as internal liaison for Managed Services with various Onit teams such as Professional Services, Strategic Alliances, Customer Support, Account Management, and Sales
- Create and/or improve implementation templates supporting requirements gathering, design and training
- Ensure that team members follow implementation methodology for all customers and tailor to meet each project’s unique business needs
- Address escalated client issues, involving additional management as needed
- Share relevant prior experiences and best practices with customers and colleagues
- Provide assistance to colleagues where needed
- Work well in both individual and team settings both on and off client site
Skills/Qualifications:
- Bachelor degree required
- 5+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
- Experience with legal operations processes and supporting technologies preferred, though not required
- Experience configuring and delivering custom software solutions or delivering IT managed services is required (both would be preferred)
- PMP Certification is preferred, but not required
- Experience managing complex project schedules and financials
- Experience managing a portfolio including multiple projects
- Experience defining and implementing new project management processes
- Experience with Software as a Service (SaaS) is a plus, as is any experience with financial accounting, customer management, and automation software
- Previous consulting experience with software applications is a solid predictor of success
- Strong written and verbal communication skills
- Must have shown significant and consistent career growth as part of prior experience