SOLUTIONS
BY INDUSTRY
Wolters Kluwer Just Walked Away from Passport. What’s Next for You?
You deserve a partner who invests in you.
WK didn’t double down on Passport. They bought Brightflag instead. Translation? They’re not fixing the product you’re stuck with.
WK walked away from Passport
Instead of modernizing their own ELM, they bought Brightflag, technology designed for small and mid-size legal teams. That’s not an investment in you.
Compare ELM Solutions
| Feature / Experience | Wolters Kluwer (WK) | Onit |
|---|---|---|
| Browser Support | Internet Explorer, limited modern browser access | Fully browser-agnostic |
| UI Experience | Outdated and clunky UI | Modern and user-friendly interface |
| AI Capabilities | Bolt-on via Brightflag; No AI Agents | Natively embedded AI agents across the platform |
| Invoice Submission | Vendors pay fees; often frustrating | Vendors submit freely—fewer barriers, more adoption |
| Benchmarking Access | Paid add-on | Included with platform |
| Implementation Speed | Heavy lift, long timelines | Fast onboarding, intuitive UX |
| Pricing Model | Surprise fees, pay-to-play features | Transparent, scalable, no nickel-and-diming |
| System Unification | Fragmented across acquisitions | Onit provides end-to-end solutions, from CLM to ELM |
| Customer Support | Reactive and slow | Proactive success team, fast response |
| Product Roadmap | Unclear post-acquisition | Built around a bold, AI-native vision for legal ops |
Curious? You should be.
The Frustration Is Real
- Can you only use your ELM in Chrome or Internet Explorer?
- Still waiting days for support to answer a basic ticket?
- Stuck with a vendor that’s not communicating what’s on the roadmap?
WK didn’t invest in fixing what you’ve been asking for. The platform is outdated. The experience is broken. And now, instead of solving it, they’ve doubled down… just not on you.
You deserve better. You deserve a partner who invests in you.
