Program Director, Managed Services

We’re looking to add a Program Director to our fast-growing Managed Services team. In this role, you’ll oversee design and delivery of Onit Managed Services solutions for Fortune 1000 customers using the Onit platform.

You’ll work with a team of Onit project managers and solution architects, who execute all technical aspects of Managed Services engagements, which includes collecting and documenting requirements, designing custom solutions, project planning, P&L management, handling scheduling issues, and much more.  You will also define and execute improvement opportunities that support the growth and efficiency of the Managed Services line.

Responsibilities:

• Design and document Managed Services commercial agreements
• Oversee the build and maintenance of project plans
• Manage project financials across the Managed Services portfolio
• Help customers recognize their goals and drive towards a successful, on-time delivery
• Provide technical and functional expertise to customers during the implementation process
• Forge strong partnerships with customers and colleagues
• Serve as internal liaison for Managed Services with various Onit teams such as Professional Services, Strategic Alliances, Customer Support, Account Management, and Sales
• Create and/or improve implementation templates supporting requirements gathering, design and training
• Ensure that team members follow implementation methodology for all customers and tailor to meet each project’s unique business needs
• Address escalated client issues, involving additional management as needed
• Share relevant prior experiences and best practices with customers and colleagues
• Provide assistance to colleagues where needed
• Work well in both individual and team settings both on and off client site

Skills/Qualifications:

• Bachelor degree required
• 5+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
• Experience with legal operations processes and supporting technologies preferred, though not required
• Experience configuring and delivering custom software solutions or delivering IT managed services is required (both would be preferred)
• PMP Certification is preferred, but not required
• Experience managing complex project schedules and financials
• Experience managing a portfolio including multiple projects
• Experience defining and implementing new project management processes
• Experience with Software as a Service (SaaS) is a plus, as is any experience with financial accounting, customer management, and automation software
• Previous consulting experience with software applications is a solid predictor of success
• Strong written and verbal communication skills
• Must have shown significant and consistent career growth as part of prior experience

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