Business partner requests for legal services are often tossed into the legal department sporadically by email, text, or informal conversations from various departments. Onit’s legal service request software simplifies this intake process and provides a simple portal that allows business partners to interact and engage with the legal department. In doing so, the legal department obtains a more holistic view of the legal portfolio and the ability to better serve their clients.
The legal department also gets a comprehensive view of all legal service requests and can report on request types (i.e. by department, region, phase, due date, etc.). Client requests can be directed to the appropriate legal practitioner, even if the requester is not aware of the most appropriate recipient of the request. Clients can also self-serve to keep track of the status and resolution of legal service requests.
Onit Legal Service Request is built on Onit’s flexible and robust Apptitude platform, an innovative workflow process automation engine that makes it easy to create, modify, and deploy new solutions with powerful workflows, transaction management, and reporting capabilities. Apptitude empowers you to solve real business problems fast, without the need for costly IT infrastructure.