Customers today expect transparency. They want visibility into all aspects of the engagement with vendors and partners. It’s even better if they can access the information on their own, without having to contact your team every time they have a question or need.
The Customer Engagement Portal App puts the value you provide on full display by presenting customers with a gateway to essential information about their relationship with your business -- e.g., contracts, products purchased, renewal timelines, and support request status. What’s the impact of such transparency?
- You earn customers’ trust
- You make it easier for the customer to convey your value to their internal teams
- You reduce the amount of time you and your support teams spend fielding minor inquiries
Simple, lightweight tool that only gives you the information you need and requires almost no training.
Customer visibility into all aspects of their engagement with you.
One-page snapshots of all essential information and metrics for each account.
A composite rating of customer health, based on data from internal and external systems.