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Case Study

Walmart Canada Streamlines Contract Workflows and Boosts Efficiency with Onit

Challenge

With a large operational footprint and a vast supplier network, Walmart Canada needed to improve the efficiency and accuracy of its contract workflows. The Legal Department was often the bottleneck for supplier and sales agreements, managing even low-risk, low-value contracts manually. This not only slowed down business processes but also pulled legal resources away from more strategic priorities. The challenge was clear: streamline contract management while maintaining control and compliance.

Overview

To address these inefficiencies, Walmart Canada partnered with Onit to modernize and optimize its contracting operations. Onit’s contract management solution enabled the Legal team to:

  • Automate routine, low-risk workflows, freeing up legal staff for higher-value work.
  • Delegate contract responsibilities to business units, supported by easy-to-use tools and defined permissions.
  • Eliminate manual errors and bottlenecks with centralized document management and workflow automation.
  • Improve visibility and accountability with customizable dashboards and reporting.

Through a collaborative process, Onit worked closely with Walmart Canada to assess their existing processes and design a scalable solution tailored to the organization’s risk tolerance and workflow needs.

Results & ROI

Since adopting Onit, Walmart Canada has realized tangible operational improvements across its contract management lifecycle:

Reduced legal bottlenecks

Reduced legal bottlenecks by enabling self-service for routine contracts.

Increased operational speed

Increased operational speed through automation of standardized agreements.

Enhanced accuracy

Enhanced accuracy with automated checks and centralized documentation.

Improved collaboration

Improved collaboration between Legal and business units, with clearly defined workflows and access controls.

Scalable contract governance

Scalable contract governance, supporting the organization’s continued growth without expanding legal headcount.

About Walmart Canada

Walmart Canada is the Canadian arm of Walmart Inc., a global retail leader. Headquartered in Mississauga, Ontario, Walmart Canada operates more than 400 stores and a robust e-commerce platform, employing over 90,000 people nationwide. As one of Canada’s largest employers and retailers, the company is committed to delivering value and convenience to millions of customers across the country. Walmart Canada plays a critical role in the company’s North American operations and broader global strategy.