Year: 2016

Legal Hold and Legal Service Requests in a Black Hole?

Both Legal Holds and Legal Services Requests are hot topics in the legal technology community right now. Just last month LegalTechNews.com had experts discuss legal hold processes and what to look for in a solution.

Legal Holds

TechTarget.com does an excellent job outlining and clarifying legal holds, citing:

A company must preserve records when it learns of pending or imminent litigation, or when litigation is reasonably anticipated. Litigation hold prevents spoliation (destruction, alteration, or mutilation of evidence) which can have a catastrophic impact on the defense… 

…Implementing a litigation hold process can be challenging for storage administrators. All companies must establish a sound retention policy and apply that policy to their storage systems.

Onit’s Legal Hold solution helps corporate legal departments: 

  • Notify custodians of their duty to preserve information in a timely manner
  • Automatically assign tasks to the appropriate in-house team member
  • Gain real-time access to the status of collection requests
  • Minimize company risk and increase defensibly
  • Ensures all relevant data is properly collected and preserved. 

Lawsuits happen and though it’s not fun to think about it’s wise for your company to be prepared. Onit’s Legal Hold solution makes it easy to demonstrate that your company has exercised the proper care in preserving and collecting digital evidence.

Legal Service Requests 

Business partner requests for legal services are often tossed into the legal department sporadically by email, text, or informal conversations from various departments. Tracking and assigning these requests can be a major headache if there is no standard process in place.

Onit’s Legal Service Request solution simplifies the intake process by: 

  • Giving business partners a simple portal to interact and engage with the legal department
  • Providing the legal department with a comprehensive view of all legal service requests
  • Automatically generating notifications to keep business partners updated
  • Offering clients an easy way to keep track of the status and resolution of their legal service request

As legal technology advances, stay ahead of the curve. Let Onit’s Legal Hold and Legal Service Request solutions help automate your processes and save you time. Click here to schedule a demo and learn more about how Onit can help your legal department.

Onit and ADM to Present at CLOC Corporate Legal Operations Institute

Join us for our discussion, “Process Matters: ELM Redefined – Beyond Traditional Legal and Spend Management – Law Department Operations for the 21st Century” at the CLOC Annual Legal Operations Institute on Tuesday, May 3 in San Francisco.

Led by Onit founder and CEO, Eric M. Elfman and David Cambria, Global Director of Operations – Law, Compliance and Government Relations, Archer Daniels Midland (ADM), the two thought leaders will discuss trends in the Enterprise Legal Management (ELM) space and highlight how “process” is redefining how legal department operation managers provide “continuous” value to their company.

Topics of discussion will include:

  • Why systems of record are not enough to drive operational improvements at ADM
  • Why e-billing and matter management technology only represent a “fraction” of the legal department’s needs
  • Why process, workflow and collaboration are critical for the success of his legal department
  • How a business automation tool solves all process needs beyond e-billing and legal spend management
  • Key benchmarks and metrics that drive innovation and transformation in legal operations and performance management

Evolving legal departments like ADM are thinking beyond traditional Enterprise Legal Management Solutions (ELM) solutions that focus only on legal and spend management to influence how they can drive change enterprise wide with operational efficiency, reduced costs and most importantly process improvement.

We’re looking forward to hosting this engaging session and hope you’re able to attend. Click here for a complete list of planned sessions for the May 2016 Institute. Check out our Events Page for more information about upcoming tradeshows we’ll be attending near you.

Contract Status?

Swimming in hundreds of contracts but can’t manage to wade through them all? Is your manual contract management method slowing you down? It’s time to simplify your review and approval process with Onit’s ReviewAI & Approval App.

Check out the video below to learn more about how to streamline your contract management process:

Now that Onit’s ReviewAI & Approval App has all of your comments and revisions in one convenient place – what about the documents themselves? Are you still digging through files to locate years old contracts? Take the headache out of contract administration with an App that’s easily accessible at the click of button.

For more about how Onit’s Contract Administration App can help you get organized and put your contracts right at your fingertips – Check out the video below:

To learn more about improving your contract management and contract review processes, download our white paper – “Simple Contract Management: Apps That Improve Efficiency, Reduce Cycle Times and Help Legal Departments Run Like a Business” or schedule a demo.

What Sets Onit Apart from the Competition?

Onit’s had a busy year so far! We were recently nominated as the 2016 Best Matter Management Vendor and now a fantastic write up on the TechnoLawyer Blog. We work hard to consistently innovate our solutions and tailor them to the needs of busy law departments.

No other ELM vendor approaches legal department operations with “process” as its foundation. The TechnoLawyer Blog outlines the key features that set Onit apart from the competition:

“There’s a saying that every spreadsheet would be better expressed as a software program. Onit co-founder and CEO Eric Elfman found that lawyers in legal departments used a combination of spreadsheets and email to track processes ranging from board minutes to contract review and approval to legal matter assignments and much more.

This explains why Onit goes beyond traditional matter and spend tracking. Onit itself offers what Elfman calls a “process platform” that you can use as your primary system or as a means to augment your core software, including for the tasks noted above. Additionally, your department can create its own custom Onit Apps to fulfill specific needs.”

Read the rest of the article here.

Onit’s solutions can help your legal department:

  • Drive process improvements in all areas of legal operations
  • Enhance responsiveness to your clients and transparency within your legal operations
  • Store all matter information in one secure location
  • Simplify and eliminate unnecessary time-consuming tasks

Interested in learning more about how Onit can save you time and money with automation? Schedule a demo with us today!

Vote for Onit as Best Matter Management Vendor

Are you ready for the first ever Corporate Counsel readers choice survey? Onit has been nominated as one of the Best Matter Management Vendors of 2016!

We have worked hard to create Matter Management solutions that set us apart from others in the industry. Take the survey now to ensure that Onit comes out on top!

According to Law360.com misuse of technology is one of the top 5 ways that lawyers waste time. What’s the point of all of these technological advancements if they are too complicated or time consuming to be of value? Onit’s Enterprise Legal Management (ELM) solution are designed to simplify and streamline the way legal departments manage matters, budgets and processes.

Our matter management solution can help your corporate legal department:

  • Gain visibility into your matter portfolio and legal risk
  • Enhance knowledge sharing and collaboration with team members
  • Store all matter information in one secure location
  • Report and context sensitive analytics through configurable dashboards

Onit is committed to making things easier for lawyers with automation. Time is valuable and we strive to expedite law department processes and eliminate unnecessary manual tasks. We’ve created a “system of engagement” that supports highly integrated, collaborative legal work that reinforces an enterprise’s business goals.

With clients like ADM, The Home Depot, and Under Armour – Onit is one of the most trusted names in the industry.

Click here to learn more about how Onit is creating a new class of ELM solutions.

Onit Recognized in Gartner’s Market Guide for Enterprise Legal Management Solutions

It is with great enthusiasm that we were mentioned in Gartner’s February 4, 2016 Market Guide for Enterprise Legal Management Solutions1 report.

As stated by Gartner, “purpose-built enterprise legal management solutions can improve legal department efficiency and lower overall enterprise risk.”

That is fundamental to what we believe at Onit. Now more than ever, legal departments are being asked to do more with fewer resources. They have expanded responsibilities and cost pressures to deliver legal services more efficiently. Additionally, the scope of in-house legal service is expanding and data breaches and the associated risks are accelerating.

Below are some key findings from the Gartner ELM Market Guide:

  • There is less of a need for e-billing and more need for workflow/collaboration
  • Leveraging spreadsheets, email and homegrown solutions, although prevalent, is becoming unsustainable
  • Investments in ELM technologies can optimize the GC’s day to day operational efficiency by automating and streamlining tasks and processes

Onit is a new type of ELM solution unlike any other provider currently in the market. Built with more than two decades of experience from industry thought leaders, process efficiency, workflow and collaboration is core to our technology.

Our ELM solution helps corporate legal departments:

  • Drive operational improvement easily
  • Create workflows that are unique to your legal and business processes
  • Configure ELM solutions quickly with minimal IT involvement
  • Supplement or replace the capabilities of your current ELM system with advanced automation

In fact, innovative companies like ADM, The Home Depot, ZS Associates, SSM Health and Under Armour are already driving efficiency, increasing transaction velocity and reducing cost because of their investment with Onit. Read more about what our customers are saying about us.

Learn more about our ELM solution or download our ELM white paper.

 

1. Gartner: Market Guide for Enterprise Legal Management Solutions, 4 February 2016.

4 Enterprise Legal Management (ELM) Code Phrases to Fear

Our previous two posts discussed – Enterprise Legal Management Needs to Grow Up and The Beginning of the ELM SaaS Revolution. This will address some of the ways traditional ELM vendors may try to shift the blame for problems introduced by overcomplicated, underpowered solutions to the customer.

If you hear the following four phrases when evaluating an ELM offering, consider the following translations before you make your decision:

“Senior management has to champion the idea.”

Translation: People won’t use this unless they are forced.

This is something you’ll hear if user experience (UX) isn’t considered an integral part of the design process. Onit ELM solutions are designed to be configured to existing workflows, making adaptability and user adoption simple.

“Change Management is essential for success.”

Translation: The benefit to your business and legal users is illusory.

If a solution claims to offer a significant benefit, that benefit shouldn’t be negated by the amount of effort required to enforce compliance with a new process. Change management is entirely unnecessary when a solution is designed with the user and workflow in mind.

“A strong training program is critical to adoption.”

Translation: This software is incredibly hard to use.

It’s 2016. The vast majority of us have daily interactions with multiple pieces of software. We know our way around a computer. If we still need to attend multiple training sessions to learn how to operate a user interface, that is not a failure on our end. It is a failure in design.

Business software should work and be designed with the same expectations of usability as consumer software.

“We release new versions once or twice a year.”

Translation: Prepare to spend a lot of time and money staying current.

With already lengthy implementation times, frequent version updates can make keeping an application current a full time job. You shouldn’t pay someone a salary to maintain minor changes and oversee the addition of features you never asked for and don’t need.

Case Study: Transforming the Way Legal Works

Now, let’s look at what you can expect from a standard Onit solution implementation.

Onit partnered with a large Fortune 500 client to deploy an NDA App. The company’s in-house legal department processed upwards of 10,000 NDAs annually, with an average turnaround time of 16 days.

Onit developed and deployed a prototype solution within a month to handle global submission, negotiation, and electronic signature of NDAs that supported the existing demand.

The company processed over one thousand NDAs within the first month of deployment, with the completion time reduced to just 24 hours (that’s a 95% reduction from the previous average.) 90% of the NDAs were processed without lawyer involvement.

Modern ELM solutions from Onit are cheaper, quicker to deploy, and more responsive to your actual business needs.

Learn more about what Onit brings to Enterprise Legal Management in our free white paper“ A New Approach to Enterprise Legal Management.”

The New Technology Curve

Preparing Enterprise Legal Management (ELM) for the SaaS model

Over the last two decades, the software industry has rapidly evolved. Vendors across all industries have come to see the benefit of the Software as a Service (Saas) model, drastically changing the way individuals and companies interact with software.

A high level of end user support has become integral to almost every serious enterprise software solution, and user interfaces and UX design have received the serious attention they deserved. People have become accustomed to certain design philosophies that support usability and efficiency.

The same can’t be said for the majority of enterprise legal management vendors, though. Regardless, it is inevitable that the database-centric philosophy of ELM will be supplanted by intuitive, user-centric solutions that have already become the norm in many other business areas.

Indicators of the Future

Cloud-based solutions are coming to increasing dominate various marketplaces, but SaaS means more than the just taking an existing enterprise App and porting it to a cloud-based platform. Salesforce has revolutionized the CRM by thinking about CRM in a far different way than Siebel systems and others did. Companies such as Box and Dropbox provide convenient storage and sharing capabilities, making collaboration within organizations easier than ever believed possible. Amazon’s cloud web service provides on-demand content distribution with incredible scalability at a price point that was completely impossible a few decades ago.

And how did these companies do this? One common theme is that they abandoned the concept that the server, data, or document lies at the center of the process. They replaced them with the user.

Challengers Appear

In the ELM space, the challenge to the database-centric status quo comes in the form of enterprise solutions that, instead of boasting long feature lists and long implementation times, are simple to configure, easy to deploy, and address complex everyday problems.

Where the old market wants to “serve the data,” these new solutions learn from other new success stories in the enterprise software market and instead strive to make it easier for lawyers and other law department to successfully support business staff and get their work done.

Functionality, adaptability and adoptability supplant endless lists of out-of-touch features. Simple accessibility is made obsolete by tools that allow users to collaborate simply, easily and as part of their normal work streams.

Enterprise Apps can be built to serve both large and small companies, while the older ELM solutions are simply too complex and costly for law departments of all sizes — large and small. For this same reason, deployments can also be executed very quickly — typically in weeks (instead of up to or more than a year as is required of many traditional ELM systems).

A Different Architectural Philosophy

The biggest differences between traditional ELM systems reflect greater generational changes in how the discipline has evolved, as explored in the previous post. Some nice side effects of that are compatibility, labor savings, customizability, and quick deployment.

Compatibility

Many modern ELM solutions (such as those from Onit) are designed to be able to work alongside and together with systems that are already in place, allowing legal departments to both supplement the capabilities of what they have or to ease their transition to a more modern system.

Minimal IT Involvement

While traditional ELM systems require constant IT maintenance and attention, modern ELM solutions are lean and nimble and tend to work in a more straightforward manner. In many cases, users can configure, deploy, and support Onit solutions with no corporate IT involvement. This is because they are designed and built in an intuitive, “no code” environment that can be learned without even the need for a training session.

A Solution for Every Workflow

Solutions for standard processes like contract review and approval, NDAs, alternative fee arrangements, and matter or legal spend management are offered prebuilt. For more esoteric needs particular to a business, solutions can be created from scratch with minimal delay in deployment.

Drive Operational Improvements Easily

Unlike the development and implementation process for a large enterprise legal management system, which can take several months or years, the average time it takes to implement an Onit solution is less than 20 days. While the most complex implementations can take up to 90 days, this still beats the average for ELM systems by months.

Learn more about what Onit brings to Enterprise Legal Management in our free white paper “A New Approach to Enterprise Legal Management.”

Enterprise Legal Management Needs to Grow Up

To justify the bold assertion of this article’s subtitle, it is first necessary to understand how today’s traditional enterprise legal management (ELM) systems were born.

The ELM market as it exists today can be traced back to 1978, when Equitable Life’s law department saw the potential for their new WANG VS word processing system to do more. It could be used to manage the details of each legal matter, details regarding outside counsel, and many other things that Equitable Life needed to monitor about their day-to-day legal operations.

Matter Management

Partnering with CompInfo, Equitable developed a matter management system that ultimately became a product called Corporate LawPack. Over the next two decades, Corporate LawPack was ported to a variety of hardware and software platforms, leading to its eventual adoption by the legal departments of many Fortune 100 companies, as well as within many governmental and financial institutions.

The 1980s through the mid-1990s saw the broad adoption of matter management software, designed to facilitate the administration of corporate legal practices. These solutions, while providing a robust matter database, did not affect lawyers or law department efficiency. Primarily, they served as reporting tools.

These databases required a tremendous amount of data to be manually entered if it was expected to drive any meaningful value. For this reason, these systems were not widely used by lawyers themselves and instead relied heavily on support staff to operate.

Spend Management

In the mid-1990s to the early years of the 2000s, matter management’s twin sister, legal spend management, made its entrance — driven, in great part, by DuPont’s implementation of the DuPont Legal Model in 1992. DuPont helped embed the notion that focusing on partnering with outside counsel and managing the rich data provided on legal invoices would lead to significant operational efficiencies and reduced legal spend. This led to the Uniform Task Based Management System (UTBMS) initiative and spawned the new class of spend management software.

Legal spend management systems gave clients visibility into the details of what law firms were billing and it became the primary means of exercising more control over how matters were managed by outside counsel. This transparency initiated a shift in the way legal business is conducted that continues today, with clients having more power to require alternative fee arrangements, enforce billing guidelines, affect cost reduction.

The Beginning of the End

The inevitable followed: spend and matter management provided by different vendors required costly and complex integrations. Customers found themselves managing one vendor relationship for matter management and another for spend management. Ultimately, a number of spend management vendors were acquired by matter management vendors or vice-versa, along with the development of spend management capabilities being built into existing matter management systems.

In either case, the new integrated matter and spend management systems created even more complexity and even steeper learning curves. So much time figuring out how to build an integrated matter and spend management platform was invested during this period that innovation — particularly around the user experience and actual legal department work process — essentially stalled.

When coupled with migrating their platforms from multiple operating systems, databases and supporting the introduction of cloud-based or Software as a Service (SaaS) platforms and other more agile technologies, vendors now find themselves struggling under the weight of their legacy technologies with little focus on real innovation in supporting the broader notion of legal operations and process management. Customers wrestle with software built upon a decades old concept that ELM is essentially a database problem.

But what if that is only half of the equation?

According to Gartner, that’s exactly the case: ELM is no longer just about matter and spend management. In addition to the responsibility of managing documents, e-billing, matters and outside counsel, it’s equally important for corporate legal departments to be involved in business processes themselves.

Gartner states: “In an enterprise legal management context, BPM [business process management] includes the automation of manual processes through methods such as workflow and collaboration functionality. Examples of these include the distribution and approval of legal documents, assignment of tasks and legal resources, as well as the monitoring of alternative fee agreements.”

These are roles that existing ELM vendors were neither built nor prepared for.

Learn more about the modern solutions to ELM stagnation in our next blog post (hint: it’s SaaS)! Or get the full story now from our free white paper.