Legal Service Requests

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Requests for legal services are often tossed into the legal department sporadically by email, text or informal conversations from various departments. With no standard legal service intake process, tracking and assigning these requests is nearly impossible. To complicate matters, business partners typically do not include all the resources or documents in the initial request. Often, an email or phone conversation must ensue to obtain the relevant materials before the “real” legal work can even begin.

Onit’s legal service request solution simplifies this intake process and provides a simple portal that allows business partners to interact and engage with the legal department. In doing so, the legal department obtains a more holistic view of the legal portfolio and the ability to better serve their clients. The legal department also gets a comprehensive view of all legal service requests and can report on request types (i.e. by department, region, phase, due date, etc.).

Onit’s legal service request solution provides a legal department with an intelligent and user-friendly method for engaging with business partners. By providing the business with an intelligent, self-service portal to initiate a request for the legal department, legal can reach more of the organization’s needs and provide better legal service to the business.

Benefits

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Central Intake

A central intake process for all legal service requests simplifies the process and provides a complete audit trail.

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Simple, Intuitive Interface

The software is affordable, intuitive, easy to use, and learn. There is virtually no training to get started.

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Variable Workflow

The workflow process can be altered, reviewed and approved by all the participants. New approvers can be quickly added without slowing down the process.

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Rapid Deployment

Quick setup and deployment means little or no IT involvement so you can be up and running quickly.

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Notifications

Automatically generated notifications keep business partners updated on the status of their request.

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Reporting & Dashboard Views

Reporting and dashboard views enable the legal department to track legal service requests by region, department, business unit or any other criteria.

It’s time to let the legal department do what it does best – the real work of handling legal matters.

LEARN MORE IN OUR EBOOK
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ZS Associates

2014 ACC Value Champion Winner

“All of this has resulted in a fundamental change in how our legal team thinks about accomplishing their work.”

Kirsten Taitelbaum

Director of Legal Finance and Operations, DaVita Healthcare Partners

“I seem to find most of my problems can be solved with an Onit solution. They are very easy to get set up and the customer support team is great at responding quickly and making updates as we identify changes we need. This solution has improved our intake process ... We have recently found that other departments are now asking us for access to the information we have in there because it is so valuable!”

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