Careers

Onit is growing and we are in need of an experienced Software Support Analyst. The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Responsibilities:

• Provide front-line and ongoing technical support for Onit’s product
• Develop and maintain expert knowledge on Onit’s product suite
• Educate users on all functions and features of our product line
• Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
• Participate effectively as an individual and team contributor within a multifaceted technology environment
• Support delivery and implementation services as necessary

Skills/Qualifications:

• Bachelor’s degree in computer science, MIS or similar discipline preferred
• 2-3 years of related technical support experience is preferred (SaaS software preferred)
• Liquid templating language experience a plus
• Demonstrated experience with software testing and documentation background a plus
• Demonstrated ability to quickly understand business requirements and expectations
• Experienced with legal solutions (e.g., contracts, ELM, legal hold) is preferred
• Excellent verbal and written communication skills
• Detail oriented with strong organizational skills
• Excellent Microsoft Office Suite and general documentation proficiency
• Ability to multi-task and prioritize across several projects simultaneously

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As a Full Stack Developer at Onit, you will help design, develop, and implement new modules and APIs for the Onit App Builder. Currently, we use Ruby on Rails, React, JavaScript, jQuery, ExtJS, MySQL, and MongoDB. We are an agile software development shop and believe in automated testing. If you’re a good fit, you will be able to master any technology, language, or development environment that we need in the future.

Responsibilities:

• Plan, build and launch features for our products
• Work closely with our designers and project management team to craft well thought out user experiences
• Estimate development tasks and meet deadlines

Skills/Qualifications:

• Degree in Computer Science/Electrical Engineering/Physics or other similar disciplines is preferred
• 2-5 years of experience using current language(s) for web development
• Demonstrated proficiency in at least two of the languages listed:
  • Ruby on Rails
  • Java
  • Python
  • JavaScript
  • React
• Experienced in UI development
• Demonstrated full cycle development leveraging Agile methodologies
• Ability to work and develop in Mac/Linux environment

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Onit is seeking to hire a Sr. Tableau Developer with a strong reporting background. This opportunity will partner with the Professional Services Group and work closely with external clients.

The Sr. Tableau Developer will have a strong understanding of the design, development and deployment of business intelligence systems and large-scale data warehouses using BI tools and commercial database platforms.

Duties and responsibilities will include:

• Assist in the planning and delivering of Business Intelligence implementation projects.
• Development of complex information dashboards, reports and visualizations using Tableau software
• Prepare and present design and core reporting concepts and recommendations to Professional Services Group and client personnel
• Analyze and translate business needs and requirements into design and implementation of intuitive information dashboards and visualizations
• Apply design patterns to develop BI solutions for delivery on web and mobile devices such as tablets and smartphones
• Create BI and data warehouse design patterns, designs, standards, and templates
• Define and implement BI management procedures
• Document systems through object models, data definitions and naming conventions
• Create project reports, documentation and deliverables
• Perform other responsibilities as needed by client projects

Requirements and Qualifications

• Bachelor’s degree in Computer Science or a related field.
• At least 2 (two) years of Tableau Enterprise Server experience.
• Demonstrated experience with ETL tools
• Demonstrated experience designing reporting dashboard
• Experienced partnering with internal and external stakeholders
• Demonstrated experience creating complex DW/BI solutions
• Tableau Certifications is a plus, but not required

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As a Sales Engineer, you will work in a high-performance team environment to drive business development and sales growth by acting as a product and technical resource and provide product evaluation support to prospective customers and the Onit sales team. You will have the opportunity to work with C-level executives to identify current and future customer requirements, and collaborate with a team to determine the best approach to respond to the changing industry and business landscapes.

Responsibilities: 

• Lead RFP/RFI response resource
• Work directly with Onit prospects and existing customers to demonstrate all Onit solutions
• Architect and design solutions for customers based on business requirements
• Support sales efforts and demo environments
• Actively participate and consult with virtual teams to further technical projects and initiatives
• Act as a training and education resource for internal Onit staff

Skills/Qualifications:

• Bachelor’s degree in Business, or Computer Science is preferred
• 1-3 years in technology or related industries
• 1-2 years in a customer-forward role impacting team or territory revenues
• Contract Management, Legal Holds or Matter Management software experience is highly preferred
• Strong technical knowledge

• RFP/RFI response management skills
• Basic knowledge of business intelligence/analytics reporting tools and concepts
• Basic knowledge of Liquid Markup Language, HTML or related markup language(s)
• Education and experience supporting top industry legal technologies a plus
• Travel up to 10% with flexibility
• Collect and document competitive intelligence
• Perform other tasks, roles and responsibilities, as required

Overview:

As a Sales Executive for Onit, you will be working with leaders at some of the biggest and most influential companies in the world to develop innovative operations processes using Onit App Builder. Onit App Builder is a business process management platform that is highly adaptive, easy to configure and maintain. Currently, more than 300 workflows have been built using App Builder to solve multi-billion dollar problems in Fortune 500 companies. One of the strongest areas of adoption is in the area of Enterprise Legal Management, where Onit has product offerings for matter management, spend management, contracts management and legal holds.

You will partner with an Onit Process Implementation Consultant and/or Sales Engineer from the very beginning — working together as a team to develop and deliver demo apps and other prospecting materials, drive client relationships through the design and delivery of Smart Process Apps, and ultimately lead a revolution in the enterprise software market. 

Responsibilities:

• Manage the full and complex sales cycle including prospect identification, qualification, product demonstrations and close
• Communicate effectively with C-level prospects and customers
• Attend key trade shows in your region and nationally along with building relationships with current customers and key stakeholders/influencers in order to drive overall market penetration strategy
• Work with our Technical Sales Engineers and Solution Specialists to develop strategy for custom demos in the pre-sales process.
• Focus on continuously building and maintaining a high quality sales pipeline – some cold calling required while also managing leads provided by various sales and marketing teams
• Understand client need and build a vision for how our solutions will materially impact client business drivers.
• Manage the handoff from signed license agreement to the implementation delivery team and stay connected during the transition to account management.
• Serve as an effective partner to Onit functional leaders in efforts to ensure sales targets are achieved.
• Rapidly learn Cloud Process Management, Enterprise 2.0, and the Onit value proposition
• Participate with the senior management to develop strategic planning objectives to drive interest, opportunity and new revenue within your assigned territory.
• Navigate complex business processes and legal requirements to negotiate win-win contractual agreements 

Skills/Qualifications:

• Bachelor’s degree is required
• Minimum of 7 years enterprise software sales experience with a documented track record of closing six-figure deals.
• Proven track record developing relationships and selling solutions to C-Level executives
• Technically adept and have demonstrated experience with web technologies
• Highly developed organizational, planning, and management skills – creating a business plan, assessing territories, qualifying targets and prioritizing sales efforts.
• Strong negotiating and strategic selling skills

Overview:

As a Sales Executive for Onit, you will be working with leaders at some of the biggest and most influential companies in the world to develop innovative operations processes using Onit App Builder. Onit App Builder is a business process management platform that is highly adaptive, easy to configure and maintain. Currently, more than 300 workflows have been built using App Builder to solve multi-billion dollar problems in Fortune 500 companies. One of the strongest areas of adoption is in the area of Enterprise Legal Management, where Onit has product offerings for matter management, spend management, contracts management and legal holds.

You will partner with an Onit Process Implementation Consultant and/or Sales Engineer from the very beginning — working together as a team to develop and deliver demo apps and other prospecting materials, drive client relationships through the design and delivery of Smart Process Apps, and ultimately lead a revolution in the enterprise software market.

Responsibilities:

• Manage the full and complex sales cycle including prospect identification, qualification, product demonstrations and close
• Communicate effectively with C-level prospects and customers
• Attend key trade shows in your region and nationally along with building relationships with current customers and key stakeholders/influencers in order to drive overall market penetration strategy
• Work with our Technical Sales Engineers and Solution Specialists to develop strategy for custom demos in the pre-sales process.
• Focus on continuously building and maintaining a high quality sales pipeline – some cold calling required while also managing leads provided by various sales and marketing teams
• Understand client need and build a vision for how our solutions will materially impact client business drivers.
• Manage the handoff from signed license agreement to the implementation delivery team and stay connected during the transition to account management.
• Serve as an effective partner to Onit functional leaders in efforts to ensure sales targets are achieved.
• Rapidly learn Cloud Process Management, Enterprise 2.0, and the Onit value proposition
• Participate with the senior management to develop strategic planning objectives to drive interest, opportunity and new revenue within your assigned territory.
• Navigate complex business processes and legal requirements to negotiate win-win contractual agreements 

Skills/Qualifications:

• Bachelor’s degree is required
• Minimum of 7 years enterprise software sales experience with a documented track record of closing six-figure deals.
• Proven track record developing relationships and selling solutions to C-Level executives
• Technically adept and have demonstrated experience with web technologies
• Highly developed organizational, planning, and management skills – creating a business plan, assessing territories, qualifying targets and prioritizing sales efforts.
• Strong negotiating and strategic selling skills

Position Summary

The Senior Graphic Designer is responsible for utilizing a variety of mediums in the creation and design of a wide range of marketing assets while managing workflow. Projects include email campaigns, infographics, digital content such as emails and newsletters, presentations, various print pieces and mailers, as well as website design. The ideal candidate should be highly organized and process-driven with a precise eye for compelling marketing creative. He/she should be proficient in all aspects of creative workflow. This includes visual-communication production and the look and feel of design projects.

Responsibilities and Duties

• Conceptualizes and creates graphic design solutions, from concept to completion, including the preparation of electronic files for a variety of final media.
• Works closely with internal clients to develop strategies and materials that achieve their goals while adhering to corporate standards/templates.
• Designs may integrate typographic, photographic, illustrative and graphic elements. Excellent written, listening and interpersonal communication skills and excellent organization and planning skills.
• Establishes and maintains primary and backup vendor relationships which can support final project within tight deadlines.
• Provides design consultation and graphic recommendations for enhancing overall layout quality, attractiveness, and effectiveness.
• Takes initiative to learn/understand requirements and/or goals of project to effectively support and deliver product that meets/exceeds client expectations.
• Able to effectively manage multiple projects with competing/changing deadlines.
• Must function well in team environment, making contributions to advance overall team capabilities.
• Knowledgeable in design principles, practices, techniques, and processes.
• Relies on experience and judgment to plan and accomplish goals.
• Works under minimal supervision and reports to VP of Marketing
• A great deal of creativity and latitude is expected.

Qualifications and Skills

• Has in-depth experience, knowledge and skills in graphic design.
• Works independently with minimal guidance.
• Manages own time, determines work priorities, and develops plans for short-term work activities to meet agreed targets.
• Uses best practices and knowledge of internal/external business issues to improve products or services.
• Solves moderately complex problems; takes a new perspective on existing solutions.
• Promotes teamwork; coaches and guides others.
• Bachelor’s degree preferred.
• 10-15 years relevant experience
• Strong design abilities and proficiency in software applications such as Infographics, InDesign, Illustrator, Photoshop, Acrobat, and the MS Office suite is required

Position Summary

As a Jr. Sales Development Representative at Onit, you can have a significant impact on the growth of our business. As a creative and energetic self-starter, you will work closely with our sales and marketing teams to produce qualified sales leads. This will include following up and cultivating inbound leads from marketing, as well as outbound, proactive, cold calling into target accounts. You will focus on scheduling discovery calls and demos for the sales team. If you are a high achiever and want to be part of a fast-growing software company, this is the role for you.

Responsibilities and Duties

• Qualify inbound leads as prospective clients and schedule demos
• Cold call prospects by phone, email, and other social platforms to generate leads and set demo meetings
• Work effectively in a collaborative work environment and professionally represent the company to clients
• Maintain in-depth product knowledge of the solution offerings of the company
• Capture and maintain accurate information in Salesforce.com
• Collaborate with marketing and sales on sales pipeline, promotions, and other lead generation methods

Qualifications and Skills

• Bachelor’s degree required
• Highly motivated and disciplined self-starter with excellent oral and written communication skills
• Able to thrive in a fast paced, self-directed entrepreneurial environment
• Must be very comfortable on the phone and have experience with outbound, phone and email-based lead generation
• Proven ability to work within a fast-paced team environment
• Experience using Salesforce.com (or other CRM) as well as social tools like LinkedIn for lead generation
• The ideal candidate has experience with legal and/or sales enablement software

As a Customer Success Manager, you will work proactively with customers who have recently launched Onit solutions, optimizing their experience with account management and Onit best practices. You’ll be on a mission to drive customers engagement, adoption, and satisfaction ensuring they are getting value from their Onit investment. You will take a consultative approach with your customers to address technical matters related to the product, business process advice and best practices and to support the release of new product features and functionality.

Responsibilities

• Provide an outstanding experience to Onit enterprise B2B customers as they complete the sales and implementation process and transition to the care of the Customer Success Management team.
• Grow customers’ depth of understanding by providing educational sessions on new and existing features.
• Act as both the Domain Expert and product Super User for the customer base.
• Be on the lookout to spot and identify and/or upsell opportunities.
• Advocate the customers’ needs/issues internally, across departments.
• As the primary point of contact for customers, liaise with all departments throughout the organization to the understand customer goals/outcomes and ensure quality of product configuration for customers.
• Create customer advocates to generate strong references, referrals and case studies.
• Collaborate with Product Management to identify, drive and prioritize improvements in product offerings, processes, systems and tools.
• Helping to resolve complex support issues in a timely manner with high customer satisfaction
• Escalation as necessary for confirmation of solutions or other options as needed
• Assessing customers’ risks and needs to make sound recommendations to proactively address
• Managing the delivery of recommended/agreed-upon services to achieve high customer trust

Requirements

• Bachelor’s degree is required
• Strong interpersonal skills. Strong communication and presentation skills, along with an ability to work with a broad range of clients with varying skillsets
• Excellent relationship building skills, as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs.
• Tech-savvy. Strong technical enterprise-level computer software background supporting customers in a SAAS environment
• Ability to discuss technical concepts with non-technical stakeholders
• 3+ years’ experience in a similar or solution consulting role

We’re looking to add a rockstar Solution Architect to our fast-growing implementation team! In this role you’ll architect robust solutions for Fortune 1000 customers using the Onit platform. You’ll lead all technical aspects of implementations, which includes collecting requirements, building workflows, user interfaces, security profiles, reports, training/demonstrating, handling support issues, and much more. This position reports to our VP of Enterprise Legal Management (ELM) Solutions and is based in Houston, Texas.

We’re looking for someone who is awesome because:

• You have deep experience leading (or being a major contributor to) the technical side of a complex software implementation
• You’re entirely comfortable and savvy working directly with smart and demanding customers
• You can code in some capacity (in any language), and have built one or more basic to moderately advanced programs that have been used to solve real-world problems. While the Onit platform is primarily a “no-code” solution, a general understanding of programming fundamentals will be important to your success
• You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction. You understand what it means to work in a start-up environment
• You take responsibility for projects end-to-end, from idea to completion
• You’ve collected and documented complex technical requirements from clients (or internal stake-holders). While this won’t be your primary job (you’ll be paired up with a business analyst who will own this part of the project), we all wear multiple hats
• Other people at the companies you’ve worked for wanted you on their projects

Responsibilities:

• Help customers recognize their goals and drive towards a successful, on-time delivery
• Provide technical and functional expertise to customers during the implementation process
• Forge strong partnerships with customers and colleagues
• Engage customers in informed business and technical need discussions vs. feature/function basics
• Provide strong technical understanding of Onit products with the ability to discuss and demonstrate the full platform and how it may be configured to meet a client’s business needs
• Create and/or improve implementation templates supporting requirements gathering, design and training
• Follow implementation methodology for all customers and tailor to meet each project’s unique business needs
• Share relevant prior experiences and best practices with customers and colleagues
• Provide assistance to colleagues where needed
• Work well in both individual and team settings both on and off client site
• Provide platform demonstrations and various trainings if required/as needed

Skills/Qualifications:

• 3-7 years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
• Experience with legal operations processes and supporting technologies preferred, though not required
• Experience configuring and delivering software demonstrations required
• Experience with Software as a Service (SaaS) is a plus, as is any experience with financial accounting, customer management, and automation software
• Previous consulting experience with software applications is a solid predictor of success
• Strong written and verbal communication skills
• Must have shown significant and consistent career growth as part of prior experience
• Bachelor degree required

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We’re looking to add a Project Manager to our fast-growing implementation team. In this role, you’ll architect robust solutions for Fortune 1000 customers using the Onit platform. You’ll lead all technical aspects of implementations, which includes collecting requirements, building workflows, user interfaces, security profiles, reports, training/demonstrating, handling support issues, and much more. This position reports to our VP of Enterprise Legal Management (ELM) and is based in Houston, Texas.

Responsibilities:

• Help customers recognize their goals and drive towards a successful, on-time delivery
• Provide technical and functional expertise to customers during the implementation process
• Forge strong partnerships with customers and colleagues
• Engage customers in informed business and technical need discussions vs. feature/function basics
• Provide strong technical understanding of Onit products with the ability to discuss and demonstrate the full platform and how it may be configured to meet a client’s business needs
• Create and/or improve implementation templates supporting requirements gathering, design and training
• Follow implementation methodology for all customers and tailor to meet each project’s unique business needs
• Share relevant prior experiences and best practices with customers and colleagues
• Provide assistance to colleagues where needed
• Work well in both individual and team settings both on and off client site
• Provide platform demonstrations and various trainings if required/as needed

Skills/Qualifications:

• Bachelor degree required
• 5+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
• Experience with legal operations processes and supporting technologies preferred, though not required
• Experience configuring and delivering software demonstrations required
• Experience with Software as a Service (SaaS) is a plus, as is any experience with financial accounting, customer management, and automation software
• Previous consulting experience with software applications is a solid predictor of success
• Strong written and verbal communication skills
• Must have shown significant and consistent career growth as part of prior experience

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As a UI/UX Designer at Onit, your work will include basic User Interface design, but we also want to leverage your specific strengths and interests. Consequently, your work might include UX research, Product Design or something unique only you can bring to the team. Using Onit’s App Builder platform, Business Analysts build and deliver human centric business process solutions; solutions that are used globally by the largest organizations in the world. We are passionate about the platform and how it helps people get their work done.

Responsibilities

• Work with customers, product managers, and developers to design the next App Builder platform
• Create wireframes and hi-fidelity mockups
• Conduct user experience research with internal and external stakeholders
• Develop of user models and journeys
• Research analytics and user-centric data to drive UX changes and enhancements
• Define user metrics and user data collection
• Lead design sprints

Skills / Qualifications

• Bachelor’s degree is preferred.
• Minimum of 3+ years of interaction design
• Minimum of 3+ years of application design
• Demonstrated experience developing low and hi-fidelity mockups
• Demonstrated experience conducting UX Research
• Advance expertise with Sketch
• Experience or training in methodologies like Design Thinking or User Centric Design is preferred
• Experience working in Design Sprints is preferred

We are seeking to hire a passionate Technical Writer that will turn technical tribal knowledge into polished user education content.  This role will be converting complex configuration into white papers/case studies, which breakdown the overall solution into easy-to-follow steps.  The selected person for this position will genuinely enjoy explaining complex technical problems to less technical people. We are looking for someone to be a pro at technical reverse engineering and problem solving. You try to solve problems yourself before asking for help from others.

Responsibilities and Duties

• Converting complex configuration into white papers/case studies, which breakdown the overall solution into easy-to-follow steps.
• Write tutorials that explain core concepts and tools in the Onit platform.
• Develop release notes
• Develop and document processes for both technical and non-technical staff
• Write information about a product or service to suit the needs and tasks of a specific user
• Where necessary, coordinate a team of writers to ensure alignment of objectives and deliveries
• Define and analyze the target audiences for a complex documentation project, to understand the business environment and to identify information requirements and knowledge gaps.
• Organize the information so that it is easy to navigate when published online or in online help.
• Publish the information in a format suited for the information (HTML, PDF, online help).
• Review and revise information for accuracy, relevance, and consistency.
• Ensure that the information is reviewed by subject matter experts and signed off for publication.
• Be an advocate for the user when designing and developing information about products and services.
• Work with global teams (such as IT, Customer Success, Acceptance Testing, and Product Management) to ensure that the information is delivered on time.
• Write technical documentation for internal or external developer audiences, such as API reference docs and developer guides.
• Design and organize documentation sets for new APIs and developer products.
• Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills.
• Manage complex documentation projects.
• Assist with the development of educational materials such as videos and/or visual quick starts.

Qualifications and Skills

• BA/BS degree or equivalent practical experience.
• Minimum of three (3) years relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.
• Experience with source code written in Ruby, Java, C++, Python and/or JavaScript is preferred.
• Demonstrated experience with a fast-paced enterprise technology development environment is preferred
• Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.

Onit is looking for a Senior Enterprise Legal Management (ELM) Product Manager. Traditionally ELM has been limited to matter and spend management, but at Onit, ELM actually encompasses the enterprise.  Onit’s App Builder platform helps the legal department automate their entire legal operations and includes processes such as legal service requests, legal process outsourcing and incident response. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

Responsibilities and Duties

• Understand the ELM market and competition
• Partner and collaborate with Sales, clients and partners that build application to understand how Onit can better support legal department operations.
• Identify market opportunities and define product vision and strategy for ELM
• Define, lead, and execute Onit’s ELM strategy
• Work closely with Engineering to deliver ELM enhancements
• Develop ELM product requirements

Qualifications and Skills

• Bachelor’s Degree
• Legal Matter Management experience is highly preferred
• 5+ years of product management or similar experience
• Proven track record of managing all aspects of a successful product throughout its life cycle
• Ability to develop and support product strategy based on research and data
• Excellent communication skills
• Enjoys working cross functionally