Enterprise legal management software turboboosts legal operations and brings new levels of operational efficiency to corporate legal departments. A comprehensive solution that combines e-billing, matter management and legal service request intake into a single, streamlined platform provides a game-changing way to analyze legal spend, minimize company risk and drive process efficiency.
All these benefits are only possible, though, if you find the enterprise legal management software (ELM) that can support your corporate legal department and its unique needs. Finding ELM software that meets the following criteria will put you on the path to success.
- Future-Proof Functionality: You don’t want your enterprise legal management software to run on a platform with limited capabilities. Look for an ELM that runs on its own business process automation and business intelligence platforms that can accommodate the department’s future technology needs for AI, contract lifecycle management and legal holds. The workflow integration between products will be native and much more robust this way, compared to multiple systems on different, poorly integrated platforms.
- Good User Experience: You want your ELM solution to be easy to use, with a modern interface and experience that gets users up and going quickly. You also want it to be something people enjoy using. Look into your product or vendor’s Net Promoter Score (NPS) – a rating of how likely customers are to recommend a company, product or service on a scale of 0 to 10. The higher the NPS, the better.
- Enhanced collaboration: Prioritize no-code platforms for your enterprise legal management software, as they allow you to build whatever apps you need for your corporate legal department – even if you have little or no technical expertise. For example, the Onit Nation (our customers, partners, business analysts and developers who use Onit platforms) has developed more than 5,500 Apps. These Apps do everything from automating government regulation reporting to managing trade association approval to streamlining the trademark renewal process and beyond.
- Flat Pricing: Speaking of collaboration, consider the pricing structure for ELM solutions. You want to avoid ELM solutions that are priced based on how many people use the software. Per-user pricing limits how you can use your solution, forcing the choice between cost and collaboration. When that choice is no longer needed, you can work across business units, automate requests and increase transparency and trust.
- System of Engagement: Traditional ELM vendors take a data collection-minded approach to managing matters and legal operations. Their technology platforms act as a system of record but are rarely used by lawyers and legal operations managers to deliver any real strategic value. Look for a vendor that offers an ELM system of engagement. This process-driven solution integrates workflow and collaboration and allows you to define the legal business processes that are critical to your organization.
- Partner Implementation Network: While your vendor is key to a smooth implementation, so is their partner network. Your ELM provider should have an experienced and professional partner implementation network made up of strategic alliances that will ensure success across your entire enterprise.
Interested in learning more about enterprise legal management software, platforms and optimizing technologies? Check out our guide to platforms or our breakdown on driving efficiency in a post-pandemic environment.