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Aug 23, 2018

Program Manager, Professional Services

We’re looking to add a Program Manager to our fast-growing Onit team. In this role, you’ll be responsible for managing the interaction between existing project implementations and development timelines. You’ll manage the aggregation of key client deliverables and key engineering deliverables to ensure the interdependencies are managed appropriately between the Professional Services and Engineering departments.


  • Help ensure successful, on-time delivery of both client projects and product updates
  • Forge strong partnerships with the professional services project managers and engineering team development managers
  • Provide strong understanding of Onit products to better manage the interdependencies between departments
  • Attend key status meetings for professional services projects and key engineering meetings to gather and report overall status
  • Create and manage a consolidated project plan for key deliverables
  • Provide periodic status to key stakeholders
  • Escalate any issues for resolution to the VP, Professional Services and VP, Engineering
  • Share relevant prior experiences and best practices colleagues
  • Provide assistance to colleagues where needed
  • Work well in both individual and team settings


  • Bachelor’s degree required
  • 5+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
  • Experience with legal operations processes and supporting technologies preferred, though not required
  • Experience with MS Project or other similar project management software
  • Experience with Software as a Service (SaaS) is a plus, as is any experience with financial accounting, customer management, and automation software
  • Previous consulting experience with software applications is a solid predictor of success
  • Strong written and verbal communication skills
  • Must have shown significant and consistent career growth as part of prior experience



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