Category: Business Process Management

The Long Road to Business Process Automation and Apptitude Part II: More Early Predecessors

“Daedalus…had the power to construct statues endowed with motion and to compel gold to feel human sensations.”
– Callistratus, Descriptions, 4th century A.D.

In part one of this series we discussed some early attempts at automation, some more successful than others. Surprisingly, we can push the history of automation back even further to about 762 B.C. in ancient Greece. In Homer’s Illiad, he discusses the workshop of Hephaestus and the automatons that worked for him. These automatons were basically mechanical robots that served different purposes. For example, his tripodes khryseoi (golden tripods) were wheeled tripods that would wheel themselves in and out of the halls of the gods during the great feasts as they were needed. There were at least seven other named automatons used to carry out various tasks and missions. Although these automatons lived only in the realm of myth (as far as we know), the fact that automation was already being pondered in the 8th century BC is amazing in itself.

Pushing forward many centuries we find more solid evidence of real automation which laid the groundwork for modern business process automation and our process automation platform, Apptitude. In the 12th century AD, Ismail Al-Jazari created his famous Castle Clock. This clock was renowned in its day for its magnificence and accuracy in telling time, but its foreshadowing of automation is undeniable. Replicas of this clock can be found throughout the world today, including the United States. Through trial and error, Al-Jazari used gears, chains, wood, metal, a float chamber, flow regulator, and water to make the huge clock work. Every hour, doors would open automatically to reveal a figurine, and two gold falcon automata would drop balls into vases waiting below. Automata were a highlight of this wonder. Three times a day, five robotic, mechanical musicians would automatically perform musical pieces when activated by a water-driven camshaft. They would be activated by a system of pulleys, water trough and a water-powered “scoop” wheel. The clock also featured several displays, including the lunar and solar orbits and the zodiac. A crescent moon-shaped disc would move across the frieze indicating minutes.

Al-Jazari’s Castle Clock
Al-Jazari’s Castle Clock

In 1804 an inventor in France had developed several types of looms; including one with a treadle for power and another for weaving fishing nets. But Joseph Jacquard’s most famous invention was an automatic mechanical loom that used pasteboard cards with punched holes to control the process of weaving complex patterns. Prior to this invention, weaving intricate, figured designs was a slow and very laborious process. It required two operators: the skilled weaver and the draw boy to operate the loom. Jacquard felt there had to be a way to simplify the process for weaving complex patterns, and that a mechanism could be developed to make this happen. After much experimentation and trial and error, Jacquard succeeded in making the first programmable loom. Many hundreds or even thousands of these cards would be strung together, each card representing one row of the woven design. Jacquard’s invention was a landmark in computing history and not a fly-by-night fad by any means, since punched cards for computing were in use until the 1980s.


Jacquard’s Loom, showing coded punched cards

Onit would like to pay homage to these and all inventors whose ideas were guiding lights and blazed the path to the modern process automation. Every business process automation platform, including Apptitude, truly has a deep heritage going back many centuries.

Onit Secures $200 Million Strategic Investment from K1 Investment Management to Accelerate Global Growth

Onit is thrilled to announce that K1 Investment Management has made a $200 million strategic investment in our company. With the investment, Onit will scale operations to meet the increasing demand for innovative, market-leading process automation technology and enhance its back-end infrastructure to increase its scalable platform to meet continued growing client demand. Additionally, the investment will help fund go-to-market strategies, accelerate new product development and increase functionality of existing product offerings.

Onit’s CEO Eric M. Elfman is especially thrilled about this investment – “We are very excited to partner with K1 and their significant investment in our company further demonstrates the continued growth trajectory for Onit. We believe that we are clearly proving that our approach to streamlining business process – creating better workflows and not better databases – fundamentally sets us apart in the industry and is driving growth. We have the only end-to-end platform that solves workflow and process challenges across the enterprise. In fact, we have configured and deployed more than 200+ solutions and are instrumental in driving the transformation with some of the most innovative global companies in the world. As we scale to meet increasing demand, we are excited to also accelerate our investment in product development, resources and operations.”

Likewise, K1’s Managing Partner Neil Malik shares enthusiasm about this deal – “Onit’s platform has raised the bar on what users expect from software that extends beyond legal across the enterprise. We’ve seen the company more than triple its customer base and revenue in two years and we have tremendous confidence in the management team’s long–term vision. It’s exciting to partner with a team that pioneered the legal software space nearly 20 years ago and to now see how their innovative solutions are transforming the way Fortune 500 companies and legal departments operate.”

Onit’s client Anna-Lisa Corrales of Jaguar Land Rover North America offered her excitement on hearing the news – “We are on a legal transformation journey at Jaguar Land Rover toward greater efficiency and effectiveness, and the partnership between our law department and Onit has been instrumental in accelerating this process. We had to rethink the use of our internal and external resources and knew that we wanted to build partnerships with technology experts to help drive this revolution. We found that commitment from Onit and its management team. Rooted in an innovative system architecture that supports our needs for process automation, workflow and collaboration, Onit’s platform can enable best-in-class solutions for our growth today and in the future.”

Read the press release.

Onit’s Blog Post Highlights July – December 2018 (Oh What An Amazing Year)

A lot has happened in the world of Onit since July. We’ve selected some blogs spanning the past six months that may pique your interest and bring you up to date:

Product-related posts:

Award blog posts:

Company-related posts:

 

Enterprise Legal Management and Process Problems: Take Ultimate Ownership of Your Process Management

“Most people have a very strong sense of organizational ownership, but I think what people have to own is an innovation agenda.”

-Satya Nadella, CEO Microsoft

Have you been looking at your department’s process management in terms of data problems? Join the crowd – we’ve all be guilty of that. But 2019 is right around the corner and we should be ringing in the New Year by thinking in terms of process problems and a workflow-based approach. Traditional data-centric enterprise legal management (ELM) is a thing of the past and we need to move on. A solution-based approach to legal operations management by breaking up ELM into individual task-based solutions and processes is not some passing high-tech fad, but the way of the future – and challenges the older data-focused matter management model.

A system that allows its users to create and incorporate the discrete capabilities and components of a broader enterprise system “as they need them” is the way to go. Core matter management and e-billing functionality that can be augmented through a collection of solutions designed to address discrete operational activities allows users to scale the system in an appropriate manner consistent with operational goals.

Again, we should be looking at the elements of ELM as process problems instead of data problems. When we do this, we’re clearly taking more ownership in business process management, even though we may not immediately realize it. And in order for corporate legal to be a true corporate citizen, it needs to have a deeper stake in business processes.

Learn more about Onit’s enterprise legal management solution.

The Long Road to Business Process Automation and Apptitude Part I: Seeds are Planted

“Technology feeds on itself. Technology makes more technology possible.”

– Alvin Toffler, Future Shock, 1970

When we think of how business process automation (BPA) got its start, Ford’s assembly line comes to mind for many people. For others, the invention of the steam engine was a pivotal moment in BPA history. Though the assembly line of a century ago only loosely fits our modern, narrow definition of BPA, it was an impetus to push forward with the idea of automation. Needless to say, Onit’s Apptitude platform rests squarely on the shoulders of many centuries of advancements in automation.

There is evidence that by 250 BC the Egyptians were using a water clock called a clepsydra. Clepsydras had already been around for centuries before, but this one was different than older ones. This special water clock featured a simple but effective feedback control device, which is a critical component of automation. In earlier clepsydras, the outflow of water from the clay vessel wasn’t constant. The water flowed out faster when the vessel was full, and gradually slower when the water level was lower. Ctesibius came up with the idea of using a simple float regulator to control a constant rate of water flow, and at the same time ushered in a new era in automation history.

In later centuries, various other automatic controls were invented. In 50 BC we find that the Chinese were using water-powered trip hammers as a simple automated process. Around 20 AD Heron of Alexandria wrote about various types of automation that used feedback mechanisms. In the 17th century, automatic devices for controlling temperature were invented. Similar in principle to the more ancient clepsydra water-float clock, these devices controlled the temperature of incubators. Other thermostatic devices followed up through the 19th century, each with varying improvements over previous devices.

The steam engine not only helped propel the assembly line, but also deserves a prominent place in automation history. In the 18th century, a mechanical governor was invented to automatically control the speed of the steam engine. Perhaps the most important automatic control device of the period, the idea for the steam engine governor came from a most unlikely source. A century before, the centrifugal governor was being used to control the gap between the upper and lower millstones. When grinding grains it was necessary to carefully monitor the gap in order to achieve consistency in the final ground product.

In part II of this blog series we’ll discuss some later efforts in the drive toward modern business process automation.

Onit Secures Ranking on Deloitte’s Technology Fast 500 to Ring in the Holiday Season

Onit is excited to announce that we ranked number 264 on the 2018 Deloitte Technology Fast 500,  a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America. Onit grew an astounding 327% percent during this ranking period. Onit’s CEO Eric M. Elfman attributes this remarkable revenue growth to the company’s never-ending quest for excellence, amazing employees, and a strong desire to help customers reach their goals of efficiency and productivity.

Deloitte’s Technology Fast 500 provides a ranking of the fastest growing technology, media, telecommunications, life sciences and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2014 to 2017. These companies are innovators who have converted their disruptive ideas into products, services and experiences that can captivate new customers and drive remarkable growth.

In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least $50,000 USD, and current-year operating revenues of at least $5 million USD. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.

See the complete Tech 500 ranking list.

Does a Legal Hold Automatically Ensure Preservation of Data?

“It’s supposed to be automatic, but actually you have to press this button.”

– John Brunner, Stand on Zanzibar (1968)

 

A legal hold, or legal hold notice, is simply that –  a notification to a company or individual that material or data regarding an active or be anticipated legal proceeding shouldn’t be destroyed. However, it doesn’t guarantee that the material will be preserved. Actual preservation is the responsibility of the notified organization’s leadership and employees involved.

Federal Rules of Civil Procedure 37(e) states that when, “electronically stored information that should have been preserved in the anticipation or conduct of litigation is lost because a party failed to take reasonable steps to preserve it, and it cannot be restored or replaced through additional discovery,” the court may take certain actions.

Usually drafted in the form of an email or paper letter, legal holds are not to taken lightly. Even though the legal hold is “just a notification” doesn’t make it any less crucial in the process of keeping a company safe from costly and time-consuming litigation. Fortunately we now have software to help with the notification process.

The best legal hold solutions help corporate legal departments notify custodians of their duty to preserve information in a timely manner and guarantee compliance with this duty. Highly intuitive, easily mastered “process” platforms allow team members to gain real-time access to the status of collection requests, know when actions were issued, which tasks are in progress and which legal actions require immediate attention. The tool should also create comprehensive dashboard views, so teams can see when a custodian leaves an organization, so they can enable email archiving or suspend the destruction of data.

A powerful legal hold solution offers a quick and highly cost-effective way to supercharge your automated business processes, as well as your bottom line. Reduce the ever-present risk of costly court cases, and let the software shoulder the burden of notification. The rest is up to you.

To learn more about Onit’s legal hold solution, download this white paper.

Onit’s Apptitude Platform Part II: The Differentiator

In part I of this blog series we discussed the Apptitude platform, focusing on an overview of what it does and how it works. We referred to the platform as a differentiator because it stands out from the rest of the pack. Onit differentiates itself from other providers because we have a deep understanding of what customers need and are looking for to stay ahead of the game.

Apptitude offers more than 200 pre-built actions, is easily configurable, scalable, agile and sports low-code configuration to facilitate fast development. Among its many capabilities, Apptitude features state-of-the-art collaboration, integrations, security, process and workflow. Robust reporting ability shouldn’t be ignored, and Apptitude offers Onit Suites, grid-based dashboards, Tableau integrations and Microsoft Word and Excel reporting. Onit integrations are highly robust with an extensive API and REST request action.

Apart from its capabilities, here are five reasons to use a platform like Apptitude:

1. Cost savings:
Solve business problems without the need for costly support, training or IT infrastructure. Software as a service (SaaS) is the way to go, freeing up your team members to do their “real work.”

2. Solutions are easy to create:
Some workflow solutions can be created in less than 30 minutes, depending on the complexity and scope of the workflow.

3. Transparency:
Business teams have real-time visibility in processes, such as legal service requests, NDA requests, or contract negotiations.

4. Implementation is fast:
Most implementations take place in weeks, not months and ROI can be seen much sooner than with traditional process automation projects.

5. Highly human-centric:
Each solution has four simple but crucial built-in capabilities:

  • A simple intake form
  • Shared workspace
  • Configured and ad hoc workflow
  • Dashboard views

Business process automation platforms have been around for years, but the best have only recently emerged. It can be an overwhelming task trying to decide which one is just right for your business. When it comes to state-of-the-art solution development, you must have the workflow, process and collaboration platform that is the best fit for the way your teams work.

To learn more about our business process automation platform, listen to Episode 3 with our Apptitude expert Jonathan Powers.

Onit’s Apptitude Platform Part I: The Differentiator

“Now one of the very first requirements for a man who is fit to handle pig iron as a regular occupation is that he shall be so stupid and so phlegmatic that he more resembles in his mental make-up the ox than any other type.”

– Frederick Taylor, The Principles of Scientific Management, 1911

Fortunately, we’ve made a bit of progress since Frederick Taylor offered his assessment of process management. When you’re looking for a process automation platform that is not only collaborative but helps you quickly simplify and solve real-world business problems, there’s not a lot of time to waste. There are many process automation platforms out there that tout how they can easily solve all your business problems with a wave of the wand. The differentiator, however, comes from Onit’s Apptitude platform and its ability to apply individualized workflows and tasks by matter and matter type. These apps can be connected to other related apps to form a “suite” of cross-functional integrations to support complex operations.

With Apptitude, users can build a matter intake system to streamline the process of multi-party data entry and review/approval, or a collaboration workflow to resolve timekeeper issues directly with outside law firms. Onit’s flexibility allows businesses to quickly develop both very simple and very complex processes and workflows to drive everyday business functions and operations—in legal and other departments. In a legal context, this could include the creation and approval of matters, the drafting and review of non-disclosure agreements, and many other every day activities.

Onit uses a workflow-centric approach that seeks to deconstruct matter management into independent, collaborative functional lifecycles that lawyers and operations managers use on a regular basis; a la carte model empowers users to add capabilities and components as needed. Modern architecture showcases class-leading technology and a decidedly SaaS-based approach to legal business application management. Onit’s Apptitude platform is designed for rapid deployment, flexibility and agility.

In part II of this blog series we’ll discuss Apptitude’s features and its benefits of ownership.

Click here to read Part II…

Committed to Our Customer’s Success: Learn More on Our Latest Podcast

We’re excited to announce our latest podcast! In this episode, customer success team members Tawnya Thorman and Stephanie Bullard discuss what their team is all about. Tawnya and Stephanie start by giving a little background about their previous work with different companies. They then share their thoughts about what the customer success team does, including creating value for customers, ensuring user adoption and other business needs, customer service, and making sure everything works as it should. They also quickly highlight their roles as advocates and consultants.

Tawnya and Stephanie go on to relate a few customer success stories, and also offer logical and practical reasons to embrace technology; especially for those who fear or don’t like change. As a parting word they explain their team’s pivotal role in helping to “free” customers to do the work they love, rather than the work they hate (which Onit’s automation takes care of).

Listen to this podcast.