Author: Onit

The Power of Intelligent CLM: Leveraging AI to Optimize Contract Management

Intelligent new CLM solutions optimize the contract management process by eliminating siloed business practices, unlocking maximum contract portfolio value, and driving efficiency, cost-effectiveness, and compliance. So what is your team waiting for? It’s time to lead the legal tech evolution, which begins with AI.

Technology has become essential in how we work — and contract lifecycle management (CLM) is no exception. Yet not all CLM solutions are created equal. With recent studies revealing that legal, sales and procurement teams can spend as much as 65% of their time on administrative contracting tasks, it is more urgent than ever to find a solution that can automate contract activity, control legal spend, and improve compliance.

An intelligent CLM solution makes your work flow trailblazing, reducing time spent on contracts, highlighting portfolio value, and transforming collaboration between teams. Here is how AI-powered CLM can solve three top challenges of contract management so that you can get back to doing what you do best – cultivating meaningful partnerships, negotiating forward-thinking deals, and igniting colossal revenue impact.

Pain point: Contract review demands an inordinate amount of company time.

SOLUTION: Intelligent CLM is a proven powerhouse at identifying common delays and information silos. With an intuitive user interface (UI) and the ability to report on all things contracting, it uncovers patterns that human professionals might not accurately quantify, such as average time spent per contract type and how long a contract has been in the “hands” of each department.

AI-powered CLM can even provide data visibility into specific languages and terms. The truth is, if you must create a particular type of contract once, you’ll likely have to do it again (and again). Developing a playbook with up-to-date, purpose-built document templates enables sales teams to generate contracts and finalize non-disclosure agreements (NDAs) and quotes using predefined language, so signing every new client doesn’t necessarily require the legal team to step in. Utilizing a clause library with a modernized digital dashboard can reveal how specific clauses are used and modified by breaking contracts into constituent clauses and autonomously extracting key data points. Because AI comprehends the contract in context, it can recognize clauses and keywords, define new opportunities, and evaluate risks for actionable decision-making — slashing delays and inconsistencies, shrinking cycle times by up to 20%, and speeding time to revenue by up to 24%.

Pain point: Contracts often feel overwhelmingly complex and risky.

SOLUTION: Contracts can indeed be complex (why else do so many fast-forward to “I accept,” ignoring the fine print?). Of course, they are complex for several valid reasons: the relationships, deals, and terms they cover and protect can be challenging, and the legal department exists to mitigate risk. However, intelligent CLM can diminish much of this complexity, translating “legalese” into plain language and enabling legal, sales, and procurement teams to initiate standardized new contracts in compliance with all business policies, as well as offering insights into top-performing vendors and negotiated price breaks.

Taking it even further, intelligent CLM can advance operational effectiveness, cost efficiency, and transparency. When combined with a risk analysis dashboard, CLM software streamlines business processes, leverages AI to assess low, medium, and high-risk contracts, and automatically calculates risk scores for each.

Pain point: The contract portfolio is losing value.

SOLUTION: While revenue leakage can occur at any stage of the contracting process, it tends to happen most frequently during contract creation and post-execution management. That said, intelligent CLM can eliminate revenue leakage at every stage. Not only does CLM with AI accelerate automated renewal productivity by 5%, but it can reduce liability and improve compliance from the time contracts are negotiated. It can also mitigate fees and fines due to missed deadlines and renewal dates on the back end via tracking obligations like milestones and payments.

System integrations that allow departments to sync lead data and initiate the creation of NDAs and master service agreements (MSAs), requisitions, purchase orders, and invoices also capitalize on portfolio value, eliminating the need for expensive custom work. Additionally, they lessen siloed contract management by providing a holistic view of supplier relationships while elevating end-to-end contract collaboration — saving up to 9% annually per contract and 33% in legal spend overall.

CLM with AI: Tomorrow’s tech, here today

There is empowerment in transformation. Intelligent CLM utilizes the best in AI to support the entire contract lifecycle, from document generation to signature (and beyond), with advanced analytics, self-service platform methodology, and impeccable regulatory compliance.

The future of Legal means more than just unlocking the latest in technology. Embracing the latest tech will provide modern digitalization, optimized workflows, and requisite collaboration to prove that Legal is more than just a compliance and risk regulator. Legal is equipped to grow your business materially and continue evolving today, tomorrow, and for future generations.

 Tired of Slow, Manual Contract Reviews?

AI can do the heavy lifting. Onit’s ReviewAI speeds up contract analysis, reduces manual effort, and ensures accuracy—all in minutes.

AI (+CLM): It’s Not Just a Buzzword

Everywhere these days it seems people are talking about artificial intelligence (AI). But it’s more than just a popular tech term — AI can be harnessed to slash contract delays, enhance collaboration, and transform Legal into an efficient and strategic business partner for your business and the future.

When you consider the term AI, what immediately leaps to mind?

Is it the self-checkout kiosks at your local supermarket? Commanding Siri to “Play old-school hip hop” as you’re making dinner? Star Wars’ shiny gold protocol droid C-3PO declaring he is fluent in more than six billion forms of communication — or a far more nefarious Hollywood vision, where sentient machines rise and threaten our survival, like HAL 9000 from “2001: A Space Odyssey”?

While each of these do illustrate some facet of AI — or intelligent automation, of which AI is a foundational component — the reality is that AI is not now, nor will it likely ever be, that. AI will not destroy humanity as we know it. What AI can do, especially amidst a quickly evolving business landscape, is serve as an essential tool to elevate connection, diminish costs, and advance competitive differentiation for your enterprise.

The birth and growth of AI

A common 21st-century buzzword, AI was initially pioneered and named by mathematician and cryptanalyst Alan Turing in 1950 with the question, Can a machine imitate human intelligence?

Today, AI can refer to any machine, tool, or technology designed to act intelligently and mimic human actions and decision-making. While AI ­can make decisions, these decisions are mapped via machine learning (ML) — complex algorithms that amass data patterns to assess correlations, predict behavior, and reach a predefined conclusion. Most of us have been ML test subjects. It’s what’s utilized to supply insights for things like “Movies We Think You’ll Like” on Amazon Prime and other streaming services. Another extensively used business application is natural language processing (NLP), the capability of software to recognize human speech patterns and determine output. “Smart” assistants such as Siri and Alexa use NLP, disseminating language into word stems, parts of speech, and other linguistic features in order to respond. Chatbots who communicate on company websites do the same, but with typed text.

Over the past decade, AI has exploded and emerged as a cutting-edge phenomenon for retail, manufacturing, banking, and healthcare — and legal operations is no exception. More than 90% of new contract lifecycle management (CLM) solutions include AI as a critical functionality as it can catapult operational efficiency and drive revenue generation in game-changing ways. For instance, during the contract drafting stage, ML can suggest, simplify, and organize creation. NLP can be employed to “catch” missing phrases or correct inaccurate terms in new or existing contracts. Both skyrocket accuracy while reducing time spent on contracting — which is highly necessary when the 2022 Enterprise Legal Reputation (ELR) Report revealed Legal can spend half of their workdays reviewing contracts and Sales and Procurement often spend as much as 65% of their time on administrative tasks, like document preparation.

Elevating the power of CLM with AI

Contract management isn’t solely a legal issue — it’s an enterprise issue, inextricably intertwined with both revenue and relationships. Because every function within a company requires contracts, leveraging next-generation CLM proves a golden opportunity to impact and transform the business at large by:

Accelerating contract cycles.

AI is a shortcut to shortening your contract management time, acting (and even thinking and reasoning) like a junior lawyer by reviewing contracts and redlining contracts, often in under two minutes.

Slowing down the speed of the contract review process can increase the riskiness of the contract portfolio. AI-enabled CLM clause libraries can update and make actionable decisions backed by data — and when contract language is standardized and pre-approved and AI-powered playbooks are used, it can speed time to revenue by 24%. That time can then be used to focus on cultivating partner relationships so revenue isn’t left on the table.

Maximizing productivity while minimizing spend.

Intelligent automation that is CLM plus AI dramatically speeds processes, which organically reduces operational costs. By automating contract data extraction, AI can remove significant costs from sizable projects. Further, it can lower the odds of human error.

Eliminating repeat data entry is a simple and effective way to expedite CLM as well as magnify cross-functional collaboration by confirming correct data for every department. In fact, a study found that legal AI contract review software made new users 51.5% more productive and 34% more efficient. AI-aided validation has also been shown to escalate contract data entry and field validation by 400%.

Minimizing overall risk.

CLM solutions infused with AI can substantially increase control over contracting by determining, calculating, and assigning a risk score for each contract within your portfolio. This offers thorough visibility and transparency into an organization’s contracts, identifying non-compliant contracts proactively, verifying compliance, and lowering the odds of missed obligations that lead to penalties, fees, and fines — as much as 9% annually per contract and 15% in additional revenue each year.

Blazing CLM — and business — forward

There is no doubt that AI is metamorphosing digital transformation, driving organizational change, and revolutionizing the world as we know it. However, CLM + AI has proven to be so much more than a mere buzzword.

There is hope in technology, and AI is at the heart of innovation. Being on the forefront of its adoption and integration is certain to help you lead your enterprise into the future in groundbreaking ways.

 Tired of Slow, Manual Contract Reviews?

AI can do the heavy lifting. Onit’s ReviewAI speeds up contract analysis, reduces manual effort, and ensures accuracy—all in minutes.

Moving to Next-Generation CLM: Corporate Collaboration Without the Complexity

There has been exciting evolution on the contract lifecycle management (CLM) front —proving the tech solution of tomorrow is here now, in new and game-changing ways to unlock innovation, keep cross-departmental functions connected, and redefine what is possible for legal operations and your entire business.

Collaboration has sometimes been called a serendipitous collision.

Take what transpired from the young women assembled at Bletchley Park to crack top-secret WWII codes. John Lennon and Paul McCartney parlaying their outdoor church concert into musical legend. “The Steves,” Jobs and Wozniak, introduced at their part-time summer gigs, as they both happened to like electronics.

Yet attributing collaboration even in part to chance doesn’t give the concept enough credit. Working in tandem to advance any goal requires developing trust, sharing responsibility, and honoring the strengths of others. Only then can there be a real fusion of talent and cooperation.

Today, technology is what keeps Legal connected with both internal clients and outside vendors — and yet, half of legal professionals (47%) believe their tech is outdated, according to the 2022 Enterprise Legal Reputation (ELR) Report. A similar number (46%) do not even have automated systems for managing contracts, necessitating manual labor to painstakingly review contracts.

File cabinets of hanging folders, individual drives, and legacy platforms may have helped create a foundation for CLM, but next-generation solutions with end-to-end automation have the capability to transform contracts into actionable intelligence and navigate how modern teams operate.

Here are three ways next-generation CLM can reduce complexity and catapult collaboration within your enterprise:

1. Create more visible workflows

One of the major roadblocks to efficient contract management is contracts spread across multiple systems. Often this means that every employee will go to Legal for every question about every arrangement. CLM can solve this visibility issue by keeping contracts in a single, easily accessible location with assigned user groups and security permissions spanning your business.

CLM can also help avoid delays by outlining each step in the contract lifecycle and creating well-defined workflows. Mapping out precisely how a contract travels through the proper channels ensures it “stops” at the right person at the right time so any issues can be identified and resolved. It also provides transparency for everyone involved in the contract management process, allowing real-time, synchronized negotiation and collaboration from request to renewal.

Delving deeper, a next-gen CLM solution with artificial intelligence (AI)-enabled dashboards can assist the entire enterprise in optimizing contract management. For example, a risk analysis dashboard can up-level visibility by furnishing insights to calculate and understand overall contract portfolio risks, while a comprehensive clause-usage dashboard harnesses essential language to assist in expediting the contract lifecycle, contributing to a productivity increase of more than 50%.

“CLM solutions provide the answer to the ever-prevalent question, ‘What is the status of my contract?’ Without a point of reference, an enterprise can waste time and energy tracking their in-flight contracts,” James Kearney, Director at Qualitas Consulting Group, an Onit partner, explained.

2. Accelerate deal closures

In a corporate landscape where time equals money, it’s easy to see why there can be a push-pull mentality between Legal and Sales: whereas Sales wants to close deals as quickly as possible to meet targets and drive revenue, Legal must scrutinize every detail of each contract to minimize risk and ensure regulatory compliance.

While it’s no secret that streamlining contract cycles can fuel sales velocity, being truly conscientious requires time — and this is where next-gen CLM comes in. By using pre-configured and data-sourced templates, automated digital signatures, and a library of terms and conditions, revenue operations can execute accurate contracts without necessarily waiting for legal operations’ contract-by-contract approval. Additionally, instead of passing versions back and forth, the latest CLM tools allow Legal and Sales to redline contracts simultaneously, often in two minutes or less – a process that is proving to elevate collaboration as well as advance sales cycles by as much as 24%.

“We are seeing more legal departments looking for ways to empower and shift responsibility for lower risk, higher volume contract work to the parties more directly involved in those transactions,” added Kearney. “Finding and properly leveraging a CLM platform capable of reducing the inherent friction between business and Legal, while simultaneously improving the overall fidelity of the final contracts themselves, will be a critical consideration for clients in 2023 and beyond.”

3. Prevent revenue leakage

Contract renewals are vital for recurring revenue recognition and business retention. Missed contract obligations can damage your company’s relationships and reputation (not to mention the potential financial cost). With a next-gen CLM solution, your company can devise playbooks that lay out the ground rules for contract negotiations and amendments and automate AI alerts for obligation management.

You can also stay on top of renewals — and augment efficiency overall — by integrating with an external, cloud-based system. System integrations can drive efficiency by reducing repeated manual labor, synchronizing data that initiates contract creation, and eliminating siloed systems for more vital enterprise-wide collaboration.

“It is imperative that companies take steps to insulate themselves against legacy contracting processes that may have been completely manual or ad-hoc in nature,” Kearney elaborated. “Such processes are typically born out of necessity by tenured staff, who have the institutional knowledge collectively locked up inside their heads. Transforming ‘this is the way we have always done it’ processes and incorporating historical knowledge into a robust CLM solution will help mitigate against the likelihood of both missed obligations and lost opportunities.”

Collaboration first – and future-forward

There is empowerment in collaboration. For businesses and practitioners that wish to grow, differentiate, and succeed, next-generation CLM can be a catalyst for evolution, helping to diminish complexity across the enterprise as it saves time, simplifies workflows, and bolsters contract portfolio value.

When openness and innovation meet, risk is better managed, costs are better understood, and true connection can occur. By breaking down silos, the most innovative and intelligent CLM will galvanize every function within an enterprise to work together, driving your business toward operational excellence with the technology of tomorrow leading the way.

Learn how Onit’s next-generation CLM solutions and AI-powered innovations meet you where you work with end-to-end automation of the contract management process to cultivate partnerships, elevate efficiency, and ignite revenue growth for enterprise-wide success.

5 Signs It’s Time to Upgrade Your CLM

State-of-the-art contract lifecycle management (CLM) technology has come a long way in making a difference for enterprise businesses. But is your current CLM solution up to snuff? Here’s what to look for so you can uplevel the streamlining of your contract review, drive revenue generation, and future-proof your portfolio and business.

In any typical workday, week, quarter, and fiscal year, the average Fortune 1000 company may handle several tens of thousands of contracts.

That means that — spanning your enterprise, and pulling in colleagues from Sales, Procurement, and Finance — each contract will need to be negotiated, reviewed, and executed. Then, when that part of the process is complete, with signatures on the proverbial dotted lines, the lifecycle management of that contract begins, including monitoring for regulatory compliance and “re”-review at renewal time.

Now, repeat that process… perhaps 25,000 (or more) times!

This very real scenario — which commands at least half, and as much as 70%, of legal professionals’ time — is what makes end-to-end CLM solutions essential. Whereas manual contract management can cause roadblocks and revenue leakage, the most cutting-edge CLM tools transform the contracting process’s speed and spending, from capture and creation through post-execution management, all while harnessing critical insights and diminishing risk.

Could your CLM use an overhaul? Here are five signs:

1. “It’s a challenge to find our contracts.”

To elevate efficiency and drive revenue, you need to know where every contract is. However, manual tools like spreadsheets, network shares, and legacy technology solutions tend to be unwieldy and jam up workflows.

The newest CLM tools with built-in version control and readily searchable repositories serve as a single source of truth, eliminating precious hours of searching for crucial information and helping business operations regain control of all contracts — leading to a 50%+ improvement in productivity and 24% reduction in the average sales cycle length.

2. “There isn’t enough visibility into our portfolio.”

Contracts are the nucleus of every business cell, defining any value exchanged. Without insight into obligations and terms, there can be revenue leakage of more than 9% annually.

For this reason, legal ops, procurement teams, and portfolio managers require visibility to discover and assess risk before it disrupts business. How to do this when elements of risk may be hidden deep within contracts? Introduce CLM with a risk analysis dashboard to provide visibility and initiate proactive contract management. By assessing contracts for varying degrees of risk based on developed playbooks and calculating a risk score, your team will have thorough and profound oversight of your contract portfolio.

3. “We’re not getting the value we wanted.”

Your CLM solution may have initially provided some shiny bells and whistles, but if it’s begun to feel subpar, the most state-of-the-art way to achieve greater value is by integrating CLM with automation and artificial intelligence (AI) to escalate the contract review and management process.

When powered by AI, today’s CLM solutions can redline a contract in two minutes or less and have been proven to reduce end-to-end NDA processing time by a remarkable 70%. A clause usage dashboard can offer an insight-centric approach to contract generation, and the best contract management platforms also have intuitive, user-friendly interfaces that help your company get up and running in less than 30 days.

Of course, the value of vanguard technologies isn’t always realized instantaneously — but integrated systems do deliver on their promise for both scaling and sustaining material growth with the potential of slashing overall business costs by up to 90%.

4. “We’ve missed renewal deadlines.”

Staying up-to-speed on contract renewals can feel like a formidable task — but not remaining on top of deadlines can be deleterious, seriously impacting customer retention rates.

Intelligent CLM is equipped with real-time obligation tracking to manage and measure not only all emerging legal requirements and compliance-related tasks, but also intermittent event-driven obligations, such as renewal dates, expirations, cycle times, and even pricing changes. This way, your team will never overlook or miss an important date again.

5. “We could use better cross-functional collaboration.”

Legal operations doesn’t operate in a silo. To achieve goals with the most successful outcomes, connection and collaboration with Sales, Procurement, and other functions are vital — making the ability for all departments to view, track, redline, and approve documents an absolute necessity as well.

With the latest CLM, all departments can manage contracts in conjunction, with edits synchronized across platforms to secure version control and eradicate duplicate entry. When combined with system integrations, CLM also allows departments to synchronize data and create compliance contracts, NDAs, and MSAs, catapulting accuracy and efficiency and eliminating siloed contract management.

Taking control with innovation

There has been a definitive evolution in the execution and efficiency of contract management. If you nodded in agreement with any of the above statements, the message is clear: It’s time to upgrade your CLM.

In doing so, you can eliminate inefficiencies, enhance insights, and provide deeper visibility into your contract portfolio. Not only that, but the time saved can be funneled into Legal serving as a trusted advisor, corporate role model, and creating an impact where it matters most: building relationships, developing strategy, and skyrocketing the material growth of your business.

Learn how Onit’s next-generation CLM solutions and AI-powered innovations meet you where you work with end-to-end automation of the contract management process to cultivate partnerships, elevate efficiency, and ignite revenue growth for enterprise-wide success.

Mythbusting CLM: 4 Common Misconceptions

Contract lifecycle management (CLM) solutions with end-to-end automation diminish risk and catapult both operational and cost efficiency — but they may also come with uncertainty about how (and why) they make a difference. Here, we dispel the misinformation so you can get back your time and empower your organization for success.

Nessie amid a swirl of bubbles in Loch Ness’ cold, murky waters. Sasquatch’s enormous footprints stomping across the forest floor. Pandora, unable to resist temptation, twisting open the jar from which all the world’s evils escape.

These are some of the most famous myths — but there are also several surrounding CLM. Although AI-powered CLM solutions have been proven to deliver advanced contract review, document management, and risk mitigation, the 2022 Enterprise Legal Reputation (ELR) Report revealed half (54%) of legal professionals still do not use automated contract processes, leaving a major opportunity untapped for legal operations to impact and transform their businesses.

It’s time to tackle those misconceptions and debunk these outdated CLM myths.

Myth #1: CLM is cost-prohibitive, time-consuming, and difficult.

“Do more with less.” In this global macroeconomic market where cost containment and efficiency are key, that has become a near-constant mantra — and this is where CLM shines.

According to the ELR Report, 40% of legal professionals spend four to five hours each day manually reviewing and managing contracts. That means half of every week, quarter, and fiscal year is tied up in contracts — making half their time unavailable for anything else and essentially costing half their salary. And though some worry it will take too long to train their departments on CLM, the latest solutions are out-of-the-box, intuitive, and ready to implement. Further, the return on investment (ROI) is real for CLM, as it has been proven to shorten the length of the typical sales cycle by 24%.

The reality is there can be no revenue recognition until contracts are signed. CLM tools accelerate the entire contract process, from document generation and redlining to e-signature and finalization. This acceleration can then pilot faster decision-making on how to push contracts through review cycles, renewals, and negotiation — leading to faster material growth and both time and spend saved.

Myth #2: CLM will take over the work attorneys do.

While this is a classic fear and “rise of the robots” sci-fi flicks might try and convince you otherwise, it’s unfounded to believe that Legal will be replaced by CLM applications or any related AI offerings.

It’s true, of course, that AI has been developed to automate many duties, and the most innovative AI-enabled CLM can review and redline a contract in under two minutes, catching errors that our overworked human gazes might mistakenly overlook. Yet there is much tech cannot accomplish: establish strategic relationships with vendors and clients; negotiate deals, give advice, and propose forward-thinking innovation; initiate significant, meaningful, and lasting change. All of these require distinctively human skills and expertise.

That said, what is true is that technology is an enabler for businesses and practitioners who do wish to evolve and grow — and though automation will not replace attorneys, attorneys who do not adopt new tech will likely be replaced by those who do.

Myth #3: Migration of legacy contracts can happen automatically.

Unfortunately, there is nothing in life nor business that is a one-press “easy” button. Some contract management tools may be bolted to systems initially built for other business uses, limiting functionality and creating challenges for data migration.

So if you’ve been told that data migration is simple — that simply may not be true. However, it doesn’t have to feel impossible. Though filing cabinets, shared drives, and Excel spreadsheets may provide an illusion of order, what they don’t provide is overall visibility of your contract portfolio. CLM augmented by AI can help organize inventory, digitize contracts, and define data points. By analyzing and extracting legacy contract metadata — including critical dates, terms, and clauses — you can create and maintain an indexed, searchable, and reportable contract repository, preventing 9.2% in revenue leakage annually.

Myth #4: My department doesn’t need CLM.

Every department hires employees, negotiates with clients, procures vendors, and settles upon agreements. And so, every department can benefit from CLM.

While Legal’s top concern may be the age-old dance of speed vs. detail immersion for risk avoidance, Sales frequently fears contract holdups will hold up further revenue potential. Procurement, meanwhile, must juggle stakeholder needs, supplier value, and budgeting and spend. Yet CLM has been found to streamline the contract lifecycle for all parties. In fact, legal departments of billion-dollar companies that employ contract management technology often reduce their average contract cycle time by over 33%, from 30 days to just 20.

If you’re thinking, “Well, my company is nowhere near that size,” scalable CLM solutions may be even more what the legal tech revolution ordered: AI-enabled platforms assist legal departments to increase their productivity by more than 50% – which is analogous to having twice as many lawyers on staff!

The (top and) bottom line

With these CLM myths busted, you have the unique opportunity to lead the evolution of contract management for your business — saving on speed and spend and influencing topline revenue generation, bottom-line cost efficiency, and operational excellence for unprecedented success.

Learn how Onit’s next-generation CLM solutions and AI-powered innovations meet you where you work with end-to-end automation of the contract management process to cultivate partnerships, elevate efficiency, and ignite revenue growth for enterprise-wide success. 

Using Data-Driven Solutions to Empower DEI in Legal: A Conversation

Recently, Morae’s Managing Director Bret Baccus and Onit’s Senior VP of Strategy and Growth Brad Rogers sat down for a wide-ranging discussion (view the full webinar here). As part of the conversation, they spoke about DEI (Diversity, Equity, and Inclusion) efforts in the legal industry and how data-driven tools can help these efforts. Hear their thoughts on this issue in this edited excerpt.

DEI and Legal

BRAD: On the idea of DEI and the importance of its strategic alignment to the legal department and the company as a whole: How have you seen this strategy play out? How have you seen DEI, as a priority, be driven by legal departments?

BRET: I think DEI has always been an important initiative for a legal department, and that legal — as a whole — has been a key driver within corporations around DEI. I think something shifted in the vernacular in the dialogue around DEI after the George Floyd situation. That focus and resurgence in DEI efforts remains significant in all departments, with an even bigger shift in law firms around it.Best practices and opportunities

BRAD: What are the best practices and opportunities for others to leverage data to have an impact on DEI efforts?

BRET: Several things come to mind regarding data collection to drive DEI efforts, even beyond vendor management. First, are you collecting important data from your law firms? There are different applications to do it; having it and using it with your ELM is critical, but there are different third-party applications on the market to consider. Those can aggregate that data so it can get reported to you based on matters and your law firms without exposing some of the more confidential information to individuals working on cases.

The other thing more departments are putting into place now is Mansfield Tracking. This covers your internal processes — what are you doing with candidate tracking overall? What are you doing internally with candidate tracking, and are you looking at appropriately diverse candidates and profiles as you go through the interview process? Some clients of Onit’s use the IT application to help set up and manage the Mansfield process for organizations; that’s just an area where Onit’s application works very well with DEI.

Making an immediate impact

BRAD: An observation: there are certainly law firms out there challenged with the diversity issue and are certainly aware of it. I believe their heart is in the right place, and they’re taking concrete things to have an impact — but that impact is slow. The numbers don’t change much, year-over-year. That’s just kind of the reality of the situation; you’re looking at the numbers, and that’s not very fast-moving.

However, if you look at the teams you source at the matter level, that your law firm partner is sourcing for you and your lawyers, you can use that data to look at the team and make some immediate steps towards choosing diverse options. That’s an immediate impact.

BRET: I couldn’t agree with you more. I mentioned that a variety of applications out there have a great tracking option to deliver that insight. One of my favorites, for example, is the SimpleLegal product from the Onit family; it has a fantastic DEI interface that makes it so easy to do what you were talking about with managing and examining various law firms.

This sort of data-driven look allows you to get a fundamental understanding of what’s happening with diversity efforts on a matter-by-matter basis at different law firms. I head up our organization’s DEI council, and when you start looking, you begin to understand and know what firms are committed to these efforts. Reed Smith, for example, is one law firm at the forefront of DEI efforts, trying to shift what they’re doing and how they’re impacting communities.

A lot of organizations and firms are looking at the DEI topic, but — as you said — the meter is moving slowly. It’s very much a long-term effort, but the good news is that we’re seeing more and more organizations start to make a real commitment to this work.

Click here to view the entire conversation between Bret and Brad.

4 Benefits of Modern Legal Spend Management Software

In today’s economic climate, companies are increasingly focused on optimizing both internal and external resources; Legal is no exception. From simple spend visibility to cost control and efficiency, modern legal spend management solutions are helping forward-thinking General Counsels make more strategic, data-driven decisions about how they invest their outside counsel spend.

But what benefits can you expect from your legal spend management system? Let’s break them down here:

1. Better Strategic Decisions Driven By Data

When it comes to managing your outside counsel spend, everything (and we mean everything) starts with your data.

Legal billing — from getting rate visibility to discount clarity — is complicated. For example, your rate card and the effective rates you actually pay may be very different. Understanding that (and many other aspects of your bills) is critical to effective budgeting, forecasting, and strong outside counsel vendor management.

Knowing your numbers like the back of your hand won’t only help with budgeting or operational efficiency. Data will also help you make better, faster decisions. For example, which firm in a panel is most efficient for certain matter types? Are you overpaying because of inappropriate staffing decisions (e.g., partners executing associate level tasks or consistent meeting overstaffing)?

Fast access to trustworthy data that can be sliced and diced to support your business’ specific needs and your specific questions will not only save you and your team time and money, but it will also give you the fuel you need to make truly informed decisions fast.

2. Clear “Should Cost” Understanding

What should that big matter you have coming up actually cost? It’s a question GCs and finance departments ask themselves all the time, with little success. RFPs are often wildly off when it comes to predicting costs. It’s common for a matter to cost 150-200% of the firm’s original bid. So, what’s the best way to anticipate what a big upcoming matter will cost?

True, market-driven benchmarking is the only way to not only anticipate more accurate costs for upcoming matters, but also to obtain the most competitive rates or AFAs.

However, benchmarking can be tricky. Make sure your benchmarking solution considers practice area, matter type, and tier of firm. For example, you can’t compare complex real estate litigation with standard insurance claims litigation. You also can’t compare insurance claims litigation costs for one cause of loss with another, or from one jurisdiction to another. So, make sure your benchmarks allow you to get granular; anything less can leave you holding the bag on a very big and unexpected bill!

3. Better Governance

Managing your outside counsel firms can be challenging. Just enforcing guidelines accountability is not only time consuming but can also be like finding a needle in an intentionally large haystack. Even getting visibility on their staffing practices can be tough.

Modern legal spend management software can remove the headaches of guidelines compliance and provide much-needed visibility on staffing and billing practices for both you and your firms. Some solutions provide easy-to-use firm report cards that show trends over time on everything — average hours per matter, timekeeper breakdowns, rates, and more. When shared with your firms, report cards provide a fantastic basis for effective management; many forward-thinking GCs use them to drive quarterly or biannual reviews.

4. Clean, Structured, Usable Data

Data can provide a window into performance, highlighting meaningful opportunities for improvement. Most successful businesses have leveraged data for years to inform strategic decisions as well as operational efficiency – but not so much in legal departments.

Legal billing data is a necessity to understand all aspects of success. However, historically, legal billing data has been a mess (to put it mildly). With no standard taxonomy (way of organizing data), copious human error, and unique domain challenges led to a web of tangled data that in most cases just didn’t line up. With no apples-to-apples comparison possible, data often led to misleading takeaways and potentially poor decisions.

But, never fear. Advanced legal billing software can help you make sense of your data. By leveraging new technologies like machine learning and AI, cutting edge legal billing solutions can not only structure the data you have but also correct errors and enhance the data to allow for deeper insights.

Get in touch with our team of legal billing and data experts to find out how Onit can transform your legal department.

6 Ways Your Contract Portfolio May Be Losing Value

Is your organization making the most of your contract portfolio? Learn how to take control and up-level your portfolio’s value with solutions that can reduce revenue leakage, provide more meaningful oversight, and unlock tremendous material impact — all while helping your department connect more deeply across the enterprise.

If a company is a house of business, then contracts are its foundation — so much so that many industries often have 90% or more of their annual revenue locked into contracts, according to McKinsey & Company.

On the flip side, a lack of efficient contract management can lead to diminished visibility, inconsistent workflows, damaged vendor and supplier relationships, and an erosion of value to your contract portfolio at an average of 9% — and as much as 15% — revenue loss each year.

Here are six ways your contract portfolio may be losing value and how you turn that around today:

1. Lack of pricing tier awareness.

Contracts determine the financial flow of an organization, with each one carrying its own set of terms and risks. There is term-based pricing, release orders that may delay the purchase, and evergreen contracts that could contain and express entirely different obligations — as well as any agreement your company, well, agrees to. However, when the buy side often proffers a “take as long as you wish” philosophy while the sell side supports cash-in-hand as fast as possible, making certain to keep clear note of more flexible (even unfavorable) tiers can empower your department to avoid revenue leakage.

2. Missing deadlines and renewals.

For many contracts, there is a certain sequence that can lead to penalties if not followed. These can be financial in nature such as fees, fines, and compensatory damages, but they may also include long-term ramifications, like damaged reputation or even vendor or client loss. Establishing customer expectations and clarifying consistent protocols like project timelines, production schedules, and delivery dates can help your department stay on top of important milestones and eliminate lost time and missed revenue opportunities.

3. Not holding vendors to terms.

Procurement contracts cement the partnership between buyers and suppliers. What vendors does our company use? What rates were negotiated? It’s all black-and-white in the contract. But if a company is lax about delivering what was agreed upon, all negotiations can be invalid. Don’t let a lack of visibility into spend performance get away from your business, as diligent enforcement of negotiated supplier terms is a primary source of revenue.

4. Playing “ostrich” with the risks.

Contracts are, by nature, conduits of risk mitigation — so even the simplest one can lay an organization bare to liability if not handled properly. Especially in a tumultuous macroeconomic market laden with pandemic supply chain issues and geopolitical conflict, it is crucial to maintain current regulatory knowledge, know how to adapt quickly to new financial guidelines, and be aware of which contracts in your portfolio have clauses built in to address risk. The ability to not bury your head in the sand and quickly pivot to examine contracts for risk compliance will speed time to future revenue.

5. A sense of disorganization.

One reason a contract portfolio may lose value is the simple chaos of our busy business lives. A study published in the Journal of Contract Management revealed that seven in 10 companies find it challenging to find vital documents, despite contracts being a critical business tool and source of value. The need to search for contracts is a thief of time better spent on higher-value tasks, such as analyzing data insights or becoming an advocate for meaningful diversity and inclusivity. Launching, migrating, and archiving a secure, central, and digital document repository with a keyword search tool will promote better transparency across functions and contribute to faster revenue recognition.

6. Reluctance to add automation and AI to the mix.

Manual contract management programs that involve spreadsheet-based processes are not only time prohibitive and labor-intensive — often usurping at least half of most legal professionals’ workdays — but also devoid of the insight that advances true efficiency. However, contract lifecycle management (CLM) solutions powered by artificial intelligence (AI) take visibility and efficiency to the next level by automating manual workflows and alerting teams to necessary updates and improvements. As a result, the most innovative can redline contracts in under two minutes, applying your company’s playbook and accelerating contract review by up to 70%.

A crossroad of opportunity and growth

The creation and execution of contracts comprise accountability, obligation, and trust. Visibility is also essential for discovering and assessing the risk that could disrupt business. Examining your contract portfolio regularly will help your department retain control, reduce rogue spending, and embrace collaboration across the enterprise. With this new era of CLM, innovation is at your fingertips to execute contracts more effectively and efficiently. This way, your team can focus on what matters most: unlocking the value of your existing contract portfolio, optimizing strategic and meaningful new partnerships, and skyrocketing your department’s revenue generation and operational excellence.

Learn how Onit’s next-generation CLM solutions and AI-powered innovations meet you where you work with end-to-end automation of the contract management process to cultivate partnerships, elevate efficiency, and ignite revenue growth for enterprise-wide success.

How Legal Ops Can Bring Value to an Organization 

Recently, Morae’s Managing Director Bret Baccus and Onit’s Senior VP of Strategy and Growth Brad Rogers sat down for a wide-ranging discussion (view the full conversation here). As part of the conversation, they discussed the best ways legal ops can start to bring value to the overall organization. Hear their thoughts on this issue in this edited excerpt.

Getting started

BRAD: Bret, we’re talking to many legal departments with various sizes, levels of experience, and types of clients. Many folks want to get started on the legal ops journey to help bring value to the organization. What is a good place to begin?

BRET: At Morae, we work with a wide range of clients — from experienced Fortune 50 companies to small departments at the beginning of the maturity model. When we think about where to start, one essential element is to ensure you have a legal operations lead who can help guide the organization through this journey. When we think about the maturity model, there are a ton of other things to consider — but making sure you have that strong legal ops support and lead is critical for getting started.

BRAD: What are some practical pointers for legal ops leaders new to the role? Perhaps they were a lawyer, paralegal, or change agent somewhere else in the company. How can they deliver this change or provide the future of law to the department?

BRET: Being that change agent is critical. Bringing in change management principles, no matter your role, is a great idea. For example, try working groups for different areas you need to address and tackle problems that way versus the traditional hierarchical approach to problem-solving. Effective change management automatically positions you as a change leader. If you are leading an initiative and putting together teams to successfully deliver on these initiatives, that will be a driver of positive change throughout the organization.

Delivering savings

BRAD: Determining where to start depends on what lever you are trying to move. One of those levers could be delivering savings. There are a couple of places with existing waste where you would not get a ton of resistance to implementing change. For example: what does our outside counsel spend look like now? If you can quantify in your prior spend that there are rules that are not being followed thanks to a lack of awareness or education, that’s easy money. Could that fund a successful transformation journey? It could add substantial savings on outside counsel and outside counsel spend management.

BRET: Outside counsel spend management is an entire, beneficial journey you can go on. You can even check if your outside counsel guidelines are up to date with industry best practices; for example, maybe you don’t pay for legal research invoices, but do you also not pay for legal research time? Have you updated not to include electronic transmissions? Those could lead to some savings.

However, the real savings around outside counsel time comes from examining the strategic alignment of work that comes in, along with the risk and complexity of the work that is coming in and putting in a program that aligns that spend to the type of firm needed. That’s one transformational aspect; instead of going to your default Am Law 50 or Am Law 100 firms, is there an opportunity to look at regional or boutique firms that provide the same quality of service when the risk is not the same?

In transforming the department as a new legal ops person, you can implement processes not as far along on the maturity model. Perhaps you have only annualized budgets in place for the legal department, and you can peel that onion back in legal ops and put it in place in conjunction with your ELM system budgeting based on matter spend thresholds, breaking that down by timekeeper level and other things, and putting in place review levels of the matters. With that alone, we’ve seen savings between 2% to 5% just by implementing standardized budgeting at a more granular level within the department.

Utilizing data to gain insights

BRAD: If you’re a legal ops leader with a new mandate or an opportunity to drive savings in their legal organization in the legal department, one way to start is “inventing data,” I’ll call it. If you can’t go into a system and get data one way, try surveying your lawyers and asking how they allocate their time towards different areas of legal specialties. You can take those fractional amounts of time they spend on specific tasks, get a data set, and look for insights.

Are there areas of practice we could do something different with more modern methods that could free up lawyers to do additional work, lower our costs, or deliver even more sophisticated law through engaging an outside partner?

BRET: I couldn’t agree more. It’s a great place to start. Over the last couple of years, the trend has been more insourcing of specialized work; because more departments have more of that spend data, they’re able to look and get insights. Data privacy is a good example. How much are we spending on data privacy in a given year? How many different firms or locations do we have that spread across? That’s just one example. Over the last three or so years, more insourcing of specialty work has been occurring by utilizing departments’ spend data.

BRAD: Have you seen opportunities where someone could get started on understanding the flow in the front door and how they might take that data and do something with it that is impactful?

BRET: Absolutely. So, we are considering what I call legal service request intake and how we manage and think about that. The answer is yes. This is an area where more departments are beginning to look at how they intake work into the department — what does the volume look like, and how do they intake it? You can start that process. As a new legal ops person, you can begin by determining whether you’re tracking your internal matters.

Before you go to a legal service request, are you utilizing your matter management system to track matters used for external work and all the legal department work? Are you examining the service or value provided to the department not just in terms of contracts and commercials but the corporate support and potentially IP support, everything the department’s doing for the business? That’s where I would start first: are you currently tracking the system or the data? Then I’m excited to talk about how we can bring value to the department and the business regarding where that intake begins.

Click here to view the entire conversation between Bret and Brad.

Leveraging AI-Enabled Dashboards and System Integrations to Simplify Contract Management

Contracts are crucial to the success of any organization — but guiding them from initiation and creation through execution can feel like an endless uphill battle. Fortunately, there are state-of-the-art solutions that can reduce time spent on contracts, automate processes, and decrease manual work so your department can focus more on what matters most.

Throughout the course of history, contracts have defined history. From the Declaration of Independence to the Paris Agreement, contracts have developed nations, delivered freedom, and established peace. Contracts are no exception when it comes to business, whether it’s merging corporate giants like Disney and Marvel or creating legally binding documents for your enterprise.

In fact, nearly half (43%) of legal departments globally handle up to 1,000 contracts every year — a towering number that catapults even higher in the United Kingdom, where one in four (25%) legal professionals processes more than 2,000 contracts annually, according to the 2022 Enterprise Legal Reputation (ELR) Report. And with two in five (40%) respondents spending four to five hours each day poring over them, nearly half of every work week, quarter, and fiscal year is spent on contract review.

Moreover, slowly executed contracts adversely impact business, negatively affecting everything from deal closure and revenue generation (44%) to mergers and acquisitions (23%). Further, during what tends to be a labor-intensive and non-cost-effective process for Legal, other functions — such as Sales and Procurement — may be left wondering what stage their contracts are in, what the next steps are, and when they can expect to move forward.

However, contracting doesn’t have to feel overwhelming and seemingly infinite. Implementing an end-to-end contract lifecycle management (CLM) solution that meets you where you work can empower your business teams by automating the contract lifecycle, elevating collaboration, efficiency, and productivity across your entire enterprise — and enhancing partnerships with internal clients, customers, and vendors, too.

MAKE YOUR WORK WORK FOR YOU

Most organizations have repositories of contracts, but many do not have a structured process for storing and extracting relevant data for analysis. This can make drafting and executing contracts and the commercial policies and regulatory changes that contracts oversee arduous. Enter artificial intelligence (AI), which can enhance your data and allow for actionable decision-making.

An AI-enabled dashboard can unlock the data in contracts to influence faster business results by providing deeper visibility and the insight to assess varying levels of risk within a contract portfolio. With the dashboard’s ability to automatically calculate a risk score and present that information based on developed playbooks, Legal can clarify its contracts and review them more expeditiously. Further, sales and procurement professionals can leverage AI to report on cycle times and portfolio value trends, determine additional sourcing and profit optimization areas, and negotiate price breaks.

Introducing a clause library allows for even higher-level oversight and greater data-driven efficiencies. A library of specifically tailored, up-to-date contract generation templates with a central clause bank that captures new clauses regarding terms, details, and technical “legalese” eliminates the need to review contracts line by line. This ensures consistency, identifies issues often missed (even by professionals) to mitigate risk, and automates the process so Legal doesn’t have to spend time customizing contracts for typical agreements – and has been proven to increase productivity by as much as 50%.

MAKE YOUR WORK FLOW

Another way to simplify the contract management process is by pairing a robust contract management solution with a cutting-edge cloud-based system. All too often, when contracts are negotiated, significant details — such as fees and obligations — can get lost post-signature. For example, Procurement generally pays invoices when they come in; thus, they may not have kept negotiated terms top of mind. So how can they comply with supplier pricing and give more visibility into post-execution workflows?

Integrating systems can combine the benefits of both platforms, creating a streamlined contract workflow process that flows final contracts and data for ongoing management while improving transparency, amplifying efficiency, and enforcing compliance by reporting on commercial terms in a structured form. In turn, this can contribute to speeding sales cycles and time to revenue up to 24%.

MAKE YOUR WORK CONNECT

There is no denying that the contract process has become exponentially complex. Still, managing it doesn’t have to be.

What’s more, contracting has the capability to connect Legal more closely to the enterprise. Every department creates and manages contracts. Every department hires people, negotiates with clients, and makes agreements that ultimately lead to contracts. By taking control of the contract management process, your business will phase out data silos, remedy contractual issues, and embolden relationships between internal functions, while accelerating cost and operational efficiency as well as material impact. By tracking dashboard insights and utilizing AI-powered playbooks to identify key terms and clauses, Legal has the opportunity to become more strategic, visible, and efficient, giving Sales and Procurement greater transparency and agility – all while saving up to 9% in overall legal spend each year.

The practice of law is unequivocally an art. Technology has become an essential tool for contracts and a catalyst for growth, competition, and differentiation. CLM solutions augmented by AI-enabled dashboards and coupled with system integrations are a merging of art and science that represents a revolutionary new age of collaboration, innovation, and evolution today — as well as the promise of impactive business success for future tomorrows.

 Tired of Slow, Manual Contract Reviews?

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