Careers

Onit is growing and we are in need of an experienced Software Support Engineer. The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Responsibilities:

• Provide front-line and ongoing technical support for Onit’s product
• Develop and maintain expert knowledge on Onit’s product suite
• Educate users on all functions and features of our product line
• Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
• Participate effectively as an individual and team contributor within a multifaceted technology environment
• Support delivery and implementation services as necessary

Skills/Qualifications:

• Bachelor’s degree in computer science, MIS or similar discipline preferred
• 2-3 years of related technical support experience is preferred (SaaS software preferred)
• Liquid templating language experience a plus
• Demonstrated experience with software testing and documentation background a plus
• Demonstrated ability to quickly understand business requirements and expectations
• Experienced with legal solutions (e.g., contracts, ELM, legal hold) is preferred
• Excellent verbal and written communication skills
• Detail oriented with strong organizational skills
• Excellent Microsoft Office Suite and general documentation proficiency
• Ability to multi-task and prioritize across several projects simultaneously

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As a Full Stack Developer at Onit, you will help design, develop, and implement new modules and APIs for the Onit App Builder. Currently, we use Ruby on Rails, React, JavaScript, jQuery, ExtJS, MySQL, and MongoDB. We are an agile software development shop and believe in automated testing. If you’re a good fit, you will be able to master any technology, language, or development environment that we need in the future.

Responsibilities:

• Plan, build and launch features for our products
• Work closely with our designers and project management team to craft well thought out user experiences
• Estimate development tasks and meet deadlines

Skills/Qualifications:

• Degree in Computer Science/Electrical Engineering/Physics or other similar disciplines is preferred
• 2-5 years of experience using current language(s) for web development
• Demonstrated proficiency in at least two of the languages listed:
  • Ruby on Rails
  • Java
  • Python
  • JavaScript
  • React
• Experienced in UI development
• Demonstrated full cycle development leveraging Agile methodologies
• Ability to work and develop in Mac/Linux environment

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As a Sales Engineer, you will work in a high-performance team environment to drive business development and sales growth by acting as a product and technical resource and provide product evaluation support to prospective customers and the Onit sales team. You will have the opportunity to work with C-level executives to identify current and future customer requirements, and collaborate with a team to determine the best approach to respond to the changing industry and business landscapes.

Responsibilities: 

• Lead RFP/RFI response resource
• Work directly with Onit prospects and existing customers to demonstrate all Onit solutions
• Architect and design solutions for customers based on business requirements
• Support sales efforts and demo environments
• Actively participate and consult with virtual teams to further technical projects and initiatives
• Act as a training and education resource for internal Onit staff

Skills/Qualifications:

• Bachelor’s degree in Business, or Computer Science is preferred
• 1-3 years in technology or related industries
• 1-2 years in a customer-forward role impacting team or territory revenues
• Contract Management, Legal Holds or Matter Management software experience is highly preferred
• Strong technical knowledge

• RFP/RFI response management skills
• Basic knowledge of business intelligence/analytics reporting tools and concepts
• Basic knowledge of Liquid Markup Language, HTML or related markup language(s)
• Education and experience supporting top industry legal technologies a plus
• Travel up to 10% with flexibility
• Collect and document competitive intelligence
• Perform other tasks, roles and responsibilities, as required

Overview:

As a Sales Executive for Onit, you will be working with leaders at some of the biggest and most influential companies in the world to develop innovative operations processes using Onit App Builder. Onit App Builder is a business process management platform that is highly adaptive, easy to configure and maintain. Currently, more than 300 workflows have been built using App Builder to solve multi-billion dollar problems in Fortune 500 companies. One of the strongest areas of adoption is in the area of Enterprise Legal Management, where Onit has product offerings for matter management, spend management, contracts management and legal holds.

You will partner with an Onit Process Implementation Consultant and/or Sales Engineer from the very beginning — working together as a team to develop and deliver demo apps and other prospecting materials, drive client relationships through the design and delivery of Smart Process Apps, and ultimately lead a revolution in the enterprise software market. 

Responsibilities:

• Manage the full and complex sales cycle including prospect identification, qualification, product demonstrations and close
• Communicate effectively with C-level prospects and customers
• Attend key trade shows in your region and nationally along with building relationships with current customers and key stakeholders/influencers in order to drive overall market penetration strategy
• Work with our Technical Sales Engineers and Solution Specialists to develop strategy for custom demos in the pre-sales process.
• Focus on continuously building and maintaining a high quality sales pipeline – some cold calling required while also managing leads provided by various sales and marketing teams
• Understand client need and build a vision for how our solutions will materially impact client business drivers.
• Manage the handoff from signed license agreement to the implementation delivery team and stay connected during the transition to account management.
• Serve as an effective partner to Onit functional leaders in efforts to ensure sales targets are achieved.
• Rapidly learn Cloud Process Management, Enterprise 2.0, and the Onit value proposition
• Participate with the senior management to develop strategic planning objectives to drive interest, opportunity and new revenue within your assigned territory.
• Navigate complex business processes and legal requirements to negotiate win-win contractual agreements 

Skills/Qualifications:

• Bachelor’s degree is required
• Minimum of 7 years enterprise software sales experience with a documented track record of closing six-figure deals.
• Proven track record developing relationships and selling solutions to C-Level executives
• Technically adept and have demonstrated experience with web technologies
• Highly developed organizational, planning, and management skills – creating a business plan, assessing territories, qualifying targets and prioritizing sales efforts.
• Strong negotiating and strategic selling skills

We’re looking to add a rockstar Solution Architect to our fast-growing implementation team! In this role you’ll architect robust solutions for Fortune 1000 customers using the Onit platform. You’ll lead all technical aspects of implementations, which includes collecting requirements, building workflows, user interfaces, security profiles, reports, training/demonstrating, handling support issues, and much more. This position reports to our VP of Enterprise Legal Management (ELM) Solutions and is based in Houston, Texas.

We’re looking for someone who is awesome because:

• You have deep experience leading (or being a major contributor to) the technical side of a complex software implementation
• You’re entirely comfortable and savvy working directly with smart and demanding customers
• You can code in some capacity (in any language), and have built one or more basic to moderately advanced programs that have been used to solve real-world problems. While the Onit platform is primarily a “no-code” solution, a general understanding of programming fundamentals will be important to your success
• You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction. You understand what it means to work in a start-up environment
• You take responsibility for projects end-to-end, from idea to completion
• You’ve collected and documented complex technical requirements from clients (or internal stake-holders). While this won’t be your primary job (you’ll be paired up with a business analyst who will own this part of the project), we all wear multiple hats
• Other people at the companies you’ve worked for wanted you on their projects

Responsibilities:

• Help customers recognize their goals and drive towards a successful, on-time delivery
• Provide technical and functional expertise to customers during the implementation process
• Forge strong partnerships with customers and colleagues
• Engage customers in informed business and technical need discussions vs. feature/function basics
• Provide strong technical understanding of Onit products with the ability to discuss and demonstrate the full platform and how it may be configured to meet a client’s business needs
• Create and/or improve implementation templates supporting requirements gathering, design and training
• Follow implementation methodology for all customers and tailor to meet each project’s unique business needs
• Share relevant prior experiences and best practices with customers and colleagues
• Provide assistance to colleagues where needed
• Work well in both individual and team settings both on and off client site
• Provide platform demonstrations and various trainings if required/as needed

Skills/Qualifications:

• 3-7 years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
• Experience with legal operations processes and supporting technologies preferred, though not required
• Experience configuring and delivering software demonstrations required
• Experience with Software as a Service (SaaS) is a plus, as is any experience with financial accounting, customer management, and automation software
• Previous consulting experience with software applications is a solid predictor of success
• Strong written and verbal communication skills
• Must have shown significant and consistent career growth as part of prior experience
• Bachelor degree required

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As a UI/UX Designer at Onit, your work will include basic User Interface design, but we also want to leverage your specific strengths and interests. Consequently, your work might include UX research, Product Design or something unique only you can bring to the team. Using Onit’s App Builder platform, Business Analysts build and deliver human centric business process solutions; solutions that are used globally by the largest organizations in the world. We are passionate about the platform and how it helps people get their work done.

Responsibilities

• Work with customers, product managers, and developers to design the next App Builder platform
• Create wireframes and hi-fidelity mockups
• Conduct user experience research with internal and external stakeholders
• Develop of user models and journeys
• Research analytics and user-centric data to drive UX changes and enhancements
• Define user metrics and user data collection
• Lead design sprints

Skills / Qualifications

• Bachelor’s degree is preferred.
• Minimum of 3+ years of interaction design
• Minimum of 3+ years of application design
• Demonstrated experience developing low and hi-fidelity mockups
• Demonstrated experience conducting UX Research
• Advance expertise with Sketch
• Experience or training in methodologies like Design Thinking or User Centric Design is preferred
• Experience working in Design Sprints is preferred

Onit is looking for a Senior Enterprise Legal Management (ELM) Product Manager. Traditionally ELM has been limited to matter and spend management, but at Onit, ELM actually encompasses the enterprise.  Onit’s App Builder platform helps the legal department automate their entire legal operations and includes processes such as legal service requests, legal process outsourcing and incident response. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

Responsibilities and Duties

• Understand the ELM market and competition
• Partner and collaborate with Sales, clients and partners that build application to understand how Onit can better support legal department operations.
• Identify market opportunities and define product vision and strategy for ELM
• Define, lead, and execute Onit’s ELM strategy
• Work closely with Engineering to deliver ELM enhancements
• Develop ELM product requirements

Qualifications and Skills

• Bachelor’s Degree
• Legal Matter Management experience is highly preferred
• 5+ years of product management or similar experience
• Proven track record of managing all aspects of a successful product throughout its life cycle
• Ability to develop and support product strategy based on research and data
• Excellent communication skills
• Enjoys working cross functionally

We’re looking to add a Program Director to our fast-growing Managed Services team. In this role, you’ll oversee design and delivery of Onit Managed Services solutions for Fortune 1000 customers using the Onit platform.

You’ll work with a team of Onit project managers and solution architects, who execute all technical aspects of Managed Services engagements, which includes collecting and documenting requirements, designing custom solutions, project planning, P&L management, handling scheduling issues, and much more.  You will also define and execute improvement opportunities that support the growth and efficiency of the Managed Services line.

Responsibilities:

• Design and document Managed Services commercial agreements
• Oversee the build and maintenance of project plans
• Manage project financials across the Managed Services portfolio
• Help customers recognize their goals and drive towards a successful, on-time delivery
• Provide technical and functional expertise to customers during the implementation process
• Forge strong partnerships with customers and colleagues
• Serve as internal liaison for Managed Services with various Onit teams such as Professional Services, Strategic Alliances, Customer Support, Account Management, and Sales
• Create and/or improve implementation templates supporting requirements gathering, design and training
• Ensure that team members follow implementation methodology for all customers and tailor to meet each project’s unique business needs
• Address escalated client issues, involving additional management as needed
• Share relevant prior experiences and best practices with customers and colleagues
• Provide assistance to colleagues where needed
• Work well in both individual and team settings both on and off client site

Skills/Qualifications:

• Bachelor degree required
• 5+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
• Experience with legal operations processes and supporting technologies preferred, though not required
• Experience configuring and delivering custom software solutions or delivering IT managed services is required (both would be preferred)
• PMP Certification is preferred, but not required
• Experience managing complex project schedules and financials
• Experience managing a portfolio including multiple projects
• Experience defining and implementing new project management processes
• Experience with Software as a Service (SaaS) is a plus, as is any experience with financial accounting, customer management, and automation software
• Previous consulting experience with software applications is a solid predictor of success
• Strong written and verbal communication skills
• Must have shown significant and consistent career growth as part of prior experience

As a Product Marketing Manager, you are responsible for making your products “fly-off the shelf.” This role is not about doing demos or presenting product features (although these may sometimes occur). Rather, this role is the glue that binds our product strategy to the tactics we need to drive success in sales and marketing and to achieve results. You will be the product evangelist and will play an integral role in organizing product launches.

You know our competitors like the back of your hand: what they do today and what they plan to do in the future. You also know our buyers better than they know themselves, including how they make their buying decisions. This isn’t guesswork. You back up strategic insights with market evidence and then use that knowledge to drive the development of positioning and messaging that resonates with buyers and empowers our sales channels to be successful.

You will collaborate with our marketing team to develop innovative programs that drive demand. An attention to detail and eye for quality are critical to your success, along with an ability to grasp and present our product’s value proposition in a way that resonates and clearly articulates how we solve our buyers’ problems. You are obsessed with tracking performance, and have the data to prove what’s working and what isn’t.

In addition to the marketing team, you will regularly collaborate with Product Managers and Sales channels; it’s a balancing act that requires strong diplomatic skills, including knowing when to push back and when to dive in.

Responsibilities

• Market intelligence—be the expert on our buyers, who are they, how they buy and their key buying criteria
• Understand the competitive landscape—be an expert on our competition and how they are positioned
• Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target buyer personas
• Understand and document our buyer’s process, including where they get information, and the who, what, whenand why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn
• Develop a marketing plan for the products you support in conjunction with our marketing team, including key activities and budgets to support the retention of existing customers and the acquisition of new customers
• Assess the effectiveness of the marketing programs that support your products on an ongoing basis, and report back to the business on required changes
• Plan the launches of net-new products and releases of existing products, and manage the cross-functional implementation of the plan
• Act as the primary thought leader for the products you support externally, including speaking engagements and written works
• Understand and support our sales channels; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it

Requirements

• Bachelor’s degree in business or marketing
• Knowledge and experience in customer buying behavior for software-as-a-service (SaaS) is a strong plus
• 5+ years of product marketing experience with at least 2 years of experience in a market-facing role (e.g. delivering presentations to customers and prospects, conducting competitor analysis and market research)
• Demonstrated an ability to dive into a product and become a champion and promote features, use cases, and value propositions to customers
• Exceptional verbal and written communication skills. Verbally articulate and skilled at telling a visual story. You can adapt & tell this story to different audiences
• Proficient in productivity applications such as Microsoft Office, Project or Basecamp.
• Comfortable using collaboration and CRM tools such as Slack and Salesforce
• Exceptional ROI-tracking skills, able to prove what is –or isn’t—working
• Must be a strong public speaker, comfortable in front of large, senior groups, and a solid writer
• Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties. Team player! Delete
• Must be a strong public speaker, comfortable in front of large, senior groups, and a solid writer

Summary:

The Strategic Planning Analyst provides modeling, analytical, and presentation development support to strategic initiatives, evaluations and market intelligence activities undertaken by the Company. The person will support varied and diverse ad hoc strategy related projects that may relate to products, new markets, acquisitions, divestitures, performance, competitor analysis, economic trends, and other market opportunities.

The Analyst will be expected to be a team and individual contributor and be empowered to develop new, creative, and insightful content that the executive management team will rely on to make strategic decisions impacting the direction of the organization.

Responsibilities & Accountabilities:

• Support special projects including internal development and strategic planning on an as-needed basis
• Possess an understanding of corporate finance, financial modeling, and analytical tools (DCF, NPV, IRR, payback)
• Create presentations and other communication materials for executive management, CEO, and Board of Directors meetings
• Analyze corporate financial performance and competitive market position on an absolute and relative-to-peers’ basis
• Assist as necessary with any M&A related activities including company analysis, due diligence, and presentation work necessary to support transaction analysis
• Conduct external research and develop strategies for identifying and evaluating target markets and companies to support Onit’s growth plans
• Perform competitive and value chain analysis by industry and sector

Requirements

• MBA, plus bachelor’s degree in Computer Science, Engineering, Finance, Accounting, Economics or related field of study, required
• 1-2+ years of work experience, with understanding of business planning, evaluation and/or software development

• Experience in the technology, SaaS and/or IT managed services field preferred
• Highly proficient in PC skills, including Excel spreadsheets, PowerPoint, financial modeling

• Fast thinker, quick learner, and team player are ‘must have’ attributes
• Excellent verbal, written and presentation skills consistent with a client group including Senior Managers & Executives
• Strategic, while also able to perform tactical duties
• Attentive to details
• Ability to professionally manage highly confidential material
• Self-starter, highly motivated with the ability to work with limited supervision
• Possess an understanding of the software industry and the drivers of its performance

The Senior Software Quality Assurance Analyst will be responsible for software testing for the company’s software products. The role involves supporting customers and working closely with internal groups to identify and solve system issues and defects. The successful candidate will have knowledge of quality assurance testing practices, including the ability to outline and execute quality assurance testing plans. In this role, the individual will work closely with developers, business analysts, other quality assurance analysts, technical support managers, and project managers to collaborate and work together to execute on delivering solutions to improve the company’s software products.

Responsibilities:

• Develops, maintains and upgrades manual test scripts, utilities, and data sets required to execute test plans
• Performs performance, reliability, scalability, and security testing
• Effectively communicates testing activities and findings in oral and written forms
• Controls and manages own daily test activities
• Applies analytical and problem-solving skills to work on complex issues
• Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Documents software defects

Skills/Qualifications

• Strong understanding of the software development and testing process
• Experience developing and executing test plans
• Strong ability to document test cases, as well as the results of those test cases
• Strong interpersonal skills and the ability to work within a team of technical and non-technical individuals
• Ability to communicate effectively verbally and in writing

• Experience managing multiple concurrent projects
• Experience working in an Agile development environment
• Selenium experience is preferred
• Enterprise Legal Management domain knowledge is preferred
• Bachelor’s degree is preferred, but not required