Author: Onit

How Legal Ops is Informing Legal Spend Management

Innovative legal ops professionals are changing the landscape of legal spend management.  Here’s what they’re doing:

Leveraging data: If your legal department is like most, anecdotal commentary reigns supreme. However, it’s the data that is most effective in evaluating your outside firms and identifying those most integral to the business. Highlighting your top performing law firms, your most utilized timekeepers and the practice areas with the highest spend is the first step to driving tangible discussion with your stakeholders. Data is the language of your CFO and board, and it speaks volumes about the details of your legal spend at large.  

Driving the details that matter: Law firm annual rate increases are routinely scrutinized by legal ops professionals, but these details are superficial and only tell part of the spend story. Leveraging modern technology that surfaces the granularities of your department’s outside counsel utility and spend will provide insights that:

  • Distinguish between routine and ‘bet the business’ work
  • Identify billing patterns associated with historical relationships and practice areas
  • Track YoY rate increases and ongoing billing practices of your timekeepers by matter type

Detailed analysis that considers both quantitative and qualitative variables is an indication of a performant legal operation and enables you to present opportunities to the GC and CFO with credibility.

Partnering with finance: You might work for the GC, but the CFO should be considered a strategic partner. The most highly functioning legal departments are viewed as strategic spend centers, not cost-centers, and shifting this perspective is the first step to aligning with your CFO. Developing a data-backed spend framework that accurately tiers your legal matters and enables you to leverage your top legal talent with efficiency sets the foundation for outcome-based collaboration and long-term success. 

How is your legal department driving change?  

New On-Demand Webinar: McDonald’s Special Sauce for Corporate Legal Operations Strategy

In our latest Lean into LegalOps session, we invite you to learn how corporate legal operations leaders at McDonald’s created a cohesive, long-term strategy to achieve the right balance of people, process and technology. The webinar, McDonald’s To Reveal Special Sauce for Legal Ops Strategy and Transformation, is now available to view on-demand. Here’s a brief recap of the transformation.

Curtis Batterton, legal operations and global technology manager at McDonald’s, has spent more than a decade at McDonald’s. Seven of those years have been in IT management roles for legal. When he started in the corporate legal department, he found it had a squeaky wheel approach to technology – whoever spoke the loudest got the most attention.

The department had on-premise and custom-built systems, with some in use for 15 years. That technology, which included matter management and a document repository, often led in-house counsel and legal professionals to complain about usability and functionality. With a decentralized business structure and multiple systems, IT had to concentrate more on managing infrastructure instead of driving business insight.

Shift to Global

About five years ago, the company shifted to a global legal operations focus. Legal leaders also wanted more flexibility in how and why work gets done. They opted for a business process approach that included legal teams outside of the U.S. and an emphasis on efficiency.  The corporate legal department also wanted more insight into their legal spend.

Solving Business Problems  

Curtis explained in the webinar how the drive to global operations led them to solutions like Onit, which ticked his boxes for their ability for worldwide deployment and flexibility while moving infrastructure management to providers.

“Onit is really a workflow platform,” he shared. The Onit Apptitude platform provided a strategic advantage for building customer apps, allowing them to capture and share technological innovations across legal operations worldwide. They also deployed eBilling from Onit, which gave them greater visibility into legal spend and other important metrics.

Document management was another challenge they addressed. Curtis partnered with Onit partner Morae Global on a worldwide deployment for iManage.

The Future State

New technologies resulted in greater efficiency and business intelligence, as well as a platform for worldwide legal operations. For Curtis, future successes will rely on continuing the vision for global operations. That includes listening to users and their needs and collaborating with adaptive and flexible technology partners.

Learn more about McDonald’s corporate legal operations transformation by watching the webinar here.

Lean into LegalOps

Lean into LegalOps is an online learning initiative open to all legal operations professionals. It connects thousands of in-house counsel and technology experts, offering an expanded toolkit of masterclasses, case studies, educational content and virtual discussions. To join, sign up for the U.S. or European programs today.

Legal Operations for Financial Services & Insurance: Managing Legal Spend: Data Mining, Machine Learning & Analytics

This afternoon Bodhala CEO, Raj Goyle, led legal operations leaders from financial services and insurance companies through a series of interactive and informative conversations on how to leverage data, machine learning and analytics to manage legal spend.

Common Challenges

  1. Legal operations professionals want to drive meaningful conversations around their outside counsel spend and relationships, but lack the clean data that is needed to do so. Attendees shared that they are turning to data to be calculated and efficient in their departments’ operations as it is the single source of truth behind the legal department’s spend narrative. Without data, they struggle to:
  • Negotiate better prices with their law firms
  • Forecast future spend
  • Distinguish between run of the mill and “bet-the-business” matters
  • Influence internal ideals around law firm relationships and value
  1. Legal departments are honing in on panel firm management. Attendees are executing this by monitoring spend, matters handled, performance, value provided, and whether their firm hit or exceeded budget. Some attendees noted the high volume of firms being utilized to handle their businesses’ matters, that number being upwards of 500 for some. They are intently focused on bringing that number down by determining which firms and partners are their “LeBrons” — the legal talent most pivotal to their critical matters.
  2. Though diversity has been a key initiative of many attendees’ legal departments for several years, the need to move the needle on this front has accelerated in recent months. Attendees shared that it has been a struggle to get their law firms to adhere to their D&I standards as they are hesitant – or even refuse – to provide information on their firm’s diversity. To hold firms towards a higher standard, attendees noted that they are regularly evaluating their outside counsel and turning the lens on their internal operations as well to show that their business is practicing what they preach.
  3. With the unexpected circumstances Covid has presented, change management is another key focus area for legal ops professionals. But as attendees noted, lawyers are not only hesitant, but resistant to change. Attendees shared that the global crisis has forced them to focus on improving the efficiency and effectiveness of their law firms, especially as they anticipate a “tsunami” of work requiring legal expertise over the course of the next six months.

Today’s legal industry is undergoing a data revolution. With the power of AI-driven data enhancement, Bodhala’s trailblazing proprietary platform allows legal departments to identify trends and utilize these insights to make more strategic business decisions.

With over $15 billion in legal invoices from over 235,000 timekeepers spread across over 30,000 law firms, Bodhala equips you with the data needed to hire the right lawyer at the right law firm at the right price.

Our unparalleled legal market intelligence arms legal departments with the ability to: benchmark their law firm rates to understand what they’re paying compared to peers in the market, search data categorized by firmographics, discover nuanced solutions and best practices for managing outside counsel spend, and initiate data-driven negotiations with outside counsel. 

Serving some of the world’s leading insurance carriers and financial institutions, Bodhala has enabled clients to initiate data-driven conversations both internally and externally. With Bodhala, corporate legal departments have the power to justify their objections, negotiations, and decisions.

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Get in touch with our team of legal billing and data experts to find out how Bodhala can transform your legal department.

2021: The Legal Industry’s Data Reckoning

There’s one silent force driving strategic decisions in every single industry…except legal. 

Data. 

The legal industry has historically shied away from data, resulting in significant inefficiencies and posing challenges for their business. But the legal industry’s data reckoning is upon us – and the enlightened are already experiencing outsized benefits.

Whether you’re building new products or streamlining operations, data is the key to impactful decisions. With 2021 on the horizon, data is no longer a luxury item for corporate legal — it’s a necessity. Departments have no choice but to think about how they can leverage analytics to make strategic decisions that will optimize spend and contribute to their bottom line.

This is particularly critical amidst the global economic crisis caused by Covid-19. With some businesses – and even entire industries – hit harder than ever before, the impact of the pandemic will have repercussions that last well into 2021 (and likely longer). There is an urgent need for data as executives around the world are desperate for better performance at lower prices.

When attempting to rein in spend, legal departments typically start by looking to their eBiller for the requisite data but are consistently disappointed. While great at managing invoices, eBillers were not built to deliver granular analyses. Relying on your eBiller to surface actionable insights is a fool’s errand. But when used in conjunction with platforms like Bodhala, purpose-built for legal data analysis and insights, the results are eye-opening.  

At Bodhala, we find that legal departments are often overpaying for their outside counsel, especially when benchmarked against relevant competitors in the market. As your outside counsel begins to circulate their annual rate increases, what insights are you leveraging to ensure you’re receiving a fair price? 

Transparency has never been at the heart of the legal services market – but that’s changing rapidly. Companies are demanding market transparency around rates and staffing, and for departments smart enough to jump on the innovation bandwagon early, they’re seeing significant ROI. The results go beyond only rate-driven savings, with companies also reaping the benefits of improved firm selection, optimized staffing, and decreased block billing – to name a few.

To effectively manage your spend and cut costs, you need to think strategically – and to truly think strategically, you need data. Without it, it’s an uphill battle to determine where your priorities should lie. 

Ask yourself this: Do I have the data I need to make truly strategic decisions as I plan for 2021? Have I consistently spent more in a particular practice area? Am I paying partner rates for associate-level work? Which law firms are pivotal to my businesses’ matters? 

Optimizing spend depends on an awareness of where opportunities for improvement lie. These are insights that only data can surface.

So, how prepared do you feel for 2021? 

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Get in touch with our team of legal billing and data experts to find out how Bodhala can transform your legal department.

Pearson PLC, Onit and Morae Shortlisted for the 2020 Legal Innovation Awards

Congratulations are in order for Pearson PLC, who has won recognition for its innovative work in legal operations. The company has landed on the shortlist of the Legal Innovation Awards 2020 in the category of “Future of Legal Services Innovation – In-House Legal Operations.”

Pearson PLC, a global learning company, created a transformational shared service center to support commercial transactions worldwide for more than 10,000 users. Powered by an integrated solution from Onit and its partner Morae, Pearson achieved a 30 percent improved contract turnaround time.

The nomination, which also names Onit and Morae, illustrates the unlimited potential for innovation when corporate legal departments team with trusted technology partners. Pearson selected Morae to assist in developing, implementing and operating an innovative, highly-efficient Transaction Service Center as an extension of Pearson’s legal team in support of the company’s businesses worldwide. Onit provided the contract lifecycle management technology and Apptitude platform to drive automation, greater standardization, ease of access to information, and increased process transparency.

 This is the second time the company has been recognized for its transformative initiative. The Association of Corporate Counsel named Pearson a 2020 ACC Value Champion earlier this year. The prestigious prize showcases innovative law departments that embrace creative, data-driven solutions to streamline operations.

About the 2020 Legal Innovation Awards

The 2020 Legal Innovation Awards, hosted by Law.com International UK, Legal Week, celebrates the outstanding achievements of law firms, chambers, in-house legal departments and alternative business structures. The winners will be announced in a virtual awards ceremony on Oct. 2 at 5 p.m. BST. You can register for virtual attendance here and tweeting is encouraged during the proceedings with the hashtag #legalinnovationawards.

Hear about the Innovative Project from Pearson, Morae and Onit  

Robert Mignanelli, SVP, Associate General Counsel, Global Product/Technology at Pearson plc, sat down to discuss this award-winning initiative in this on-demand webinar. Mignanelli is joined by Joy Saphla, President, Morae Legal of Morae Global Corporation and Matt DenOuden, VP, Global Sales of Onit to share details about the journey to move from a highly bespoke legal services model into a more standardized and streamlined way of delivering support to the business.

Once more, congratulations to Pearson!

5 Areas of Law and Contract Management Becoming More Relevant in the Age of COVID-19

No matter what industry you’re in, there’s no doubt that COVID-19 is changing both the way work gets done and how workers spend their time in the legal sphere — especially in the contract management arena. The pandemic has impacted the global economy, our healthcare systems, insurance claims, the prevalence of remote work and more.

Lawyers are busier than ever in this “new normal;” however, the kinds of legal contract reviews they are conducting are shifting.

Here are five practice areas that are becoming even more relevant in the wake of the coronavirus outbreak.

Bankruptcy/Restructuring

Recent headlines have been filled with news of Chapter 11 bankruptcies, including J.C. Penney, Neiman Marcus, J. Crew, 24 Hour Fitness and many more. According to Epiq Systems Inc., Chapter 11 business bankruptcy filings increased 26% in the first half of this year, and U.S. courts recorded a total of 3,604 business filings for Chapter 11 protection, an unfortunate side effect of the pandemic. Lawyers are doing more work with debtors, creditors, equity interest holders and other entities that may be interested in a business (such as a prospective acquirer) that is confronting financial difficulties.

Health Law  

This varied area of legal practice encompasses a range of transactional and regulatory matters, including mergers and acquisitions and joint ventures for healthcare entities. Other work may include litigation concerning healthcare clients, enforcing governmental health and FDA regulations, conducting internal investigations and assisting with technology transactions, IP and data privacy. Digital health practices are constantly changing, and lawyers are keeping pace with the many legal changes that accompany the technological advances and regulatory updates the healthcare industry is experiencing during this pandemic and beyond.

Insurance

While the safety of employees and customers is on the forefront of company’s minds, mitigating financial losses that have come with COVID-19 so that they can continue to operate is another huge priority. Risk managers, in-house counsel and internal crisis management teams continue to pore over their insurance policies (i.e., first-party property insurance, cancellation insurance, etc.) to determine whether there is existing coverage to offset losses and liabilities. Legal teams are pulled into the mix when litigation is needed to resolve a dispute over coverage terms.

Employment

Lawyers in the employment arena represent companies or individuals in labor and employment disputes, draft policies and procedures, advise on union issues including unfair labor practice and discrimination charges, review employment and separation contracts, etc. Legal topics that are coming up more than ever before as the world grapples with coronavirus include issues of confidentiality, disability-related inquiries, health coverage, paid sick leave, reduction in force and more.

Privacy and Data Security  

This certainly isn’t a new area of law; the 2018 introduction of the GDPR in the European Union has affected the way companies do business globally. As both private companies and governments explore different ways to combat and prevent the spread of COVID-19, data collection and analysis of health and location information have become key tools. However, there is a balance that must be maintained between personal privacy rights and public well-being, a prime subject of newly proposed federal privacy legislation. While this legislation is being drafted, companies are taking steps to ensure that they are minimizing the collection of employee data to only what is reasonably necessary as well as utilize cybersecurity solutions to protect their employee and client data

Artificial Intelligence and Contract Management

As the M&A work, insurance disputes, employee settlements, new privacy policies, etc., pile up on lawyers’ desks, there is more pressure than ever before to be efficient and mitigate risk to the company.

That’s why more legal teams are using contract management solutions powered by legal AI to get their work done, including ReviewAI, our contract management tool.

ReviewAI is a Microsoft Word Add-in that enables lawyers to be 51.5% more productive. This contract management system provides more consistency in the contract review process by alerting the user when language and legal clauses don’t match corporate standards. Users can also leverage any of our immediately available contract review templates created by subject matter experts in areas such as employment, dispute settlement, confidentiality, data privacy and more. Learn how ReviewAI can transform your contract management lifecycle here.

Legal Operations: How Legal Departments are Pivoting due to COVID

This afternoon, Bodhala participated in Consero’s Legal Operations virtual conference.

Bodhala CEO, Raj Goyle, led legal operations leaders across industries through a series of conversations on how to drive impact within their legal departments amidst COVID, the techniques legal departments are implementing to adjust for the future and save money, and how in-house teams can push their diversity initiatives both internally and externally.

Here are our key takeaways:

Data is driving how law firms are managed.

Finance is closely tracking legal spend.

  • As companies continue to grapple with the economic effects of COVID, it’s no surprise that finance departments are examining invoices and legal spend with heightened scrutiny. The pressure to cut costs is on as attendees noted increased interaction with their finance teams, sharing that every nickel and dime going out the door is being tracked and invoices over a specific cost threshold are being questioned. Learn about Bodhala’s suggested techniques for handling law firm payables during COVID.

Diversity standards are being set internally and externally.

Bodhala’s Insights

Whether you’re looking to cut costs, improve your department’s decision-making process, or drive key diversity initiatives – are you armed with the data needed to do so?

Bodhala is reimagining the legal services market place by providing legal market intelligence, insights, and guidance to corporations to optimize their legal operations. 

From top timekeepers to average hourly rates, and everything in between, all you need to know about your outside counsel spend and law firm staffing is housed in your data. 

Bodhala equips you with the data needed to hire the right lawyer at the right law firm at the right price.

Our platform’s insights have enabled clients to initiate data-driven conversations both internally and externally. With Bodhala, corporate legal departments have the power to justify their objections, negotiations, and decisions as they relate to legal spend, law firm selection, and diversity goals.

Bodhala’s Resources 

We’re here to help you find efficiencies in your company’s legal spend – speak with a Bodhala legal expert about legal spend management tactics.

How to Work through Legal Operations Challenges as a Community

How do you get through challenging times? Most likely, with a little help from your friends.

The COVID-19 pandemic has critically changed work as we know it. Companies closed offices and employees switched to work from home. A decentralized workforce brought new challenges like the complexities of remote access and virtual collaboration. Businesses had to pivot immediately and reexamine strategies and budgets. As a result, corporate legal departments faced a renewed need for efficiency and cost savings.

It is now more important than ever to connect with your peers and leaders within legal operations. Sharing experiences can inspire and highlight innovative approaches to today’s challenges.

That why we created Lean into LegalOps.

The online learning initiative, offered at no cost and open to all legal operations professionals, connects thousands of Onit and SimpleLegal customers, in-house counsel, technology experts and more. To date, leading legal operations executives from McDonald’s, BT and Colgate-Palmolive have shared their experiences with timely topics such as:

  • How to use workflow tools to manage a distributed workforce
  • Implementing technology strategies that deliver immediate cost savings and ROI
  • Quantifying and defending the value of a legal department
  • Change management best practices in a challenging environment

The program also offers regular peer discussion groups, with members tackling top priorities and providing insight into how to address them.

The positive response to Lean into LegalOps inspired us to extend the program into Europe. Robert Johnson, the managing director of Onit’s London office, discusses Lean into LegalOps Europe and the state of legal operations in Europe here.

We invite you to view these on-demand recordings at your convenience. Hear how our customers have successfully realized cost savings and enhanced efficiency during these troubled times.

Get invitations and links to future presentations and peer-to-peer discussion groups by joining Lean into LegalOps or Lean into LegalOps Europe.

New for Onit Clients: Enhanced Global Scalability with Amazon Web Services  

New for Onit clients: Enhanced Global Scalability with Amazon Web Services  

Onit is pleased to announce that we’ve added Amazon Web Services (AWS) to our infrastructure. The new architecture will easily align with our clients’ business needs worldwide, regardless of size or capacity. Clients will have the industry’s best reliability, with AWS designed with fault tolerance and high availability as the core objectives.

Chris Fields, chief technology officer at Onit, talked more in-depth about the project on a recent podcast. He explained that 100% of the company’s clients are now on AWS and shared an example of how this positively impacts them:

“One of the most common aspects of the enterprise legal management space is that corporate legal departments need more capacity at their quarters’ ends. When those times come, we can quickly spin up capacity within minutes to support their needs and then back it off automatically.”  

 Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. Among its many features are agility, flexibility and security. The elastic computing AWS architecture allows Onit and its clients to scale effortlessly, globally and on-demand.

“A large number of our clients are familiar with Amazon Web Services themselves and they’re reaching out to explore how we can leverage the technology together. Many clients also have seen our fast growth and appreciate that we are investing in infrastructure,” he said.

The transition resulted in zero downtime, thanks to a sizeable Onit team devoted to the project. As Chris joked, “We go ‘all hands on deck’ for big projects here at Onit. There were so many people to thank I had to make a video with Star Wars credits.”

Listen to Chris’s interview below to hear more about Onit, Amazon Web Services and other technology projects in progress. You can also learn more by reading the company’s press release covering this news.

 

5 Must-Have Features to Supercharge Enterprise Legal Management

Enterprise legal management (ELM) has come a long way since its introduction years ago. Before ELM, paper ruled almost every aspect of legal operations – from matter intake to bill submissions. As a result, the processes that powered critical legal operations workflows often lacked visibility and efficiency.

Now, with the cloud and other advances in technology, ELM solutions give corporate legal departments the ability to drive meaningful business improvements and cost savings.

How can you improve and drive even more ROI from enterprise legal management?

Concentrate on creating better workflows.

The very best ELM solutions represent a new paradigm changing the legal operations landscape. They drastically improve the delivery of legal services, allowing the exploration and definition of critical legal business processes.

By streamlining and automating essential workflows, an ELM solution also offers a true system of engagement. Users can immediately see the benefits, encouraging them to adopt it in higher numbers. With these supercharged workflows, the efficiencies will multiply from there.

With this in mind, here are five features critical to workflows that will take your ELM results to the next level.

  1. Workflow capabilities that match business requirements and are simple to change, alter or adjust. Different work types, such as matters related to employment, litigation, or mergers, have unique workflows that an ELM solution should accommodate.
  2. Comprehensive visibility into invoices at every stage, including submission, review and approval
  3. A single, secure platform for collaboration that captures notes, documents, attachments and email communications
  4. Reporting and dashboard views that make it easy to analyze invoices, evaluate performance against budget and see trends across your matter portfolio
  5. The ability to be highly configurable for a legal department’s needs, offering seamless integrations with important systems such as accounts payable, document management, IP management and other back-end systems

If you’re interested in hearing how corporate legal departments have supercharged their legal operations, consider joining the Onit Lean into LegalOps program for the U.S. or Europe. The online learning initiative offers educational presentations and virtual discussions from innovators and industry thought leaders.

Two examples of Lean into LegalOps events include: