Onit logo

Case Study

Catholic Health Services Cuts Contract Approval Time in Half with ContractWorks, an Onit Company

Challenge

With 38 healthcare facilities and over 7,500 patients served annually, Catholic Health Services (CHS) faced mounting challenges managing physician agreements, vendor contracts, and service provider documents across its organization. The approval process was fully manual—contracts were physically routed between desks, and signatures were obtained using pen and paper.

This outdated system led to:

  • Lost contracts and lack of visibility into approval status.
  • Delayed approvals, often taking weeks for full execution.
  • Unintended contract renewals due to missing alerts and poor tracking.
  • Resistance to new technology, stemming from past administrative hesitance to adopt digital solutions.
  • Pressure from leadership to find a more cost-effective, digital alternative to their previous tools.

CHS needed a secure, healthcare-compliant contract management platform that would modernize approvals, increase visibility, and improve organizational buy-in.

Solution

CHS implemented ContractWorks, an Onit company, to centralize and digitize its contract workflows. With features like electronic signature, custom alerts, and a user-friendly interface, ContractWorks enabled the team to streamline their entire contract lifecycle—from creation to approval.

Implementation highlights:

  • Issued 10 electronic signature licenses to accelerate multi-party approvals.
  • Deployed centralized contract tracking, eliminating confusion about contract status.
  • Provided full visibility for Legal to monitor progress, identify bottlenecks, and drive accountability.
  • Worked closely with ContractWorks’ customer success team to ensure adoption and training.

“Electronic signature has put an end to rummaging through desks. We typically have five approvers per contract, and I can always see the status of where it is in the process.”
– April, Contracts Administrator, Catholic Health Services

Results & ROI

Since adopting ContractWorks, an Onit company, CHS has achieved significant improvements in contract speed, visibility, and adoption:

Cut approval time by 50%

Cut approval time by 50%, reducing cycle time from two weeks to one.

Eliminated paper-based inefficiencies

Eliminated paper-based inefficiencies, accelerating contract routing and decision-making.

Improved contract oversight

Improved contract oversight, allowing Legal to track status and identify gaps in real time.

Achieved organizational buy-in

Achieved organizational buy-in, overcoming previous reluctance to adopt new systems.

Expanded use cases

Expanded use cases, with other departments (like senior housing) now leveraging ContractWorks to improve operational efficiency.

About Catholic Health Services

Catholic Health Services of the Archdiocese of Miami is one of South Florida’s premier Catholic healthcare providers. With a mission rooted in dignity and compassion, CHS offers long-term care, assisted living, rehabilitation, home health, hospice, and early education across Miami-Dade and Broward Counties. By implementing ContractWorks, an Onit company, CHS has streamlined its contract operations while upholding its high standards of care and compliance.

Our Customers

What our customers say

“It took a little while at the corporate level, but in the long run it’s been well received—and now other teams are using it to move paper more efficiently.”

Catholic Health Services