Unity LSR: A Smarter Legal Front Door

Faster intake, answers, and triage built for the Unity suite.

Legal teams are under pressure to respond faster, reduce administrative burden, and give the business a clearer path to legal support. But requests often arrive through scattered emails, chat messages, incomplete forms, and informal side channels. Unity Legal Service Requests (LSR) brings structure, intelligence, and control to legal intake with an AI-guided experience that helps business users get answers, submit structured requests, and track outcomes. Built for the Unity suite, Unity LSR helps legal teams modernize intake without adding operational complexity reducing avoidable requests, improving submission quality, and preserving oversight from first touch through triage, resolution, or matter creation.

Download the datasheet to see how Unity LSR combines AI-guided self-service, structured request creation, and connected matter management to help legal teams handle demand at scale.

In this datasheet, you’ll learn about:

• An AI-guided legal front door that lets business users describe what they need in plain language and get to the right next step
• Knowledge-based responses with citations, grounded in a customer-managed library of approved company documents
• Guided legal request creation and controlled escalation so ambiguous or higher-risk work always moves to Legal
• Complete request records with conversation transcripts, source information, comments, history, and status
• Matter creation directly from an LSR, preserving continuity from intake through ongoing legal work