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Case Study
Case Study: How Onit Streamlined Global Legal Operations at Crocs
Challenge
As a global brand operating across multiple jurisdictions and accounting entities, Crocs needed a scalable legal operations solution that could handle international complexity—including VAT compliance, entity-level invoice routing, and multilingual user onboarding. Without the right tools and implementation support, deploying an e-Billing and matter management system risked disrupting workflows and slowing down legal operations worldwide.
Solution
Crocs partnered with SimpleLegal – part of the Onit portfolio’s Implementation teams to ensure a strategic rollout tailored to the company’s global needs. Together, they:
- Assessed existing processes to identify gaps and align with legal ops best practices.
- Implemented a global invoice approval process across numerous accounting entities.
- Configured VAT handling in compliance with internal standard operating procedures.
- Trained users across international offices to drive product adoption and ensure consistent onboarding.
Results & ROI
Through expert implementation and strong cross-functional collaboration, Crocs achieved:
Global process consistency
Global process consistency, streamlining invoice review and approval across diverse regions.
Reduced administrative overhead
Reduced administrative overhead, thanks to a unified legal ops framework
Accelerated user adoption
Accelerated user adoption, minimizing downtime and speeding up time-to-value.
About Crocs
A world leader in innovative, casual footwear, Crocs, Inc. (NASDAQ: CROX), is a brand of the people, for the people. From the beginning, Crocs has believed that everyone should be comfortable in their own shoes. They believe that Come As You Are™ is more than a tagline, it is a way of living. And these beliefs inform everything they do, inside and out. Their inclusive culture thrives on the diversity of people and perspectives.
Our Customers
What our customers say
Onit’s ContractWorks makes everything so easy. It’s incredibly intuitive and user-friendly—turning a disorganized mess of documents into a streamlined, organized system in one place. In just a few days, I had it up and running, and within a week, it was already accelerating our legal contract work.
What sets Onit solutions apart is the ability to categorize data by adding tabs along a horizontal line. It’s a unique organization method compared to other systems we’ve seen, and we really appreciated it. Everything we needed was easily accessible, right at our fingertips. In today’s interconnected world, where information is spread across devices and the cloud, that level of ease and accessibility is more important than ever.
Implementing Onit's SimpleLegal platform has been a game changer for us at Instacart. By moving away from manual processes and embracing an intuitive e-billing system, we've achieved a 10% savings in legal spending. The platform has increased our visibility into legal costs and streamlined reporting, making it easier to share insights with our executive team.