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American Medical Response, Baxter and ZS Associates (Presentation at ACC Legal Operations)

Driving Efficiency with CLM: Why “Process” Matters

Contracts are the cornerstone of all business transactions, but the process is often fragmented. In most cases, a contract review and approval process requires involvement from multiple departments and is typically handled by email. There is far too little visibility as to where a contract is, how long it’s been there or when it’s expected to be completed. And once a contract has been executed, it is often unclear where that contract is being maintained. This session will highlight a case study that implemented a process automation platform to address these challenges and the lessons learned during the process.


  • Aaron Van Nice, Director, Legal Operations, Baxter Healthcare Corporation
  • Rachel Kempler, Associate Director, Legal, ZS Associates, Inc.
  • Walt Landen, SVP & Deputy General Counsel, American Medical Response
  • Stasha Jain, In-house Counsel & Account Manager, Onit


Download the Case Study