Year: 2018

8 Great Ways an Enterprise Legal Management Solution Can Help You

Traditionally, enterprise legal management (ELM) vendors have taken a databased-centric (system of record) approach in designing their solutions. However, and this cannot be over-emphasized, your competitive legal department needs a system of engagement – a system that supports the highly collaborative nature of your legal work. This in turn reinforces your business goals and ultimately, your bottom line.

In previous posts we’ve explored the benefits of a cutting-edge ELM solution, such as cost savings, flexibility, robust reporting capability, etc. But equally as important are the numerous crucial processes that enterprise legal management can help your team with. After all, you’re trying to find ways to improve your processes.

At Onit, we believe it’s important to manage the “whole” of your legal department’s operations – not just matter management and e-billing. Our definition of enterprise legal management includes a myriad of processes to help you manage your legal department like a business.

So what are some ways the right solution can help your organization? We’ve selected eight of our clients’ favorites:

  1. Matter Management – A matter management solution gives you clarity about your overall matter portfolio so you can make informed, strategic business decisions.
  2. E-billing – An e-billing solution allows third parties such as law firms and other vendors to submit invoices securely to the corporate legal department for review and payment.
  3. Contract Administration – A contract administration solution lets you quickly manage contracts and business documents in one central location.
  4. ReviewAI and Approval – A contract review and approval solution simplifies the submission, review, approval and management of contracts in one easy to use tool.
  5. Legal Service Requests – A legal service request solution simplifies the intake process and provides a simple portal so business users can interact with the legal department.
  6. Legal Holds – A legal hold solution helps legal departments notify custodians of their duty to preserve information in a timely manner and guarantee compliance.
  7. Legal Project Management – A legal project management solution includes task, milestone management, resource management, and our differentiator: spend management.
  8. Alternative Fee Arrangements – An AFA submission and approval solution lets you easily track and manage AFAs from the intake process through approval.

One last word: you need to ensure that your ELM solution can be built around the way your teams work. After all, you’re trying to streamline your operations and avoid the old standards of relying on email and spreadsheets to get the job done. In today’s fast-paced legal settings, lawyers need to be able to work faster, smarter and more efficiently, and the best way to do it is by automating legal department processes.

2018 in Review: A Few Highlights

A lot has happened at Onit in the last six months and we wanted to share a few blog posts. Whether you are looking to learn more about our products, read about some of our recent awards or hear from our customers, take a look at these blog posts below.

Product Posts 

Awards/Thought Leadership Posts 

Customer Posts 

 

The Legal Operations “Crystal Ball:” Eight Things to Expect

In our new white paper, Legal Operations: Transforming the Legal Ecosystem, we explore the world of legal operations and how technology is clearly a driving force in the landscape today.

“Running corporate in-house legal departments like a business is quickly gaining traction.” Those words spoken by Connie Brenton, co-founder of the Corporate Legal Operations Consortium (CLOC), are not to be taken lightly. What it means to run a legal department like a business and how it’s accomplished were the questions that drove the creation of CLOC to begin with, and now the original “book club,” as the founders called it, has morphed into an international organization of legal professionals. Legal operations managers are now found in more and more legal departments of all sizes – not only in the Fortune 500s; another sign that legal operations is here to stay.

In the overall scheme of legal operations in achieving its objectives, technology has increasingly played a prominent role. Driving efficiencies and controlling costs in the legal department are being borne, to a significant degree, by well-chosen technology solutions, and legal operations managers who understand this are taking action.

Our white paper also investigates current trends in legal operations. Looking at current trends is always a good thing and a component of due diligence. But if we had the proverbial crystal ball, wouldn’t it be even better to see the future? Though we know that’s not possible, we can make educated assumptions and predictions based on current trends. We believe the future of legal operations will reveal eight things that should be on our radars now: 1

  1. An even greater reliance on legal operations
  2. More legal operations professionals hired than ever before
  3. A growing focus on the legal sector as it relates to legal operations
  4. Legal operations professionals will evolve to become the link between legal and the business
  5. Legal operations will likely segment and specialize to meet business demands
  6. Legal operations pros will be better positioned to help legal understand business and vice-versa
  7. Legal will then become a welcome corporate citizen, collaborating with the business
  8. As legal operations grows, the legal department won’t rely solely on its internal operational practices. It will be sharing best practices with peers across the industry.

 

1 Deloitte: The Legal Department of the Future: How disruptive trends are creating a new business model for in-house legal, 2017

WARUM AUCH DAS PROCUREMENT VON EINER LEGAL EBILLING SOFTWARE PROFITIERT 

Die Vorteile von eBilling für Inhouse-Rechtsabteilungen sind gut dokumentiert. Durch digital erstellte Rechnungsdateien und dem automatisierten Verarbeiten und Prüfen von Rechnungen spart man mit einer eBilling-Software enorm an Verwaltungsaufwand. Externe Rechtsausgaben lassen sich in Echtzeit verfolgen, wodurch die Einhaltung von Richtlinien und Budgets sichergestellt ist. 

Weniger bekannt ist, wie das Legal Procurement – also die juristische Beschaffungsfunktion – davon profitieren kann. Die Legal Spend Management-Software erfasst detaillierte Line Item-Informationen zu Projekten, Mattern und Rechnungssummen sowie Zeitplänen, Timekeepern und Ausgaben, die mit dem UTBMS-Codesatz für Aufgaben, Aktivitäten und Ausgaben codiert sind. So entsteht ein umfangreicher Datensatz, auf dessen Basis Analysen und zukünftige Entscheidungen getroffen werden können. Die leistungsstarken Reporting- und Analysefunktionen in modernen eBilling-Lösungen können auf folgende Weise genutzt werden: 

1. BENCHMARKING DER LEISTUNG VON DIENSTLEISTERN MIT EBILLING 

EBilling stellt sicher, dass die Abrechnungsdatenpunkte für alle Dienstleister konsistent eingegeben werden. Dies ermöglicht einen genauen Vergleich von Leistungskennzahlen wie z. B. Timekeeper-Raten, Erfahrungsstufen, Zeit für die Bearbeitung eines Projekts sowie der Einhaltung von Budgets und Billing Guidelines. Einige Lösungen erlauben es dem Inhouse Team sogar, die Kanzlei nach geleisteter Arbeit zu bewerten. Das Benchmarking von Metriken gibt dem Legal Procurement umfassende Einblicke in den Service und den Wert, den sie von jedem Dienstleister erhalten und führt so zu offenen und ehrlichen Gesprächen. 

2. DATEN FÜR ZUKÜNFTIGE JURISTISCHER KAUFENTSCHEIDUNGEN 

Mittels den vom Legal Spend Management-System generierten Daten lässt sich leicht überprüfen, ob die Ressourcen für juristische Arbeit richtig eingesetzt werden. Auf lange Sicht wird das Legal Procurement durch die umfassende Analyse von vergangenen Projekten und die daraus resultierenden Daten und Vergleiche die richtige Einkaufsstrategie erkennen. Dies funktioniert umso besser, wenn das Legal Procurement offen mit den Anbietern über die Verwendung dieses Ansatzes spricht und ihre Ziele mitteilt. So können sich externe Anbieter leichter auf die Erwartungen an sie konzentrieren. 

3. PRÜFEN UND UMSTRUKTURIEREN VON BESTEHENDEN PANELS 

Panel-Reviews können zeit- und ressourcenintensiv sein. Oft fehlen zuverlässige Daten, um das Niveau der Erfahrung, der Leistung und des Fachwissens der einzelnen Kanzleien zu vergleichen. Auch mangelt es an Ausgabendaten – wodurch es schwierig wird, die Methoden der Leistungserbringung zwischen den Anbietern zu verfolgen. Hier schafft ein eBilling-System Abhilfe und reduziert so die Ressourcen, die für die Durchführung eines Reviews benötigt werden und erzielt zusätzlich ein sicheres Ergebnis. Ein möglicher positiver Effekt eines Panel-Reviews ist die Reduzierung der Panel-Größe. Dabei wir die Arbeit auf eine geringere Anzahl von Kanzleien verteilt – wodurch Preise in der Regel deutlich gesenkt werden. Hierbei gilt es aber unbedingt sicherzustellen, dass kein Mangel an spezialisierten Beratern im Panel aufkommt. Die Abwägung möglicher Risiken kann zu Konflikten zwischen dem Einkauf und der Rechtsabteilung führen und ist, ohne die von der Legal Spend Management-Software generierten Daten, viel schwieriger zu bewerten. 

4. PREISE UND BEDINGUNGEN NEU VERHANDELN 

Durch den Vergleich von Honoraren und Stundensätzen und durch Leistungs-Reviews von Dienstleistern kann das Legal Procurement mit einer Vielzahl von Daten in die Verhandlungen gehen, durch welche Kosten gesenkt werden sowie  wertvollere Beziehungen zu externen Anbietern aufgebaut werden. Kanzleien haben oft keinen Zugang zu solch detaillierten Daten und sind vielleicht von den Ergebnissen überrascht. Sie wollen zufriedene Mandanten und sind offen für diese Gespräche. 

Die oben genannten Vorteile führen nicht nur zu Einsparungen und einer sicheren Entscheidungsfindung, sondern schaffen auch ein gesundes Wettbewerbsumfeld innerhalb der Branche. Die Standards für alle Firmenkunden werden so angehoben und der maximale Wert von Rechtsdienstleistern wird sichergestellt. Wenn die Procurement-Abteilung bei den Finanzmanagement-Aktivitäten hilft, kann sich die Rechtsabteilung auf ihre externen rechtlichen Geschäftsbeziehungen konzentrieren, was wiederum die interne Beziehung zwischen der Rechtsabteilung und dem Einkauf verbessert, da sie gemeinsam an dem Erreichern der Unternehmensziele arbeiten. Fordern Sie eine Demo an, um die Reporting- und Analysefunktionen von unserer Legal Spend Management-Lösung BusyLamp eBilling.Space in Aktion zu sehen. 

Aus dem englischen Original-Blog übersetzt. 

How Procurement Can Benefit From Legal E-Billing Software

There are well-documented benefits of e-Billing for corporate legal departments. With digitally created billing files and automated processing and checking of invoices, e-Billing saves a huge amount of administrative resources and tracks external legal spend in almost real-time, ensuring adherence to guidelines and budgets.

Less talked about is how the legal procurement function can benefit. Legal spend management software captures detailed invoice line-item data on matter information and bill totals, as well as timelines, timekeepers, and expenses coded using the UTBMS (Uniform Task Based Management System) code set for tasks, activities, and expenses. This creates an extensive data set to analyze and make future decisions.

Organizations can use the powerful reporting and analytics capabilities in modern e-Billing solutions in the following ways:

1. BENCHMARK SERVICE PROVIDER PERFORMANCE WITH E-BILLING

E-Billing ensures consistent entry of billing data points for all service providers. This allows for accurate comparison of performance metrics such as timekeeper rates, experience levels, time to complete a matter, budget adherence, and billing guidelines compliance. Some solutions allow the in-house team to rate the firm, though this data point is subjective. Benchmarking metrics give legal procurement visibility into the service and value they receive from each service provider, leading to open and honest conversations.

2. INFLUENCE FUTURE LEGAL PURCHASE DECISIONS

The data generated by Legal Spend Management can ensure the right option is selected when deciding how to resource legal work. Longer term, the right analysis will lead legal procurement to the right purchase strategy based on past data and comparisons. This works even better when legal procurement is open with providers about using this approach and sharing their goals so external providers know how to meet expectations.

3. REVIEW AND RESTRUCTURE EXISTING PANELS

Panel reviews can be time and resource intensive because of insufficient data from which to compare levels of experience, performance, and expertise across firms, a lack of spend data, and an inability to track service delivery methods across providers. E-Billing removes all these problems, reducing the resources needed to conduct a review and generate a confident outcome. One positive of a panel review can be a reduction in panel size, which usually leads to more significant discounts by consolidating work to fewer firms. The potential downside is a lack of specialist firms on the panel. Weighing up these risks can cause conflict between procurement and the legal department and is much harder to evaluate without the data generated from Legal Spend Management software.

4. RENEGOTIATE RATES AND TERMS

By comparing fees and rates and reviewing service provider performance, legal procurement can enter negotiations with an arsenal of data to help them reduce costs and create more valuable relationships with external providers. Firms often do not have access to this level of data and may be surprised by legal procurement’s findings. They want satisfied clients and are open to these discussions.

The above benefits drive savings and confident decision-making and create a healthy competitive environment within the industry, raising standards for all corporate clients and ensuring maximum value from legal service providers. With procurement helping with financial management activities, the legal department can focus on their external legal business relationships, improving the in-house relationship between legal and procurement as they work together to achieve company goals.

Learn more about BusyLamp from Onit, our end-to-end legal spend management solution built for European corporate legal departments. 

How Technology is Transforming the Legal Ecosystem

In our new white paper, Legal Operations: Transforming the Legal Ecosystem, we explore the world of legal operations and how technology is changing the landscape.

There is increasing pressure to run the legal department like a business. General counsel generally do not have the time to make this happen. This is where legal operations professionals come in — to handle the management of vendors, systems, strategic planning, technology, knowledge, financial issues and the myriad other tasks that plague the department. Legal operations is all about optimizing the legal department’s ability to grow the company. Legal operations is a multi-disciplinary function that optimizes legal services delivery to a business or government entity by focusing on twelve core competencies, as seen in the graphic below. The competencies are divided among three levels: foundational, advanced and mature. Almost every legal department function is covered, including vendor management, technology and process support, service delivery and litigation support.

CLOC's 12 Core Competencies

Driving efficiencies and containing costs are two key reasons that legal operations is important and is growing so quickly. Its impact now and in the future is almost like a tidal wave that’s hitting legal departments across the industry; but in the best of ways. Legal operations professionals are now managing outside vendors, implementing technology, overall legal spend and many other aspects of the legal department. And it’s not only in the Fortune 500 companies (as it was a few years ago); smaller companies are saddling up for the ride of their lives as well. Many believe, and rightfully so, that legal operations will be responsible for some of the biggest changes in the legal ecosystem in years to come.

Download this white paper to learn more about:

  • Market trends and the future of the industry
  • How technology is driving change
  • Onit’s strategic alignment with CLOC
  • How Onit’s platform can help legal departments gain a lasting digital transformation

 

7 Best Practices of Business Process Automation and Digital Transformation

As corporate legal departments search for better ways to work, the topic of business process automation (BPA) and digital transformation is becoming hotter than ever. Improving efficiency, exceptional user experience and reducing costs are top priorities for savvy companies and should be strategic priorities.

There are numerous best practices out there in the world of BPA and digital transformation. Here are some of our top ones to consider: 1

  1. Start with what you have. Already have a few processes outlined? Great! Start building from there. Are all your processes just “in your head”? That’s okay, too. Over the course of a typical business day, start writing down everything you do. Soon, you’ll start to notice process patterns emerging, as well as common bottlenecks.
  2. Don’t assume automation will fix all your problems. Yes, automating common processes can save you time and money, but only if the processes you have in place are effective. A bad process will not improve with automation.
  3. Root out waste. Look for the root cause of the business problem to discover and nullify inefficiencies.
  4. Assess what you have. Log your current BPA capabilities and note what is missing regarding requirements, 
so you only invest in missing technologies and avoid unnecessary duplication.
  5. Start with business needs and build out. Track the business requirements and use them to build your functional requirements accordingly. Use functional needs to develop technical requirements and assign these to your existing technology sets.
  6. Go mobile. Investigate mobile and cloud technologies, including mobile apps, that may provide solutions for your present needs and help stakeholders and remote staff in your processes. Take the time before implementing these technologies to understand how they will align with your current enterprise applications. Remember, BPA can also play the role of the integrating mechanism.
  7. Build in real-time optimization. Adopt an ongoing improvement program that will continuously monitor and optimize changes in real time. BPA is not a “one and done” project. Successful BPA requires an ongoing, cross-functional effort from all stakeholders.

To learn more about business process automation, download our white paper.

1 Brian Hughes: “How Business Process Management Will Change Your Small Business,” Huffington Post, July 2016

Learn Why Clients Love Onit!

Onit’s new company video encapsulates what Onit is all about: we love our product and empowering customers with a better way to work. It also offers a snapshot of how Onit is positioned to help businesses and legal departments create better processes with smarter operations and technology. Of course, we wanted our new video to “look” and “sound” great, but we can back up every claim. The words in the video are based on solid facts and resounding customer success.

Lucky for us, Onit’s clients are not shy about telling the world about our products. Have a look at some of the things they say about us:


 

Anna-Lisa Corrales, General Counsel, North America Jaguar Land Rover

“What’s unique about the way Onit solutions work in the background with different data sets is that as you decide different categories of data, you can add these tabs along a horizontal line. It was just differently organized than other systems we had seen, and we really liked it, because all of the information was at our fingertips. And in today’s highly connected world, where information is spread across devices and in the cloud, that is more important than ever.” Read more in this case study.

 

Gary Tully, Legal Operations, Gilead Sciences

“One of the cool technologies that I think doesn’t get a lot of press is workflow technology. We see this in titles like Thinksmart and Onit. When I think about the purpose of legal operations, it’s to deliver legal services efficiently and effectively… And legal operations professionals are aligned with identifying redundant processes and recommending improvements. Workflow technology is a way to automate those processes, reduce redundancy and execute quickly.”  Read more in this Corporate Counsel article.

 

Lauren Giammona, Director of Operations, Business Affairs & Legal, PayPal

“PayPal is a technology company with many legal department employees familiar with technology. It needed a tool that was powerful rather than just easy to adopt – a tool that augments the people and processes in place rather than displaces them. We really focused on a system that provided more of the back-end and the analytics that we needed. … We sacrificed some of the UI, the ease-of-use, and some of our law firms liking the old system better to get to the data that we needed. The team enhanced spend management capabilities to enable the ops team to work smarter, depreciating matter management systems like spreadsheets and SharePoint lists in favor of one ELM system of record that actually allowed for creating common processes and automation.” Read more in this case study.

 

David Cambria, Global Director of Operations – Law, Compliance and Government Relations ADM

“The creation of the ADM Law Firm Alliance was complex, and it was achieved in no small part through the power of technology – including a major upgrade to the company’s matter-management system (by Onit), with provided sorely-needed data to help make better spend decisions.” Read more in this case study.

 

Dana McDonald, Senior Counsel, Under Armour

“Onit has proven a great partner both in terms of its product features and the customer service support the Onit team provides. Onit provides a very nimble product that can be quickly modified and adapted for various business needs. This is not the case with the other products we considered in this space. My experience of Onit is that they are motivated not only to sell their product at the outset but to continue to improve the product and ensure customer success in the adoption and use of the product. It’s been a great experience so far.”


 

Those are just a few of our client testimonials, and the theme is almost always the same. Onit provides a nimble, powerful, cutting-edge product that empowers the customer with a better way to work – because it’s designed for the way people work. Our products have reached this rare level of excellence not only because of hard work and adhering to best practice, but because over the years customers have told us exactly what they want.

Onit Client Archer Daniels Midland Wins Corporate Counsel Best Legal Department of the Year

Corporate Counsel has announced the honorees of the 2018 Best Legal Departments awards, and long-time Onit client Archer Daniels Midland (ADM) has won! We’re especially happy for them since Onit had the opportunity to get to know and work closely with ADM’s David Cambria and his team on a technology implementation in 2017. As explained in the June 2018 edition of Corporate Counsel magazine, The creation of the ADM Law Firm Alliance was complex, and it was achieved in no small part through the power of technology – including a major upgrade to the company’s matter-management system, which provided sorely-needed data to help make better spend decisions.”

ADM also won several awards last year, including the ACC Value Challenge, the Buying Legal Council Best Use of Technology Award,  and the Transatlantic Legal Award. Corporate Counsel selected outstanding corporate legal departments from around the country that stood out from their peers. The winners profiled will also be honored at The American Lawyer Industry Awards reception on December 5.

Read more about ADM’s win in the article, “ADM’s Legal Department Has Pulled Off a Massive Turnaround, a Little at a Time” in the June 2018 issue of Corporate Counsel.

5 Ways a Legal Hold Solution Can Help You

Unfortunately, legal holds are here to stay and the best we can do is to have a trustworthy process to handle them. But it takes a little digging to find just the right software for your legal department, and it will be time well-spent.

The best legal hold solutions help corporate legal departments notify custodians of their duty to preserve information in a timely manner and guarantee compliance with this duty. Highly intuitive, easily mastered “process” platforms allow team members to gain real-time access to the status of collection requests, know when actions were issued, which tasks are in progress and which legal actions require immediate attention.

The tool should also create comprehensive dashboard views, so teams can see when a custodian leaves an organization, so they can enable email archiving or suspend the destruction of data.

Beyond those basic features, a legal hold solution should be able to help you to:

  1. Avoid significant fines
  2. Streamline and simplify the legal holds process
  3. Create new holds and distribute notices to all legal hold custodians
  4. Gain visibility into all legal hold activity to minimize company risk and increase defensibility
  5. Ensure all relevant data is properly collected and preserved

In our white paper, “Is it Worth the Risk?  How to Implement a World Class Defensible Legal Hold Process” we discuss the significance of legal holds in today’s corporate environment, why you need gold-standard legal hold automation software, and strategies to fuel your company’s path toward a robust legal hold process.

Download this white paper to discover how a cutting edge legal hold platform allows team members to gain real-time access to the status of collection requests, know when actions were issued, which tasks are in progress and which legal actions require immediate attention.

Our white paper offers the following insights:

  • Why you need a world class legal hold process
  • A little history of recent landmark legal hold cases and why they should concern you
  • Current best practices of legal holds
  • Essential features to know before shopping for legal hold software
  • The problems associated with using antiquated or inappropriate legal hold tools
  • Onit’s intuitive, agile and quickly deployable legal hold solution where user experience is top priority

A powerful legal hold solution offers a quick and highly cost-effective way to supercharge your automated business processes, as well as your bottom line. Reduce the ever-present risk of costly court cases. The stakes are high, and the time to act is now.