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ELR

The 2023 enterprise legal reputation report

How Legal Departments Directly Influence Business Materiality, Growth and Efficiency

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ELR impact on business

The 2023 Enterprise Legal Reputation (ELR) Report provides a year-over-year (YoY) illustration of how corporate legal departments are perceived via interactions with enterprise employees. It also spotlights how Legal’s direct impact on business — from sales and innovation to corporate culture — depends on its ability to evolve its relationships.

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Collaborate
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Accelerate
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Innovate
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Report overview

Conducted by Provoke Insights in November 2022

4,000

Enterprise employees

500

Corporate legal professionals

4,500

Total responses

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Key findings

Legal’s superpower is its material business impact

Bar chart illustrating the percentage of legal professionals recognizing Legal's positive impact on revenue generation (60%), sales negotiations (59%), vendor procurement (56%), and product innovation (53%) in corporate environments.
Legal professionals

Legal teams believe internal clients perceive their department as having a positive effect on material aspects of their businesses.

Chart displaying percentages of corporate employees who believe Legal positively impacts sales and revenue, procurement, innovation, and deal cycle length, emphasizing Legal's influence on business capabilities.
Corporate employees

Legal’s internal clients acknowledge the department’s positive influence on corporate growth and profitability.

Legal’s positive image depends on maintaining and sustaining positive relationships

Chart comparing legal professionals' ratings of interactions with internal functions HR, Finance, IT, Marketing, Sales, and Procurement from 2022 to 2023, highlighting declining perceptions of collaboration.
Legal professionals

Legal’s positive perception of its collaboration has fallen.

Corporate employee interaction metrics with Legal, showing percentage changes from 2022 to 2023 for HR, Finance, Sales, IT, Marketing, and Procurement functions.
Corporate employees

The quality of corporate employees’ interactions with Legal has declined.

Legal’s future as material influencer lies in becoming a modern, interactive partner

Lack of budget for modern tech solutions, lack of technology solutions overall, and leadership's undervaluation of efficient workflows, with corresponding percentages of 37%, 36%, and 34%, respectively, illustrating barriers faced by legal professionals in enhancing internal client experiences.
Legal professionals

Legal wants to be a more visible and efficient partner but there are roadblocks to modernization.

Graphic displaying survey results on corporate employees' expectations from Legal departments: 43% for better communication and collaboration, 22% for streamlined processes, and 13% for accelerating deliverable due dates.
Corporate employees

Corporate employees are looking for better communication and faster execution from Legal — especially in a challenging economic climate.

The future of legal is now.

The 2023 Enterprise Legal Reputation Report reveals that how legal departments boldly choose to take control and transform their brand image from business protector into that of a true strategic business partner and material powerhouse will dictate Legal’s value and impact on growth and efficiency across every corner of the enterprise.

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