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May 30, 2018

Program Director, Managed Services

We’re looking to add a Program Director to our fast-growing Managed Services team. In this role, you’ll oversee design and delivery of Onit Managed Services solutions for Fortune 1000 customers using the Onit platform.

You’ll work with a team of Onit project managers and solution architects, who execute all technical aspects of Managed Services engagements, which includes collecting and documenting requirements, designing custom solutions, project planning, P&L management, handling scheduling issues, and much more.  You will also define and execute improvement opportunities that support the growth and efficiency of the Managed Services line.


  • Design and document Managed Services commercial agreements
  • Oversee the build and maintenance of project plans
  • Manage project financials across the Managed Services portfolio
  • Help customers recognize their goals and drive towards a successful, on-time delivery
  • Provide technical and functional expertise to customers during the implementation process
  • Forge strong partnerships with customers and colleagues
  • Serve as internal liaison for Managed Services with various Onit teams such as Professional Services, Strategic Alliances, Customer Support, Account Management, and Sales
  • Create and/or improve implementation templates supporting requirements gathering, design and training
  • Ensure that team members follow implementation methodology for all customers and tailor to meet each project’s unique business needs
  • Address escalated client issues, involving additional management as needed
  • Share relevant prior experiences and best practices with customers and colleagues
  • Provide assistance to colleagues where needed
  • Work well in both individual and team settings both on and off client site


  • Bachelor degree required
  • 5+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
  • Experience with legal operations processes and supporting technologies preferred, though not required
  • Experience configuring and delivering custom software solutions or delivering IT managed services is required (both would be preferred)
  • PMP Certification is preferred, but not required
  • Experience managing complex project schedules and financials
  • Experience managing a portfolio including multiple projects
  • Experience defining and implementing new project management processes
  • Experience with Software as a Service (SaaS) is a plus, as is any experience with financial accounting, customer management, and automation software
  • Previous consulting experience with software applications is a solid predictor of success
  • Strong written and verbal communication skills
  • Must have shown significant and consistent career growth as part of prior experience



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