Case Study

VMware Gains Visibility and Speed with Onit Platform

Challenge

As VMware’s business rapidly scaled, its legal function needed to adapt from a reactive support function to a proactive business enabler. Legal was overwhelmed by fragmented systems, manual processes, and a lack of visibility across its operations. The team needed:

Faster, more consistent legal service delivery
Greater transparency and control over legal operations
Reduction of manual tasks for high-value attorneys
Alignment with enterprise goals around digitization, automation, and AI-driven decision-making

Modernizing the legal tech stack wasn’t just an option—it was essential. VMware recognized that to scale legal effectively, they needed a unified, intelligent platform that could evolve alongside their business.

Solution

VMware turned to the Onit Platform — the next-generation, AI-native solution that unifies spend, matters, vendors, and contracts under a single, extensible framework. Partnering with Harbor and NetDocuments, VMware embraces Unity as a strategic reset for legal operations. Key improvements included:

Centralized Document Management with NetDocuments
- Created a secure, searchable repository for legal documents
- Standardized workspace structure for easier access and retrieval

Unified Matter & Spend Management with Onit Unity
- Established a single source of truth across all legal workstreams
- Enabled automated intake, AI-powered invoice review, and seamless integration with HR, Finance, Procurement, and Compliance
- Deployed Spend Agent, Unity’s AI agent that flags billing issues and generates audit-ready compliance certificates

Automated Workflows with Onit Aptitude & Agent Studio
- Connected legal to other business units through no-code workflows
- Allowed legal to build, deploy, and manage AI agents tailored to their unique processes—without IT dependency

Contract Lifecycle Management (CLM) with Onit Unity
- Enabled seamless contract drafting, negotiation, and management
- Launched a unified „ONE Customer Contract“ portal with clause usage insights
- Implemented a detailed, role-based access model to safeguard contract data

Intelligent Analytics with Tableau Integration
- Delivered real-time dashboards on matter volume, contract status, legal spend, and more
- Empowered legal to make strategic, data-informed decisions

Results & ROI

Unity enabled VMware to unify legal operations and drive enterprise value:

Accelerated contract cycles

Accelerated contract cycles and reduced turnaround time

Empowered legal

Empowered legal with self-service portals and audit-ready automation

Increased transparency with AI

Increased transparency with AI-powered invoice and matter analytics

Reduced risk by eliminating manual processes

Reduced risk by eliminating manual processes and fragmented data sources

Strengthened collaboration and workload balance

Strengthened collaboration and workload balance across global legal teams

Ongoing Optimization

VMware continues to evolve with Unity’s modular, AI-first architecture. Supported by Harbor’s managed services, VMware’s legal team is future-ready—scaling intelligently and delivering world-class legal services through agent-led automation.

Our Customers

What our customers say

With Unity, we now have a centralized cockpit for legal operations—simplifying workflows, increasing speed, and delivering better service to the business.

Aine Lyons

Senior Vice President and Deputy General Counsel, VMWare