Author: Onit

4 Ways for Legal Departments to Leverage the Use of Technology

Posted on August 31, 2015 by - Enterprise Legal Management

Law firms and legal departments may not typically have a reputation for being early adopters of technological advances. But to add value to the business, it is essential now to be taking advantage of the timesaving, performance-enhancing software that is readily available.

Specifically, we will look at software for e-billing, matter management, collaboration, and contract lifecycle management. These tools allow lawyers and other key people at your business to work more accurately and efficiently, focus more time and energy on high-value activities, and gain insight through data capture and analytics. Furthermore, while cost, capabilities, and design vary by brand and product, there most certainly are technological solutions to fit your department or organization, be it small or large, geographically concentrated or widely dispersed.

E-BILLING

By providing a better overview of your legal expenses, along with accuracy and efficiency through automation, e-billing software can allow legal departments and organizations to save time and money and help in-house counsel with controlling outside counsel costs. Additionally, modern legal spend management solutions, such as Onit’s European legal spend management solution BusyLamp eBilling.space, go beyond e-billing capabilities and provide pre-bill information, real-time fee tracking, and powerful analytics. This can give you an edge by turning billing information into strategically important insight for future planning and management.

MATTER MANAGEMENT

Everyone must deal with matter management, from solo practitioners to attorneys at multinational firms and major corporate entities. Some software types will offer features beyond the essential function of managing case and client information, such as documents, calendaring, communications, and contacts. More is not always better, however. You need to define your needs and consider budget and ease of implementation within your current operations. The best matter management solutions will empower the entire organization to work together on legal matters, sharing knowledge and driving results in a highly collaborative fashion.

LEGAL DEPARTMENT COLLABORATION

The ability to collaborate in real-time, securely, and efficiently is critical. Simple tools such as e-mail, instant messaging, and video conferencing are commonplace examples of technological collaboration. But for legal professionals, creating documents, controlling them, sharing, and collaborating in a secure environment has become an essential capability. Again, the key to which platform is best for you rests on your needs: what you want to be able to do, with how many parties are involved, and in coordination with what other systems. Another important factor to consider? What your future looks like. Look for a platform that can scale with your company, supporting the multitudes of processes and documents that come with growth.

CONTRACT LIFECYCLE MANAGEMENT

Contract Lifecycle Management (CLM) involves the end-to-end automation of the entire legal contract management process, reducing costs, freeing up resources, and increasing profits for the organization. The key to an effective CLM solution? One that supports every element of the contract lifecycle — from capture and creation through negotiation, approvals, execution, and management — with integrated AI features to help augment and organize contract review. Integration into existing processes is also critical; to ensure a seamless transition and uninterrupted workflows, look for a solution that works with features like Word and email and can get up and running in a very short amount of time.

Technology is not something for the legal profession to fear. Yes, there may be areas in which software functionality can now deliver a service quicker, cheaper, and better than a well-educated, trained professional. But more than anything, the legal tech world is here developing solutions that will allow the legal profession to operate quicker, cheaper, and better than before — and allow lawyers to use their training and education in a more focused, effective fashion for their clients.

Request a demo of BusyLamp eBilling.space.

Hierarchies, Holocracies, and Horizontal Thinking

Posted on August 31, 2015 by - Business Process Management

In a 2015 study conducted by Bain & Company on management tools and trends, 75% of executives feel that the ability to adapt to change is a significant competitive advantage. Innovation is also high on most executive’s priority lists, with 74% believing that it’s more important than cost reduction for long-term success.

How are businesses building more adaptable, innovative, customer-centric organizations? Many are rethinking management structure, getting rid of the physical and psychological silos, and investing in technology that both reduces complexity and empowers contributors from all levels of the organization.

Perhaps the most extreme example is illustrated by Zappos. Fast Company recently did a fascinating profile on the online retailer, the poster company for its new “holocratic” management style. What the heck is a holocracy? According to holocracy.org, it’s a flexible organization structure that brings discipline to the peer-to-peer workplace. Holocracies are organized around self-governing teams focused on action versus over-analyzing, empowering individual contributors to solve problems, and clarity around roles and responsibilities. Holocracies are a counterpoint to the old top-down industrial age business hierarchy, which favors accountability and productivity around repeated tasks. The goal of this more fluid management ethos is to remove the bureaucracy that hampers the collaboration and creative problem solving that this current age demands.

While that is one end of the extreme, businesses don’t need to go full “holocracy”; simply flattening your management structure can have profound effects. CEO and co-founder of ShortStack.com, Jim Belosic, explained the benefits of thinking horizontally in a post on OpenForum. One main benefit of less hierarchy in your business, according to Belosic, is that more democracy leads to better communication within the team. Being flat also leads to more visibility into what’s happening across the board and enables quicker decision-making. Less hierarchy leads to a more engaged team, and the ability to take ownership and try new ways of doing things. More people have strategic skin in the game, illustrated nicely by what Belosic looks for when hiring people, “with a manager’s mentality and a producer’s work ethic.”

The term “flattening” perfectly describes what we’re trying to accomplish through technology-enabled workflows. We can’t blame all of the rigidity and bureaucracy in business on management. The complexity of critical business workflows can have the effect of sapping your teams’ autonomy and ability to creatively solve problems – no management needed. We’re big believers in empowering individual contributors through technology. By automating much of the administrative quicksand that otherwise talented, creative people get stuck doing on a daily basis, and by removing the opacity around workflows, you enable the individual worker to contribute in a more meaningful way. Less administrative red tape and more visibility into roles and responsibilities around your critical workflows brings more autonomy to individuals and teams alike, leading to less bureaucracy overall and more innovative problem solving.

To learn more about Onit and how Enterprise Apps can help your business adapt, innovate, and better serve your customers, schedule a demo.

For more on innovation, technology and business, check out our recent blog post:

Collaborative Economy, Meet Enterprise Legal Management

Considering an Enterprise Legal Management System? Four Phrases to Fear

Posted on August 28, 2015 by - Business Process Management, Enterprise Legal Management

Much of the software labeled as enterprise legal management (ELM) are simply souped-up matter and spend management systems that only effectively tackle one side of the problem: the database. What’s important to note is that these systems don’t address the other side of the problem, what Gartner defines as “the automation of manual processes through methods such as workflow and collaboration functionality.”1 Moreover, how the software addresses workflow and collaboration determines the software’s long-term benefits to your team, department, and larger business.

The database-centric philosophy of enterprise legal management will inevitably be supplanted by intuitive, process-centric Apps that have already become the norm in many other markets. Enterprise Apps address both sides of the enterprise legal management need (matter management and spend management), are simple to deploy, intuitive to use, and evolve with your changing business needs at a fraction of the cost of the “old” ELM systems.

How can you determine if your software is a truly holistic enterprise legal management solution versus a repackaged matter and spend management system?

Here are four key phrases that should make you wary:

1. “Senior management has to champion the idea.”

Translation: People won’t use this software unless they are forced to.

2. “Change management is essential for success.”

Translation: The benefit to your business and legal users is illusory.

3. “Strong training program is critical to adoption.”

Translation: This software is exceptionally hard to use.

4. “We release new versions once or twice a year.”

Translation: Plan to spend a lot of time and money staying current.

More is not always better when it comes to feature-rich ELM systems. Adding new tools and functionalities onto existing database architectures achieves little more than to complicate the implementation and does not support the reality of the way lawyers and law departments work and support their business. This architecture also comes up short in supporting the transactional kinds of legal services requests and processes that are the primary focus of corporate legal departments.

Traditional matter management and spend management solutions, repackaged by marketing departments as “ELM solutions,” simply can’t support the integrated, collaborative workstreams that law departments increasingly are required to achieve their goals and support the overall enterprise’s business goals.

To learn more about the future of spend and matter management, download our new whitepaper: A New Approach to Enterprise Legal Management.

More about enterprise legal management on our blog:

The 4 Axioms of Enterprise Legal Management

Pioneering a New Legal Technology Curve and Modernizing Enterprise Legal Management

Ten Things You Need to Know about Enterprise Apps and How They Relate to Enterprise Legal Management 

1 Gartner: “Magic Quadrant for Enterprise Legal Management,” 23 Oct 2013

Managing Your Company’s Legal Spend by Eliminating Cost Surprises

Posted on August 24, 2015 by - Enterprise Legal Management

“Surprise!” is not something you usually want to hear from someone reporting to you on outside counsel billing or the entire spend of your legal department.

Save surprises for a milestone birthday. In the case of budgeted-to-actual billing reports, there is nothing like the sweet sound of just what was promised and expected.

Given many legal matters’ open-ended and unpredictable nature, don’t expect entirely accurate forecasting. However, there are many steps to minimize the variables and help control risk regarding overall spend, including some measures available through legal e-billing.

1. HISTORIC REVIEW

To look to the future, first, start with the past. A comprehensive review should include the legal services performed in-house and outside, by category; which outside firms performed the different types of service; the mix and billing rates of timekeepers; the number of hours budgeted and billed; and any broken guidelines. Estimating becomes more reliable by reviewing past spend and identifying trends and potential or likely areas of change.

2. ESTIMATE, ESTABLISH BUDGETS, AND TRACK YOUR SPEND

With the features and data available from today’s e-billing software, the estimation, budgeting, and tracking process has become simpler as the information accrued has become more detailed and accurate. By mining the data, it becomes clear what costs, staffing, and time can be reasonably expected from similar matters so that initial estimates can be more on-target. Develop an annual budget broken down by month; track it; check mid-month or phase by phase to see if any forecasts need to be revised and, if so, why.

Establish clear expectations with outside counsel and have them generate regular status reports and request unbilled totals, if necessary.

3. ESTABLISH AND MONITOR GUIDELINES

Established guidelines are essential and should cover the full range of service variables: billing rates and staffing expectations; billing formats; reimbursable expenses; and timing. Establish provisions for failure to adhere to the regulations. For example, what if a 90-day limit is in place for filing invoices, and an outside firm sends a bill six months after the fact? (You do not want a holiday surprise like that for work performed in the summer.)

Download “Getting Started with Billing Guidelines” for examples and how to write them.

4. ALTERNATIVE FEE ARRANGEMENTS

Alternative fees can be a means of managing spend, reducing spend, or eliminating surprises. Arrangements can include retainers (an established amount paid for a specific period), blended rates (covering partners and associates), fixed fees for particular projects, a cap on rate hikes, or a volume discount once reaching a certain level of spend with one firm.

With e-billing systems like those in BusyLamp eBilling.Space, you can establish, share, and submit budgets; track projects, progress, and spending; generate reports; and readily and automatically collect and analyze data.

Of course, given the technological advances of recent years, that should come as no surprise.

Learn more about BusyLamp from Onit, our end-to-end legal spend management solution built for European corporate legal departments. 

Onit Apps Reviewed in PC Magazine

Posted on August 18, 2015 by - Company News and Events

Onit’s “highly tailored approach,” “near limitless scalability,” and “interesting departure from many of the other systems on the market,” are just a few of the things writer Ken Contrata had to say about Onit in a review in the July issue of PC Magazine. We’re delighted to share this review of our ReviewAI and Approval App. 

With regards to pricing and options, Contrata describes our flexible pricing as helpful for companies that have a large number of potential users and/or data to store. Due to the customizable and scalable nature of Onit Apps, customers ultimately get to control the final costs depending on the extent of their needs.

There are many other contract management systems on the market. Onit’s interface and approach is different than most other systems in that our “customer-driven approach of the apps creation and modification is evident from the onset.” Our dashboard interface gets high marks for our activity tracking, colorful display, and that it can be used without specialized knowledge.

As for getting set up with Onit Apps, Contrata highlighted the fact that our Apps are a “mostly no-code solution to app building.” Moreover, for clients that need more customization, Onit can help you custom-build your App to fit your specific business needs. The specific functions, Contrata highlights on our ReviewAI and Approval App, include:

  • Workflow
  • Users & Dependencies
  • Data Collection
  • Communication within the App
  • File Management
  • Approval

One of the strongest features, Contrata points out, is “The app-like mentality gives users limited options over what actions can be performed, which keeps users on track without being overburdened by options.” Onit Apps are intuitive and require little or no training to use.

Unlike many contract management systems on the market, Onit can integrate with many other services in addition to e-signature services. “The nice thing about the Onit system is that the sky is the limit regarding what the apps can do, says Contrata, “Whatever the customer wants can likely be built, either by the customer or by Onit. Onit merely provides the foundation on which to automate the specific needs of the particular client.”

In the end, Contrata says that although Onit’s out-of-the-box functionality is similar to other contract management systems on the market, our App approach makes for a system created from the beginning with the client’s needs at the forefront. “This provides a top-down level of customization that can be achieved without custom programming.”

Read PC Magazine’s full review here.

Interested in speaking with us about your contract management needs? Contact us and schedule a demo today!

Three Ways E-Billing Software Saves Time and Money

Posted on August 17, 2015 by - Enterprise Legal Management

In today’s legal world, there are so many compelling reasons for incorporating e-billing technology that it is not so much a question anymore of whether a company should implement it but rather, simply, when (or why not) do it.

While there certainly are features of e-billing that benefit outside counsel in conducting business, we will take a quick look at some of the critical areas in which legal e-billing benefits in-house counsel.

AUTOMATING COMPLEX AND CUMBERSOME MANUAL PROCESSES

Like many technological advances, e-billing automation dramatically improves efficiency and accuracy. E-billing eliminates some of the costly, time-consuming, tedious manual tasks that also run the risk of allowing significant manual errors. Billing information gets immediately routed to a designated approver. In some operations, some task automation allows legal counsel to stay focused on their expertise and real value, not worrying about over-reporting sheet formats or chasing after outside counsel for updates. (A bonus – you will likely find a noticeable reduction in paper costs as well.)

AUTOMATED BUDGET NOTIFICATIONS AND REPORTS

Your company’s specific rules for billing can get embedded for the evaluation and processing of invoices. With approved timekeeper rates and other corporate standards and guidelines (e.g., non-billable items, hourly thresholds, and ceilings, etc. Download our guide for more examples.) for outside counsel locked in, non-compliant invoices that might have previously gone unnoticed can be immediately flagged or rejected. (This, of course, gives in-house counsel a chance to take credit for saving money, too!)

ACTIONABLE LEGAL ANALYTICS AND INSIGHT

With billing information captured with clarity and detail, sophisticated analytics can deliver deep insight into your legal expenditures. This can be a real game-changer. Our clients have found these analytical capabilities to provide valuable information for long-term spend management and a host of year-over-year improvements.

WHY BUSYLAMP?

Sure, other companies are in the legal e-billing marketplace, so why choose Onit’s European legal spend management solution Busylamp.space? Here are a few key elements to consider, features that differentiate our services:

Cutting-edge capabilities: We are at the forefront of legal expense management. We offer an electronic request-for-proposal tool with real-time fee tracking and e-billing. We give you access to outside counsel pre-bill information and real-time tracking compliance utilizing embedded guidelines.

Flexible to fit all sizes: Our scalable SaaS model delivers more value for less money, and our usage-based pricing makes BusyLamp affordable to all businesses. We have seen impressive returns on investment from a broad range of clients. Moreover, our modules are independent, so you can begin reaping benefits even if you are not ready to discard your current software entirely.

Security and privacy: We are as concerned as you are about ensuring that all information remains secure from intentional or accidental mishandling or destruction. We have designed state-of-the-art technical and organizational security measures. We count banks and other major financial institutions among our valued clients, and our specifications have proven compliant with their strict security requirements. Read our checklist and discover why we are one of the safest solutions on the market.

You can contact us for a free analysis to find out how our software solutions can streamline your processes and deliver powerful analytics to help position your legal operations to be efficient and effective for the future.

5 Ways to Optimize the Collaboration Between Inside and Outside Counsel

Posted on August 10, 2015 by - Enterprise Legal Management

The most effective working arrangement between inside counsel and outside counsel reflects the best elements of a successful business relationship and a true long-term association. Specifically, it brings together two parties with needs and capabilities aligned, operates collaboratively in an environment of mutual respect and benefits from a foundation of trust and partnership.

Such a relationship does not eliminate the need for “outside counsel management” or make that task easier. Instead, it is welcome evidence of successful outside counsel management by the in-house counsel – including, more and more often, the smart utilization of technology – and a willingness by outside counsel to commit to making the partnership work.

Here are 5 ways to optimize outside counsel collaboration:

1. REGULAR COMMUNICATION WITH OUTSIDE COUNSEL

This should be the No. 1 priority for in-house counsel because, from the beginning, communication forms the sturdy base for a collaborative partnership. Communication includes setting clear expectations – at the beginning and throughout the relationship – and addressing these expectations as often as necessary, as well as providing feedback to one another.

Outside counsel needs to know the goals, objectives, and priorities of the business and the in-house team. It is important to note that objectives and priorities can change over time and from project to project regarding particular elements.

It is also wise to review and reset expectations sometimes. Do this annually or more or less often, depending upon the perceived need. The point is that just because there are set expectations does not mean they will remain that way for eternity

2. REGULAR REPORTING ON LEGAL MATTER PROGRESS

Hand in hand with the communication element is the specific matter of progress reports. This allows outside counsel to provide details about what has been accomplished and share their updated roadmap. It is also an opportunity to note any unforeseen circumstances or scope changes that have arisen or may be forming on the horizon. Along with this, discuss any potential budgetary impact.

3. DISCUSSING BUDGETARY LIMITS

Establish budgetary limits clearly and early. This allows outside counsel to plan their staffing and discuss it as needed with in-house counsel. Both parties should agree that the budget reflects the facts known during budgeting and outside counsel’s experience with similar cases but that changes could occur.

4. EXPEDITING PAYMENTS AND CHARGEBACKS WITH BILLING SOFTWARE

Along with providing transparency and accuracy, e-billing software can expedite the processing of payments and chargebacks.

The software can also support real-time billing conversations by allowing both parties to have identical, up-to-the-minute information about activities performed and the associated charges at their fingertips whenever they want.

5. ESTABLISH A RELATIONSHIP MANAGER AT THE OUTSIDE FIRM

Having one person designated to “own” the relationship can provide additional clarity. This person should also perform billing reviews and track matters in progress and how they stand against the budget.

These elements enable a successful, collaborative working arrangement between inside and outside counsel. Don’t hesitate to weave them in if they sound constructive and are not part of your current fabric. They’ll likely give your operation a step forward in terms of efficient and effective outside counsel collaboration and management.

Learn more about BusyLamp from Onit, our end-to-end legal spend management solution built for European corporate legal departments. 

Collaborative Economy, Meet Enterprise Legal Management

Posted on August 6, 2015 by - Business Process Management, Enterprise Legal Management

Unless you’ve been living under a rock for the past decade, you will no doubt have heard the term, ‘collaborative economy.’ Our day-to-day lives have slowly evolved into this shared existence, sometimes without realizing it. So, what exactly is the collaborative, or sharing, economy? Jacob Morgan summarizes Wikipedia’s definition in a Forbes article, 

“The sharing economy (sometimes also referred to as the peer-to-peer economy, mesh, collaborative economy, collaborative consumption) is a socio-economic system built around the sharing of human and physical resources.” 

This idea, while mainly applied to consumer applications such as AirBnB, Uber, or Netflix, has wide-ranging ramifications for every facet of our personal and professional lives. 

It’s about access, without the burden of ownership 

Take the legal industry for example; the days of legal departments investing in large, cumbersome, database-centric enterprise systems is over. No longer do companies want to own a product outright, as the cloud has made it easy to gain the benefits of much more nimble and cutting-edge products without the price of ownership. Our businesses change at break-neck speed. Therefore, the tools and technology we depend on to run those companies cannot be slow to change. Just like the Zip Car driver isn’t responsible for fixing that flat tire or maintaining the oil, Onit’s Enterprise App customers don’t have the burden of making sure that the technology they use to run their legal department is fully up-to-date. 

It’s about collaboration, transparency

However, the benefits of access with ownership extend way beyond your legal operations team directly purchasing a cloud-based App over a traditional enterprise software solution. The sharing, or collaborative, economy reaches far into our peer-to-peer tasks and inter-department dealings. No longer do you have to depend on someone “owning” and maintaining the database or centralized repository. The newer cloud-based Apps depend on a democratic and collaborative way of working. Everyone has visibility, everyone has ownership, everyone contributes, everyone benefits.

In an op-ed for the New York Times, Tina Rosenberg, author of Join the Club: How Peer Pressure Can Transform the World, had a great quote about the sharing economy as it relates to business innovation. Rosenberg said, “Innovation happens best when people from different disciplines collaborate.” We think that is true in cross-disciplinary environments, but also in cross-departmental applications. Onit’s Enterprise Apps help legal departments manage and streamline their operations, but also provide easy access to information to help drive strategic initiatives for the larger business. Because of their inherent transparency, Enterprise Apps allow a great opportunity for ideas from all levels of the organization to get visibility and traction. This is in direct contrast to the walled-in, ownership approach of old, making it much harder to nurture ideas between those rigid structures.

It’s about the user, and ultimately, the consumer 

This type of service model places the customer at the forefront of this economy. When transparency and collaboration collide for users on the business-side, customers stand to benefit from faster response times, greater accountability, and a much better end product. Companies such as Salesforce, Dropbox, and Amazon’s content distribution service have made it easier for users on the business side to access information quickly and collaborate effectively to meet customer demand. A common thread among these companies, and of those at the center of the sharing economy is their commitment to success by devising solutions that are accessible, perform well, and are designed with the needs of the user at the forefront.

Mark Gilbreath, CEO of LiquidSpace, talked about this new customer-centricity in a blog for the Wall Street Journal, saying, “Sharing at work is not a new disruption — rather, it’s just the next chapter in a continuing consumerization trend that last brought us the consumerization of IT.” Here at Onit, we believe nimble, cloud-based business applications are firmly rooted in this collaborative economy, and have upended what Gilbreath aptly called the “command and control business culture that has defined the Industrial Age.”

To learn more about how our enterprise Apps can improve the collaboration economy in your business, download our new whitepaper: A New Approach to Enterprise Legal Management (ELM).

New Challenges for the Modern General Counsel

Posted on August 3, 2015 by - Enterprise Legal Management

More and more, the GC is becoming a key, proactive player not just in legal matters – ensuring that the company operates legally and dealing out legal advice (personally or through staff and outside counsel) – but also, in strategic business decisions and issues involving risk management, finance, marketing, human resources, production, sales, and more.

The scope is broadening due to developments in three major arenas that have made multinational companies more complex: regulation, globalization, and technology. As if that weren’t enough, the responsibilities are expanding as budget tightening continues to squeeze resources.

REGULATION

For many GCs, the heightened complexity and volume of regulatory changes are the most formidable of the evolving general counsel challenges. Since the financial crisis that began in 2007, regulatory risk and compliance has grown in importance – including in the eyes of business leaders and board members, who have become more likely to be held accountable for compliance offences. Moreover, the GC must ensure that good governance gets practiced at all levels, including within the subsidiaries of a corporation and even third-party vendors.

Managing legal issues in an increasingly regulatory-impacted environment – which tends to raise the cost of doing business – becomes more complicated when those restrictions put cost pressures on the very legal department charged with making the business compliant and do its best to anticipate what might be around the corner.

GLOBALIZATION

The types of regulations affecting companies are changing along with the kinds of disputes. Cross-border, multi-jurisdictional legal matters are now as commonplace as they are complicated. Many GCs must understand the political and cultural environment within each country and jurisdiction wherein their companies operate – some of which can be alarmingly dynamic. Sophisticated systems and processes can cope with some of these risks. Still, much of the challenge is learning the different mentality, business practices, sensitivities, and perceptions at play alongside stringent foreign rules that might not always be clearly defined or consistently enforced.

TECHNOLOGY

The speed at which business operates continues to accelerate. Online global transactions, social media, and technological advancements have transformed the game. GCs must be ready to act and respond immediately, companies face more scrutiny than ever (24 hours a day), and competition can pop up overnight.

Then there is the matter of cyber security. It’s not just an IT issue. The GC should be part of the discussion about policies, education, vigilance, and how the company might deal with a cyber-attack. Furthermore, the legal impact of an actual data breach can be deep and wide, a communication plan deserving of careful legal consideration, and the legal steps for investigation and potential prosecution demanding.

In this environment, today’s successful GC must understand the business ramifications of legal actions (or inaction); be a trusted commercial advisor as well as a legal advisor; be a gatekeeper, but not a roadblock, who is pragmatic, adding value by preserving value; and help the company understand the value in mitigating and controlling risk – without being too risk averse. The GC must be adept at producing creative (yet legal) ways to achieve business goals and hold firm when there is no such thing.

Beyond that, what is the next round of general counsel challenges? Succession planning, mentoring, determining what resources are needed, and attracting talent – in other words, preparing for the future and whatever it may hold.

Request a demo of BusyLamp eBilling.Space today.

Customers Love Onit. Sharing The Process Improvement Love!

Posted on July 28, 2015 by - Company News and Events

Change is everywhere. Everyone is talking about it; everyone wants to do it, but it’s hard to know where to start. As a company in the change business, Onit knows firsthand that changing long-established ways of working can be the most challenging thing teams and departments undertake.

Every company has out of control processes that their people get bogged down in every day, but sometimes thinking about improving those processes is often more overwhelming than just muddling through. We have built a business out of helping companies and departments make sense out of their current situation, and then working together to create a roadmap for a new and improved process. Once we figure out the way forward, Onit helps put theories and ideas to practice in creating a nimble App that enables you the bridge the gap from where you were to where you want to go. 

Moreover, we’re delighted to have so many clients who have succeeded in bringing about meaningful changes to their businesses. Here is just some of what our customers say about working with Onit.

Onit thanks our loyal customers, who have succeeded in bringing about meaningful changes to their businesses. Here are just some of those clients:

Onit helps companies of all shapes and sizes, from Fortune 50 to small non-profits, in industries such as legal, manufacturing, healthcare, retail, and many more. Are you considering a process improvement project? We’d love to offer you a free consultation. Contact us or schedule a demo, today!