“Most people have a very strong sense of organizational ownership, but I think what people have to own is an innovation agenda.”
-Satya Nadella, CEO Microsoft
Have you been looking at your department’s process management in terms of data problems? Join the crowd – we’ve all be guilty of that. But 2019 is right around the corner and we should be ringing in the New Year by thinking in terms of process problems and a workflow-based approach. Traditional data-centric enterprise legal management (ELM) is a thing of the past and we need to move on. A solution-based approach to legal operations management by breaking up ELM into individual task-based solutions and processes is not some passing high-tech fad, but the way of the future – and challenges the older data-focused matter management model.
A system that allows its users to create and incorporate the discrete capabilities and components of a broader enterprise system “as they need them” is the way to go. Core matter management and e-billing functionality that can be augmented through a collection of solutions designed to address discrete operational activities allows users to scale the system in an appropriate manner consistent with operational goals.
Again, we should be looking at the elements of ELM as process problems instead of data problems. When we do this, we’re clearly taking more ownership in business process management, even though we may not immediately realize it. And in order for corporate legal to be a true corporate citizen, it needs to have a deeper stake in business processes.