Legal service requests (LSRs) should be relatively simple to handle. In reality, however, they are a frequent and significant contributor to a legal department’s overall stress levels. Thankfully, the chaotic world of emails, phone calls, and informal conversations to initiate legal service requests is gone, and business process automation (BPA) has ushered in a new era of cutting-edge customer service and efficiency.
In our new eBook, we outline the benefits of having a quality LSR platform, including:
Reducing the cycle time spent on manual, administrative tasks
Enhancing responsiveness to your business partners
Capturing all the relevant data in a simple form with little to no training
Configuring workflow based on the information submitted in the online request form or to match business requirements