Build long-term value with Enhanced and Premium Support

Scale your operations confidently, even during high-demand periods

Onit’s Enhanced and Premium Support offerings help your team sustain, optimize, and evolve their solutions year over year. Rather than managing ad hoc requests or unpredictable scopes of work, you gain structured, proactive support designed to deliver continuous improvement, faster response times, and expert guidance at every stage.

These annual services provide predictable access to Onit experts, helping your organization:

  • Plan effectively
  • Scale confidently
  • Maximize value as you grow

Together, these capabilities ensure your solutions continue to mature and deliver measurable impact over time.

Support packages offer more than issue resolution; they provide a reliable model for scaling impact. In Enhanced and Premium tiers, customers also receive expanded Support availability and structured Training entitlements, creating broader operational coverage that complements the included Managed Services and Advisory Services.

With built-in hours for enhancements and advisory work, legal teams gain the runway to:

  • Advance process improvements and reduce manual work
  • Strengthen cross-functional collaboration with targeted updates
  • Streamline reporting and visibility for better decision-making
  • Expand platform capabilities to support evolving needs
  • Partner strategically on roadmap planning and governance

This keeps innovation moving while avoiding bottlenecks, change fatigue, or resource gaps.

See how Enhanced and Premium Support elevates your Onit investment

Explore what’s included in each tier, how enterprise teams use support hours to accelerate transformation, and the outcomes they see from a more structured, proactive model.