OnitX

Legal Service Management

Simplify your legal service request management process and create a welcoming “front door” to the department with the pioneering OnitX Legal Service Management (LSM). The Legal Service Management portal increases engagement and clarifies interactions through a simple, straightforward “easier than email” legal service request solution workflow. Capturing all the work of the law department offers better insight into a legal portfolio and increased customer service.

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60-80
%
of a legal department’s cost comes from the work of the in-house team
50
%+
of the in-house legal team’s work goes systemically uncaptured without LSM
2
X
cost and time efficiency boost by placing the right work to the right team

SIMPLE INTERACTIONS,
INCREASED ENGAGEMENT

Too often, requests for help from legal departments come in unorganized and “ad hoc” — sporadic emails and texts or informal, random conversations. Bring welcome order to an often-chaotic process with Onit’s Legal Service Management software that establishes a welcoming front door for Legal and lets you gather ALL of the “matters that matter.”

Legal services management standardizes the process and boosts engagement with a configurable, user-friendly portal for request intake, tracking, document collection, and assignments. Get a comprehensive view of requests, direct tasks to appropriate practitioners, and boost customer service by allowing internal clients to find the right expertise for the department to track the status of critical legal matters.

IMPLEMENTATION AND USAGE

PROCESS IMPROVEMENTS

ENGAGEMENT

EASY INTEGRATION

Get up and running quickly with painless setup that demands little or no IT involvement.

USER-FRIENDLY

Deploy a market-proven legal service request software interface that captures all the relevant data and requires little to no training.
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STANDARDIZED INTAKE SYSTEM

Establish one central intake process for all legal service requests that connects the optimal law department resource to respond to each business need.

MEET YOUR UNIQUE NEEDS

Configure workflows based on the information submitted in the online legal request management form or to match business requirements and request types.
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ENHANCED RESPONSIVENESS

Automatically generate notifications to keep business partners updated on the status of important matters and legal services.

INCREASED OVERSIGHT

Track legal service requests by region, department, business unit, or any other criteria through reporting and dashboard views.
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THE POWER OF
OUR ENGINE

The OnitX low-code workflow engine provides the robust flexibility and easy adaptability that your organization needs to evolve. Designed to “meet you where you work,” our highly configurable, solutions encompass everything from custom-built applications to seamless integrations into existing or bespoke workflows.

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The pricing is great. The product is superior too. So you have those two benefits which make it a no brainer, really.
General Manager for Business Development
Wesfarmers

SEE FOR YOURSELF

Learn how to simplify your legal service request management process and create a welcoming “front door” to the department with OnitX Legal Service Management.

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Legal Service Management

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