Legal Service Requests

The front door of Legal

Legal Service Requests organizes all legal requests in one place, so nothing gets lost in emails or chat messages. Every request comes in structured, trackable, and easy to act on. That means faster response times for Legal and more clarity for the business.


Onit’s Legal Service Request (LSR) solution scales with you and comes in two configurations — SimpleLSR, designed for fast, out-of-the-box setup, and OnitX LSR, offering deeper configurability and flexibility as your needs grow.

Why legal intake matters

Control starts at the legal front door

When legal requests come in scattered through emails, chats, or one-off asks, important work slips through the cracks. Deadlines get missed, teams waste time chasing details, and business partners lose confidence.

With LSR, every request is captured, structured, and tracked from the start. That means fewer delays, clearer priorities, and a more responsive legal team.

How LSR helps you simplify, standardize, and scale legal work

When requests come from everywhere, LSR brings them into one place where they’re easy to track and resolve

Centralized intake

Every legal request captured in one place, so nothing slips through the cracks and responses come faster.

The right view for every team

Admins see unassigned tasks, attorneys track deadlines, business partners monitor progress.

Collaboration record

One space for all documents, updates, and decisions, so you never dig through email chains again.

Bottleneck alerts

Get notified when requests stall, giving Legal time to act before issues pile up.

End-to-end context

Every request is captured once, triaged, and routed where it belongs. No duplicates. No wasted steps. Giving Legal full visibility.

SimpleLSR

Accessible intake for growing teams

SimpleLSR gives teams the essentials of legal intake in a package that’s quick to launch and easy to adopt. Start small, see results fast, and expand when you’re ready.

  • Standardized forms: Capture the right details upfront to reduce back-and-forth.
  • Clear dashboards: Instantly see what’s pending, what’s complete, and what needs attention.
  • Rapid setup: Get started in weeks, not months, so value is delivered faster.
  • Easy expansion: Start with SimpleLSR and scale to full LSR as your needs grow.
  • End-to-end context: Every request is tracked and routed correctly, cutting duplication and wasted effort.

Connect intake to impact. Every time.

Whether you adopt SimpleLSR or implement Full LSR, you’re giving Legal a reliable front door for every request and your organization gains a clear, efficient path to support.