Software Support Engineer

Onit is growing and we are in need of an experienced Software Support Engineer. The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Responsibilities:

• Provide front-line and ongoing technical support for Onit’s product
• Develop and maintain expert knowledge on Onit’s product suite
• Educate users on all functions and features of our product line
• Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
• Participate effectively as an individual and team contributor within a multifaceted technology environment
• Support delivery and implementation services as necessary

Skills/Qualifications:

• Bachelor’s degree in computer science, MIS or similar discipline preferred
• 2-3 years of related technical support experience is preferred (SaaS software preferred)
• Liquid templating language experience a plus
• Demonstrated experience with software testing and documentation background a plus
• Demonstrated ability to quickly understand business requirements and expectations
• Experienced with legal solutions (e.g., contracts, ELM, legal hold) is preferred
• Excellent verbal and written communication skills
• Detail oriented with strong organizational skills
• Excellent Microsoft Office Suite and general documentation proficiency
• Ability to multi-task and prioritize across several projects simultaneously

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