Background Image

Aug 23, 2018

Sr. Business Analyst, Professional Services

This person will be responsible for collaborating with business, project management, and technical teams to conduct business and data analysis to drive Professional Services implementations to execution. Primary responsibilities for this role will include providing business expertise across multiple project implementations, advising customers on the use of the platform to support their business activities, and documenting current state and future state business and functional requirements.

  • Help customers recognize their goals and drive towards a successful, on-time delivery
  • Provide technical and functional expertise to customers during the implementation process
  • Provide functional guidance and mentoring to other members of the team
  • Forge strong partnerships with customers and colleagues
  • Engage customers in informed business and technical need discussions vs. feature/function basics
  • Provide strong technical understanding of Onit products with the ability to discuss and demonstrate the full platform and how it may be configured to meet a client’s business needs
  • Assist with developing, documenting and communicating business and technical requirements, process flows, designs and implementation notes for technology future state
  • Create and/or improve implementation templates supporting requirements gathering, design and training
  • Follow implementation methodology for all customers and tailor to meet each project’s unique business needs
  • Share relevant prior experiences and best practices with customers and colleagues
  • Work well in both individual and team settings both on and off client site
  • Triage and troubleshoot client tickets to ensure timely response/resolution, support communication with all relevant parties
  • Test existing or new features, components and processes prior to releasing functionality to clients throughout the SDLC
  • Assist with development of test cases and test plans
  • Identify requirement or design risks, analyze data completeness, quality and accuracy, provide data mapping guidance, performing ad hoc Analysis to support the project as needed
  • Collaboration with key stakeholders
  • The individual must be a self-starter and be able to drive projects to completion under tight timelines and competing priorities
  • Other duties as assigned

What we are looking for:       

  • Bachelors’ Degree
  • 5-10 years of experience in the Legal or Legal Operations field
  • Experience with creating data and process flow diagrams with attention to details
  • Ability to breakdown complex business process concepts into integral components
  • Data analysis and data modeling skills via the use of Excel or other tools
  • Strong communication and writing skills
  • Determination in pursuit of process details and engaging relevant contacts to help to get answers
  • Ability to see the big picture and zoom in on the relevant details is a plus
  • Given the emphasis on collaboration across and within groups, there is a focus on “soft” skills including:
    • Strong relationship management skills with experience delivering against projects involving multiple, distributed execution teams and user groups
    • Effective team player
    • Driven and self-directed
    • Organized with a high attention to detail



Sign up now for updates on new posts from our blog.