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BY INDUSTRY
Case Study
Instacart identifies 10% savings in legal spend with Onit solution
Key Challenges in Managing Instacart’s Legal Operations
As Instacart’s business rapidly expanded across North America, its in-house legal department faced growing demands. Managing legal spend and reporting through manual processes became increasingly inefficient and lacked the visibility needed to support strategic decision-making. The team required a scalable solution to optimize spend management, improve collaboration, and generate actionable insights for executive reporting.
Solution
Instacart turned to SimpleLegal – part of the Onit portfolio, for an intuitive legal operations platform to modernize its approach. With SimpleLegal, Instacart:
- Saved 10% on legal spend through enhanced visibility and more accurate bill reviews.
- Streamlined reporting for fast, easy sharing with executive leadership—empowering data-driven decisions.
- Improved collaboration across legal and finance teams by simplifying the bill review process.
Results & ROI
By adopting SimpleLegal, Instacart’s legal team realized immediate and measurable benefits:
10% reduction in legal spend
10% reduction in legal spend, improving cost control across outside counsel engagements.
Faster reporting cycles
Faster reporting cycles, allowing the legal team to deliver insights to the C-suite without time-consuming manual work.
Stronger billing accuracy
Stronger billing accuracy, resulting in fewer disputes and increased trust in legal department financials.
About Instacart
Instacart is the North American leader in online grocery delivery. Instacart shoppers offer same-day delivery and pickup services to bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada. Instacart has partnered with more than 500 beloved national, regional and local retailers, including unique brand names, to deliver from nearly 40,000 stores across more than 5,500 cities in North America.
Our Customers
What our customers say
Onit’s ContractWorks makes everything so easy. It’s incredibly intuitive and user-friendly—turning a disorganized mess of documents into a streamlined, organized system in one place. In just a few days, I had it up and running, and within a week, it was already accelerating our legal contract work.
What sets Onit solutions apart is the ability to categorize data by adding tabs along a horizontal line. It’s a unique organization method compared to other systems we’ve seen, and we really appreciated it. Everything we needed was easily accessible, right at our fingertips. In today’s interconnected world, where information is spread across devices and the cloud, that level of ease and accessibility is more important than ever.
Partnering with Onit's SimpleLegal team has been a crucial step in laying the foundation for our global legal operations at Crocs. The seamless implementation of the e-billing and matter management solution allowed us to streamline our invoice approval process across multiple global entities and jurisdictions. Thanks to the expert support from SimpleLegal, we were able to establish best practice workflows and ensure VAT taxes were aligned with our standard operating procedures.