After much anticipation, the Legalweek Conference was back this year from February 4th to the 6th at the Hilton Midtown hotel in New York. After three packed days at the world’s largest and longest-running trade show for legal technology, one question remains: was it worth it, and should we be looking forward to next year? Let’s recap.
There were hundreds of exhibitors, dozens of workshops, and numerous speakers in the Hilton Midtown conference center. Every exhibitor brought amazing legal technology products and services and even had onsite demonstrations, including Onit. Our live demonstration of our enterprise legal management and contract lifecycle management software drew excellent crowds and sparked amazing conversations with countless industry professionals.
If you attended, you probably got a glimpse of our Mardi Gras parade on February 4th that led attendees to our happy hour located at the Dream Hotel.
Networking with the attendees provided us valuable insight into how the market was changing and adapting to new technologies such as AI. It is clear that most organizations and vendors are making the push towards incorporating AI technologies into their legal operations, which raised many questions and opinions on the best strategy for implementing and utilizing AI across not only legal but the entire enterprise. The Legalweek Conference also went far beyond just casual networking on the exhibit floor. There were countless sponsored happy hours including Onit’s Mardi Gras Happy Hour and exclusive in-house legal leaders’ dinner! I can guarantee that more business transactions took place during those private events than anywhere else.
But more importantly, the Legalweek Conference had a wealth of different sessions, speakers, and workshops. Onit’s own Account Manager Paige Edwards moderated the session, “Career Up! LegalOps for eDiscovery Professionals & Tech Wonky Attorneys” which was an enlightening discussion between Prudential, Toyota, and Purdue Pharma, that received an incredible turnout. There was also a keynote from blockchain and emerging technology researcher Bettina Warburg, co-founder and managing partner, Warburg Serress Investments and Animal Ventures, where she provided valuable insight into the future of blockchain technology within the legal industry.
So, should you be looking forward to attending Legalweek in 2021? Definitely! We cannot wait to see what new and exciting events, vendors, speakers, and knowledge next year will bring us.
Our clients tell us every day about their challenges budgeting for outside legal counsel. Every year their law firms impose higher rates causing our clients to find more money to cover the increased cost.
Law firms have historically had overwhelming pricing power in the market — far out of proportion to what they deserve in a properly functioning market. They have been able to set their prices and demand clients pay their rates.
It’s evident this power has been wielded irresponsibly. And it’s gone on for decades.
Since the financial crisis in 2008, law firm partner rates at the most prestigious firms have increased more than 72 percent, according to Bodhala data.
With increased pressure to control operating expenses for high-stakes legal matters, corporate legal departments are forced into acting like Sisyphus, pushing a boulder uphill every year trying to stay under budget with little control over the rates they pay to outside firms.
Law firms have justified their rate increases with a series of talking points related to the cost of goods sold — increasing real estate costs, higher salaries to associates, lower realization rates, and fear of losing their partners, among others. Firms have claimed that they are passing the costs of their business onto their clients. But when you look at the data, there is no justification for price increases other than to boost firm profits.
We were interested in this reality and dug into the market looking for trends. What we’ve found validates our assumptions.
We researched law firm billing rates from the turn of the century to now and compared it to the market at large. Interestingly, the findings revealed that, relative to inflation, law firm street rates have greatly outpaced hikes in the costs for college and average rent, and only barely lagged health care premium increases.
The Bodhala Big Law Partner Index
As you can see, these elite partners have seen their rates increase dramatically, right through the Great Recession. Has this been the case in any other market? Other than in monopoly or other non-competitive markets, do CEOs get the power to increase prices by 5-12 percent every year as a matter of course?
The Current Market: Compounding Rates Albert Einstein called compounding interest the 8th wonder of the world. “He who understands it…earns it. He who doesn’t pays it.”
Law firms have used compounding interest to generate record profits even as they claim to give clients meaningful discounts. Here’s an anonymized representation of a real firm’s increasing rates to a client between 2015 and 2018. Note the trends behind those stated rates:
As a result of this shell game of sorts, the market itself is murky. Those in legal procurement wonder, what is the ‘true’ cost? Indeed, who sets the rates? Where do these market pressures lead?
It’s the same answer year after year: costs go up and clients foot the bill.
The Future: Resetting of a Broken Market At its basic level, a market of any kind should reset itself when the supply outnumbers the demand. The legal market has been unable to arrive at this market-clearing event due to the enormous pricing power of law firms. And law firms have that power in part because of the absence of a “source of truth” — a comprehensive dataset that gives the demand side an understanding of how law firms are price-takers in the market.
Enabling the demand side — corporate legal departments — to have verifiable, accountable data on their consumption of legal services will enable them to become active participants in the price market, and not just be passive price-takers.
This is the future we’re looking to build.
The Bodhala Difference Bodhala is a groundbreaking legal technology platform created by lawyers to transform the half-a-trillion dollar global legal industry. Our platform refines organizational processes by empowering your legal team with deeper insights that allow you to better analyze, interpret and optimize outside counsel spend, trailblazing a new era of legal market intelligence.
With our technology and expert guidance, your legal department’s budget — that Sisyphean boulder — gets easier to understand, predict, and manage. It’s our goal that you can end this cycle for good. But it takes the power of Big Data to take on the power of status quo systems.
We’re built on data – and how we develop it, utilize it and how we analyze it for the benefit of our customers sets us apart. Our proprietary benchmarking metrics and rate review algorithms generate detailed insights into every aspect of legal spend. An intuitive dashboard puts the information you need to make more cost-effective decisions about legal service providers at your fingertips, effectively boosting efficiency and reducing your bottom line.
Bodhala’s clients understand the complexity of their work, where the market trends are, and what the next steps need to be — based on market-wide benchmarks for legal spend.
Let’s talk about the process. Bodhala takes the data you own, along with our proprietary industry data, and delivers insights into efficiency levels, law firm leverage ratios, current rates against similar firms and industry-wide averages, average matter cost, and much more.
This trove of information makes a general counsel’s team much more effective at legal spend management and getting the best outcomes from that spend. What’s more, it’s configured to help you understand precisely where your spend is and should be, compared to others in the market.
Today, we announced that we have instituted a three-tier partner recognition system in our rapidly expanding Strategic Alliances Program, which provides end-to-end support for Onit’s partners through the entire cycle of onboarding, enabling, selling, and delivering.
We introduced the performance-based partner ranking system to enhance Strategic Alliances program effectiveness and nurture competitive spirit. The membership tiers in the program are Affiliate, Premier and Elite. Qualification for a tier is evaluated on an ongoing basis and is based on a variety of considerations that include revenue, Onit-certified resources and implementation experience. Through these new tiers, Onit seeks to recognize all of its partners and the accomplishments they have achieved in service to our collective clients.
The Strategic Alliances Program was initiated to establish and support external alliances that promote growth and success for their clients and partners; the principles of which are strategy, transparency, accountability and rigor. This program addresses the needs of not only our trusted partners, but of their clients as well. The Strategic Alliances program is comprised of an experienced and trusted team that offers tangible results through a robust ecosystem of partners to meet our clients’ needs.
If your legal department has an eBiller, great! Your team has taken the first step to move your legal department out of the dark ages…but don’t stop there. eBillers help tell you what you paid, but not what you should spend.
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CURRENT STATE
For over two decades, corporate legal departments have turned to eBilling platforms out of necessity. The processing and managing of bills and legal spend with their outside firms have become far too cumbersome without automated assistance, and the work and payment structures have grown increasingly complex as the years go on.
Many companies already have and rely on eBillers to manage basic legal spend needs. Wolters Kluwer’s Passport, Thomson Reuters’ Legal Tracker, and LexisNexis’ CounselLink are just a few of the major players in this legacy market. Despite this abundance of companies addressing legal administrative tasks, there is a lack of innovation addressing the strategic and analytical initiatives of legal departments. This innovation gap results in an overworked in-house legal team, spiraling costs, inaccurate reporting, and an inability to make data-driven decisions.
FUTURE STATE
Why is a change needed now? The average rate per outside counsel hour across the AmLaw 200 has gone up 30% since 2014. With legal rates increasing every single year, and with fee arrangements and billing structures becoming more and more complex, there are problems E-billers just can’t recognize or solve. Even the most advanced e-Biller’s core function is to process an invoice, and that’s their technological ceiling. What’s lacking is true, market-wide data analytics to give in-house legal teams total control of their legal spend and distinct measurement of historical deal spend to untangle hidden aspects of legal tasks.
The Bodhala platform is designed by lawyers for lawyers to go beyond eBilling. Our proprietary platform gives GCs, CLOs, and their teams the tools to not only ingest and clean up their eBilling data but understand the nuances of their spend and make confident decisions with outside counsel. Using revolutionary machine learning algorithms designed to surface and correct the most complex of legal billing situations, Bodhala is able to sort out blended billing rates to identify the best talent for a matter. Our platform offers groundbreaking legal technology solutions that empower teams to analyze, interpret and optimize outside counsel spend — trailblazing a new era of legal market intelligence. Real transparency, real accountability, real control.
We are excited to announce that Onit has achieved several noteworthy milestones in 2019. Especially exciting is that our milestones last year surpassed by leaps and bounds those of 2018, which was also a stellar year for us. Last year’s milestones included a $200 million strategic investment from K1 Management (K1) and the acquisition of SimpleLegal, a leading provider of modern legal spend, matter and vendor management software. Other pivotal milestones that helped fuel our growth included the launch of our new contract lifecycle management solution, key strategic management hires, industry awards and the official introduction of our Strategic Alliances program.
Last year, we hired an unprecedented 125 people globally and made strategic hires across the management team. Executive appointments included Chris Fields as chief technology officer, Minnie Damle as vice president of human resources, Andrew Hosman as vice president of product management and Vignesh Ramamurthy as general manager and vice president of India Operations.
We were also recognized by several legal and business organizations for our innovation, thought leadership and entrepreneurship last year. In addition, our customers have won awards with the help of Onit’s workflow automation technology. Our awards and distinctions included ranking in the top 20% on the Inc. 5000 for the fourth consecutive year and #249 on Deloitte’s Tech Fast 500 for the third consecutive year, and the Best Tech Startup by the Tech Tribune.
Other significant milestones include:
Secured three-year annual recurring revenue (ARR) growth of 640%
Year-to-date total revenue increased 75% over last year and new bookings exceeded $20 million
Secured 108 new customers and landed expansion deals in more than 60 existing customers
Went live with 33 projects in 2019 and completed 368 project milestones
Achieved net customer retention over 100%
Trained 172 Onit employees, partners and customers in 25 training sessions with 348 certification levels granted (a single person can attain multiple certification levels)
Launched a Strategic Alliances program that delivered a best-in-class partner model with more than 15 technology, implementation and complementary services partners
All of our achievements in 2019 would not have been possible without the collective efforts and exceptional dedication of the entire Onit and SimpleLegal team, here in the United States and abroad.
It’s time again for another stimulating Onit podcast! In this episode, Onit’s CEO and founder Eric M. Elfman discusses the company’s amazing milestone achievements attained in 2019.
Eric starts by offering a birds-eye view of Onit’s stellar growth in 2019. The company’s revenue grew 75% over 2018, and recurring revenue grew a whopping 68 percent. According to Eric, the acquisition of SimpleLegal was the most exciting milestone of the year. It was our first acquisition and signifies the beginning of Onit’s plan to “integrate companies into the whole.”
Eric then speaks a bit about what he thinks of the legal operations market, explaining that Onit is poised to take advantage of two key themes. One theme is a sharp focus on process and how we can help lawyers and paralegals be more efficient. The other theme is “platform,” meaning that we need to get more features, functionality and products out of fewer vendors, so there are less failure points in integration.
Eric goes on to comment on what it is that customers can expect from Onit. “2020 will be the year of the customer,” he says, pointing out that superior implementations, delivery, support and expansion are all part of the recipe. “In fact,” he says, “we’re developing two more products that in 2021 will become the next CLM product.” Eric also mentions that his mission as a company is to deliver one brand new product in an entirely new market each year.
In closing, Eric explained what keeps him up at night. You’ll have to listen to the podcast but he did say that running a large, complex company will only continue to get bigger and more complex!
What do Mardi Gras, Mediterranean and Modern Technology have in common? They’ll all be featured in Onit’s lineup of activities at Legaltech 2020! Like last year, Onit will be fully energized and busy at Legaltech NY. The New York Hilton Midtown will be bustling with activity, and Onit doesn’t intend to sit on the sidelines.
Onit will be stationed on the third floor near the show registration desks. Here, you’ll find the Onit and SimpleLegal Smart Charge Station, and have the opportunity to see demos of our cutting-edge process automation solutions for enterprise legal management, contracts, legal service request and more. You can learn more about our recent launch of Onit Contract Lifecycle Management, as well as our acquisition of SimpleLegal.
You won’t want to miss this: Onit will be hosting a thought-provoking session titled “Career Up! LegalOps for eDiscovery Professionals & Tech Wonky Attorneys” in the Legal Operations Technology and Emerging Trends Track on February 5 from 11 a.m. – 12 p.m. This session features our own Paige Edwards moderating a discussion between legal operations professionals from Prudential, Toyota and Purdue Pharma. The session will cover career statistics and trends in the legal operations job market, certifications and degrees that matter most, salary guidelines and business of law implications.
And it doesn’t end there. Join Onit, SimpleLegal and NetDocuments for an early Mardi Gras happy hour on February 4 a few blocks from the show at the Dream Hotel for great jazz, cocktails and light bites. The party will get started at our booths during the Legaltech opening reception at 5:00 p.m. and carry on to the Dream Hotel. Get Details and Register here
We also invite you to join an exclusive dinner for in-house legal leaders, co-hosted with Consilio. Enjoy cocktails and a seated dinner at an acclaimed Mediterranean hotspot two blocks from the show. Seats are very limited so request yours today! You can email us at [email protected] or request a seat here.
Last but not least, please schedule time for an Onit demo in our private demo room away from the exhibit hall floor to take a deeper dive into how Onit products can help your legal department better manage legal work, costs and risks. The schedule is nearly full so don’t wait! Request a time slot here.
We’re excited to announce that Onit and our sister company, SimpleLegal were both named a Top 25 Legal Vendor for the 2020 OnCon Awards!
The OnCon Icon awards recognize the top professionals and vendors in the world in the areas of marketing, human resources, and legal. The OnCon Icon Award winners are determined by more than 4,500 peer-to-peer votes.
“It is a tremendous honor to be selected as an award winner, as the selection is based off of peer recognition of performance, impact, and contributions. Winners represent many of the most senior leaders from the world’s top organizations. Company winners represent the best vendors as determined by the end user,” commented Sean Tomarelli, Founder & CEO at OnConferences.
The LegalOps Highlight is a bi-weekly blog series that features relevant news, market trends and legal technology updates from the legal ecosystem. The content is curated from legal and business trade publications, consulting and analyst firms, and Onit | SimpleLegal partners, customers and subject matter experts. Be sure to subscribe and follow Onit and #LegalOpsHighlight on LinkedIn and Twitter for updates!
Highlights
The Global Legal Post: Law firms Still ‘Don’t Get’ Legal Operations
Since we’ve started the Highlight Blog series we’ve been talking about how important we think having dedicated legal operations staff is, and we’re happy we have another opportunity to beat that drum. At CLOC London, most of day two was spent bringing this point home with legal ops professionals and GCs running an open dialogue. CLOC London attendees now have a better understanding about what makes the most effective legal operations partnerships and are now more equipped than ever to move their organizations toward the future. We would expect to see legal operations become ever more important in Europe as more discussions like these happen. Spoiler alert…Onit and our partner Duff & Phelps might even host a few! Stay tuned.
Asian Legal Business: Alibaba Legal Tech Summit 2019: 5 Key Takeaways
Lawyers have been hearing the same line over and over for the last few years: legal technology will make your operations more efficient so you can deliver better service for clients. Speakers at the Alibaba Legal Tech Summit also conveyed how deep legal technology runs as it affects many business units outside of legal that are still integral to service delivery. The main point being driven home was how technology enhances lawyers’ abilities to tackle complex matters and how they should be looking at these technologies as a revitalizer rather than a replacer. This idea of incorporating business units outside of just legal in order to make all legal processes more efficient is foundational to Onit’s approach to our customers’ challenges.
Law.com: The New Legal Tech Leaders: 8 Big Industry Moves From 2019
2019 was a big year for technology, and an especially big year for the legal tech sector. The eight people listed in this article made colossal waves during a year crammed full of M&As and tectonic technology shifts. These industry shifts were in the news throughout 2019, but this summary shows some of the biggest news in one of the biggest legal tech sectors – eDiscovery.
Law.com: As Legal Tech Incubators Multiply, Past Entrants Reveal What Makes a Successful Engagement
It’s well known at this juncture that the process of creating and selling new legal tech products has about as many similarities to starting up a regular tech company as it does differences, and one of those differences shows through the incubator experience. Victoria Hudgens from Legaltech News shares this difference that mostly comes from Big Four and Biglaw organizations running the incubators as well as how the experience can differ once companies have been accepted. Respondents share that while incubators that provide support in a wide range of business areas are the most helpful, accelerators and incubators for legal tech often don’t have as much investment experience as the companies being incubated have much less effect on their bottom line. These insights are especially interesting to us since Onit started in a “regular tech” incubator. My how far we’ve come!
Above the Law: The 2019 Legal Department Operations Survey Report
In case you missed it, the LDO Survey Report is back. The 12th edition of this report, produced in association with Morae Global and sponsored by Onit, comes to us on the heels of another year of impressive growth, but even the mightiest can still fall. This year’s report covers professional assessments of legal project management, contract lifecycle management, formal metrics programs, AI and other emerging technologies.
Law.com: Women Hold Editor-in-Chief Positions at the 16 Most Elite Law Reviews
We’ve heard a lot about workplace equity and diversity for the last couple years now, but one lesser talked about cornerstone of legal culture among professionals is literature. Among the top 16 law schools’ law review publications, all 16 of them have women as editor in chief for the first time in their history. This is part of an upward trend over the last decade with women only making up 29% of the editors at these top institutions in 2012. This milestone is a strong victory for lawyers and institutions trying to cultivate a more hospitable environment for women, people of color, and first-generation law students.
Here at Onit, we have established ourselves as a leading provider of innovative software products for the legal industry. Our organization and global market share have grown exponentially over the last couple of years through strategic investments and successful acquisitions. As we continue this exponential rise in customers, end-users, and partners, our primary focus and vision remain the same, the support and service of our customers. At Onit we pride ourselves on our ability to arm our customers, new and existing, with the ability to not only use our products to their fullest potential but to ensure they are utilizing them in ways that fit their business needs and maximize adoption, productivity and ROI. We employ teams of industry thought leaders and software experts that teach proper business processes, techniques, and best practices throughout various disciplines and how to utilize our software to support those processes.
Today, we are excited to announce that we have rolled out our new training schedule for 2020! There are three training tracks: Apptitude, Enterprise Legal Management (ELM) and Contract Lifecycle Management (CLM). The Apptitude track offers courses for Apptitude developers. Within the ELM and CLM tracks are courses that are in either the technical or non-technical lanes, depending on whether you are an Apptitude developer or project manager. All tracks consist of four certification levels.
Whatever your role, and whether you’re a valued Onit customer or partner, attaining formal Onit credentials demonstrates to the world that you have the knowledge and skills to transform business processes using the Onit platform. Our formal certification program provides an easy-to-navigate framework for both securing and quantifying your Onit expertise.
Here are the upcoming courses that we have posted on our training calendar. If you find an upcoming course that you’d like to attend, sign up on our registration page.
If you have any questions, please feel free to reach out directly or send an email to [email protected].