Onit Group of Companies Subcontractors / Sub-processors

Updated: June 11, 2025

The Onit Group of companies rely upon certain subcontractors and sub-processors to support the delivery of and/or provide functionality to the products and services that they supply. The following is a list of the name(s), activities and locations of such subcontractors and sub-processors by product/service platform.

6/11 update: Added the new products CounselMatch and LegalFiles.

To be notified of page updates, please subscribe below.

Subcontractors for Internal and Administrative Benefit of Onit Group of Companies (Table 1):
Subcontractor / SubprocessorPlatformDescription of services providedCountry
AsanaAllProductivity ToolUnited States
DropboxAllFile Hosting ServiceUnited States
Google SuitesAllEmail Provider and Productivity ToolsUnited States
JiraAllProductivity Tool / Ticketing SoftwareUnited States
MimecastAllEmail Archiving and Phishing Mitigation ToolUnited States
Microsoft Office365AllEmail Provider and Productivity SoftwareUnited States
SlackAllInstant Messaging SoftwareUnited States
Monday.comAllProductivity ToolUnited States
SmartSheetAllProductivity ToolUnited States
Salesforce.comAllCRM SoftwareUnited States
Subcontractors for All Platforms of Onit Group of Companies (Table 2):
Subcontractor/ SubprocessorPlatformDescription of services providedCountry
Amazon Web Services (AWS)AllCloud ProviderUnited States
AXDRAFT, LLCAllAffiliate of Onit – various services, such as implementation,
integration, data migration, and support services.		Ukraine
BusyLamp GmbHAllWholly owned subsidiary of OnitGermany
Cenza Technologies Private LimitedAllAI Engine TrainingIndia
CloudflareAllDNS providerUnited States
ConsortraAllTranslation ServicesUnited States
CrowdStrikeAllHosting Managed Services and Security ServicesUnited States
DataDogAllServer and Application Monitoring, Logging and AnalyticsUnited States
Onit, Inc. and its US affiliates: AXDRAFT, Inc.; Bodhala Inc.; SecureDocs, Inc.; SimpleLegal, Inc., LegalFiles Software, IncAllVarious services, such as implementation, integration, data migration, and support services.United States
Onit Canada Ltd.AllVarious services, such as sales, implementation, integration, data migration, and support services.Canada
Onit Europe Ltd.AllVarious services, such as implementation, integration, data migration, and support services.United Kingdom
Onit India Pvt. LimitedAllWholly owned subsidiary of Onit –various
services, such as implementation, integration, data migration, and support
services.		India
Onit New Zealand LimitedAllWholly owned subsidiary of Onit – various services, such as implementation,
integration, data migration, and support services.		New Zealand
OpenAIAllAPI to AI tool that generates natural language or codeUnited States & Worldwide
PlanHatAllCustomer success toolUnited States
TeledirectAllCall Center ProviderUnited States
WorkatoAllIntegration PlatformUnited States
Subcontractors Specific to Onit, Inc. Platforms (Table 3):
Onit Enterprise Legal Management (ELM); Contract Lifecycle Management (CLM); Legal Holds; Apptitude; InvoiceAI; BillingPoint
Subcontractor/ SubprocessorPlatformDescription of services providedCountry
AffindaOnitPDF converter for BillingPoint UsersAustralia
Amazon Web Services (AWS)OnitCloud ProviderCustomer can choose hosting location:
United States or Germany (with back-ups in Ireland)
MailgunOnitEmail Automation ServiceUnited States
PendoOnitLogging and AnalyticsUnited States
SurePoint Technologies, Inc.OnitCounselMatchUnited States
UserWay Inc.OnitTranslates web pages to conform to the Web Content Accessibility Guidelines (WCAG) international standardUnited States
Subcontractors Specific to SimpleLegal, Inc. Platforms (Table 4):
SimpleLegal  Enterprise Legal Management (ELM); SimpleReview
Subcontractor/ SubprocessorPlatformDescription of services providedCountry
AffindaSLPDF converter for CounselGo usersAustralia
Amazon Web Services (AWS)SLCloud ProviderUnited States
Amazon Web Services (AWS)SLAWS’s TextExtract – processes pdfsUnited States
Auth0 (purchased by Okta)SLSSO VendorUnited States
BoxSLDocument StorageUnited States
Google AnalyticsSLAnalyticsUnited States
MailgunSLEmail Automation ServiceUnited States
MoraeSLConsulting and Implementation ServicesUnited States
Sentry.ioSLException Handling / ReportingUnited States
WalkMeSLLogging and AnalyticsUnited States
ZendeskSLSupport Ticketing SystemUnited States
Subcontractors Specific to Catalyst & GenAI (formerly Precedent) Platforms (Table 5):
ReviewAI, ExtractAI, Automate NDA, OnitX CLM, Microsoft Add-Ins
Subcontractor/ SubprocessorPlatformDescription of services providedCountry
AdobeCatalyst.pdf Converter via Adobe PDF APIUnited States
Amazon Web Services (AWS)CatalystCloud ProviderCustomer can choose hosting location:
United States or Germany (with back-ups in Ireland)
Anthropic, PBCCatalystGenerative AI Tool used in ReviewAI and Catalyst for ContractsUnited States & various
Google AnalyticsCatalystAnalyticsUnited States
PendoCatalystLogging and AnalyticsUnited States
SurePoint Technologies, Inc.CatalystLogging and AnalyticsUnited States
Sentry.ioCatalystException Handling / ReportingUnited States
Twilio (Segment)CatalystCustomer Data PlatformUnited States
Subcontractors Specific to AXDRAFT Platforms (Table 6):
AXDRAFT; Quickdocs (Powered by AXDRAFT); Avodocs, ContractWorks Premium
Subcontractor/ SubprocessorPlatformDescription of services providedCountry
Amazon Web Services (AWS)ADCloud providerCustomer can choose hosting location: European Union or Canada
DocuSignADDocument signing APIUnited States
Google AnalyticsADAnalyticsUnited States
Google Cloud Platform (GCP)ADPrimary Infrastructure Provider, Including Google
Workspace (Formerly GSuite)		European Union
OpendatabotADProvides API for Access to the Ukrainian Register of Legal
Entities		Ukraine
Twilio (SendGrid)ADProcesses Phone Numbers, SMS API, Email APIUnited States
VantaADStores Metadata and Configuration Information for
Infrastructure, Gsuite, Version Control, Endpoints,
Hosts and Chat Tool. SOC 2 Compliance and Automation Tool		United States
UserWay Inc.ADTranslates web pages to conform to the Web Content Accessibility Guidelines (WCAG) international standardUnited States
ZendeskADSupport Ticketing SystemEuropean Union
Subcontractors Specific to Bodhala Platforms (Table 7):
Subcontractor/ SubprocessorPlatformDescription of services providedCountry
Amazon Web Services (AWS)BDCloud providerUnited States
HubspotBDSDCRM Software and Marketing ToolsUnited States
SharefileBDsFTP site for exchanging filesUnited States
Opswat metadefenderBDScan files related to functionality to issue an RFP and/or RPAUnited States
Subcontractors Specific to SecureDocs Platforms (Table 8):
ContractWorks, Virtual Data Rooms, ReadySign, ContractWorks Premium
Subcontractor/ SubprocessorPlatformDescription of services providedCountry
Amazon Web Services (AWS)SDCloud providerCustomer can choose hosting location:
United States or Ireland (with back-ups in Germany)
DataDogSDServer and Application Monitoring, Logging and AnalyticsUnited States
PendoSDLogging and AnalyticsUnited States
RollbarSDError Logging SystemUnited States
TwilioSDTwo factor authentication and sends text messagesUnited States
ZenDeskSDSupport Ticket SystemUnited States
Subcontractors Specific to BusyLamp Platforms (Table 9):
Subcontractor/ SubprocessorPlatformDescription of services providedCountry
BoxBLDocument StorageGermany
Google AnalyticsBLAnalyticsUnited States
HetznerBLGermany back-up serversGermany
ImpervaBLWAFGermany
MailgunBLEmail Automation ServiceUnited States
PlusServerBLGermany production environmentGermany
RackspaceBLHosting Provider for UK and US production environmentsUnited Kingdom and United States
Rossum Czech Republic s.r.oBLPDF Converter using AIEuropean Union
ZendeskBLSupport Ticketing SystemEuropean Union
Various Independent ContractorsBLProject Management and Support ServicesLithuania
Subcontractors Specific to LegalFiles Platforms Hosted by Onit (Table 10):
Subcontractor/ SubprocessorPlatformDescription of services providedCountry
Amazon Web Services (AWS)LFSCloud ProviderUnited States
RackspaceLFSHosting Provider United States