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Onit

Sep 7, 2017

Software Support Engineer

Onit is growing and we are in need of an experienced Software Support Engineer. The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Responsibilities:

  • Provide front-line and ongoing technical support for Onit’s product
  • Develop and maintain expert knowledge on Onit’s product suite
  • Educate users on all functions and features of our product line
  • Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
  • Participate effectively as an individual and team contributor within a multifaceted technology environment
  • Support delivery and implementation services as necessary

 

Skills/Qualifications:

  • Bachelor’s degree in computer science, MIS or similar discipline preferred
  • 2-3 years of related technical support experience is preferred (SaaS software preferred)
  • Liquid templating language experience a plus
  • Demonstrated experience with software testing and documentation background a plus
  • Demonstrated ability to quickly understand business requirements and expectations
  • Experienced with legal solutions (e.g., contracts, ELM, legal hold) is preferred
  • Excellent verbal and written communication skills
  • Detail oriented with strong organizational skills
  • Excellent Microsoft Office Suite and general documentation proficiency
  • Ability to multi-task and prioritize across several projects simultaneously

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