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Case Study

Stewart Title Guaranty Company Streamlines Claims Management with Onit

Challenge

As a global leader in title insurance and real estate services, Stewart Title Guaranty Company manages thousands of policy inquiries and claims across its vast network of U.S. and international locations. Its legal services team needed a scalable solution to streamline claims tracking, eliminate paper-based processes, and respond efficiently to evolving regulatory expectations.

“Our previous Access databases just couldn’t keep up,” said Denise Carraux, Assistant Vice President. “We needed reminders, automated workflows, and a system where everything—emails, documents, notes—lived in one place.”

After an unsuccessful attempt to build a custom solution, Stewart’s legal team sought a robust, enterprise-ready case management platform that could integrate with existing claims systems and deliver fast, reliable data for regulatory reporting.

Solution

Stewart selected Legal Files, part of the Onit ecosystem, to unify claims management across multiple locations and legal functions. Legal Files worked closely with Stewart’s IT and legal teams to create an automated data feed between Legal Files and their legacy claims platform, eliminating manual data entry and ensuring seamless workflow integration.

With Onit’s Legal Files, Stewart was able to:

  • Automate document generation and repetitive tasks to reduce manual effort.
  • Track inquiry activities, to-dos, and outcomes in a centralized digital case file.
  • Integrate seamlessly with existing claims systems to eliminate duplicative data entry.
  • Generate state-mandated compliance reports quickly and accurately.

Customize workflows and templates to align with unique business processes.

Results and ROI

Legal Files has helped Stewart’s legal department increase operational efficiency and enhance compliance readiness:

Improved regulatory reporting

Improved regulatory reporting with real-time access to case disposition data.

Significant time savings

Significant time savings through automation of repetitive document workflows.

Centralized case visibility

Centralized case visibility, allowing teams to capture and manage all communications and documentation in one system.

Flexible customization

Flexible customization for workflows, templates, and reporting without heavy IT dependency.

Stronger data governance

Stronger data governance and audit readiness, improving interactions with state insurance commissions.

“Legal Files does an awesome job of capturing all the data we need,” Carraux said. “The statistics we pull are invaluable, and everything we need is at our fingertips.”

Partnership and Professionalism

Carraux emphasized the importance of the partnership with the Legal Files team throughout the implementation. “This was a complex, enterprise-wide initiative—and Legal Files was with us every step of the way. They were fair, responsive, and always stood by their commitments. That kind of integrity matters.”

About Stewart Title Guaranty Company

A subsidiary of Stewart Information Services Corporation, Stewart Title Guaranty Company provides title insurance and real estate services across more than 7,000 locations in the U.S. and internationally. From e-commerce settlement tools to compliance support, Stewart’s legal team relies on Onit’s Legal Files to manage the complexity of claims and maintain regulatory excellence.