Category: Business Process Management

How Legal Hold Products Help Your Company Preserve Electronically Stored Information

Posted on December 16, 2021 by - Business Process Management, Digital Transformation

At a time when the amount of worldwide electronic data approaches hundreds and hundreds of zettabytes, preserving data represents a sizeable challenge for many companies. Many turn to legal hold products to accomplish this.

Companies have a duty to demonstrate that they have exercised the proper care to preserve and collect digital evidence and ensure that the entire organization is not at risk. This duty arises at the point in time when litigation is reasonably anticipated, whether the organization is the initiator or the target of litigation.

Federal Rules of Civil Procedure 37(e) states that when “electronically stored information that should have been preserved in the anticipation or conduct of litigation is lost because a party failed to take reasonable steps to preserve it, and it cannot be restored or replaced through additional discovery,” the court may take certain actions. The actions may include sanctions or fines totaling millions of dollars for companies who fail to act.

A legal hold, or litigation hold, is a notification to a company or individuals that material or data regarding an active or anticipated legal proceeding shouldn’t be destroyed. However, it doesn’t guarantee that the material will be preserved. Actual preservation is the responsibility of the notified organization’s leadership and employees involved. Legal hold products can help alleviate the worry and help you sleep well knowing that all bases are covered.

Old Software, More Challenges

Using software that does not simplify the legal hold process is counterproductive and, unfortunately, more common than one may think. Some companies rely on outdated legal hold software or using software that isn’t even designed to handle legal holds. For example, consider programs such as Outlook and Excel. They’re valuable tools used daily in companies worldwide. But using them to manage legal holds would result in a highly manual process that is difficult to track and probably does not meet the necessary level of ESI preservation.

How a Legal Hold Product Preserves ESI

Keeping employees trained and aware of their responsibility in protecting and preserving data is a must. However, legal hold software should be an integral part of the equation. It lets you quickly issue legal hold notifications and manage custodian acknowledgments. Well-chosen legal hold software will also help you:

  • Easily track the status of legal holds to know where they stand
  • Collect and store custodian acknowledgments and questions
  • Send automated notifications and reminders to help track compliance
  • Preserve notices and custodian data in a secure location
  • Gain a complete audit trail of all legal hold activity

When the legal hold product is built on a business process automation platform, workflows can be easily configured and tasks automatically assigned to the appropriate in-house team members.

More Information on Legal Holds and Legal Hold Products

Companies must have a well-documented process for executing legal holds and exercising proper care to preserve and collect ESI. The financial and legal risks of doing anything less are vast and would likely fuel damaging repercussions across the entire organization.

If you want to learn more about legal holds and legal hold products, here are three resources.

You can also reach out to us to learn more about our legal hold software.

The Latest in Corporate Legal News, Including Legal Business Solutions, Gift Buying and More (December 2021 Edition)

Posted on December 9, 2021 by - Business Process Management

Welcome to the December digest of leading news and resources for in-house counsel and legal operations professionals. In this edition, you’ll read about what’s creating change in the business of law, building a scalable and future-proof contracting process, technology trends for outside counsel, the history of ELM and where to find gifts for the lawyers in your life.

1.    The Four Primary Drivers of Change in the Modern Business of Law

The legal industry has seen significant changes in recent years. Legal professionals are starting to think differently about the business of law, focusing on new models for driving value, efficiency and effectiveness. Change is happening faster than ever and on far more sophisticated levels for corporate legal departments and legal operations. In this article, Brad Rogers, who has more than 25 years of experience in operations excellence, discusses what’s fueling changes in the business of law and how that influences transformation.

Source: Corporate Counsel

2.    How to Future-Proof Surges in Contract Activity with Legal Business Solutions

Creating a contract system that handles legal work is challenging, as the ebbs and flows of legal work can be highly unpredictable. Inevitably, you’ll face periods where you see sudden surges of contract activity, whether due to regulatory changes, significant deals or something else. Are you prepared to handle the waves of work when they arise? Experts from VMware and the World Commerce and Contracting organization discuss how companies can best prepare for sudden workload surges.

Source: Onit Resource Library

3.    The Technologies Your Law Firms Are Prioritizing, According to New Research From the International Legal Technology Association (ILTA)

When it comes to legal business solutions, what technologies are law firms prioritizing? ILTA has released its 2021 Technology Survey, which features the responses of nearly 500 lawyers. It points out some of the overall trends, such as the move to simplify the legal desktop, accelerated digitization due to the work from home model and increased automation of areas like matter intake, conflicts and approval workflows.

Source: ILTA 2021 Technology Survey

4.    The History of the Enterprise Legal Management System

Did you know that a WANG VS word processing system kicked off the prototype for what is today’s enterprise legal management system (ELM)? ELM has evolved significantly since its first iteration more than 40 years ago, replacing paper-based systems with little oversight with sophisticated solutions that analyze legal spend, minimize risk and drive process efficiency. And this, in turn, helps corporate legal departments better support their businesses. This blog post breaks down the history of ELM and shares how some of the most innovative companies in the world are using it.

Source: Onit blog

5.    Holiday Shopping for a Lawyer? Here’s What the ABA Suggests for Gifts.

Holiday parties are in full swing now, meaning it’s time to consider what to get for the lawyers in your life (and yourself!). The ABA Journal has spared us some Google searches by compiling this list of gift ideas. Justice-themed socks? Don’t mind if I do.

Source: ABA Journal

Happy holidays! And remember, if you want to learn more about our legal business solutions, including enterprise legal management, contract lifecycle management, AI and more, schedule a demo today or email [email protected].

The History of the Enterprise Legal Management System and How Today’s Innovators Use It

Posted on December 1, 2021 by - Business Process Management, Enterprise Legal Management

The enterprise legal management system (ELM) has evolved significantly since its first iteration more than 40 years ago. Before ELM solutions, paper ruled every aspect of legal operations, overrunning critical processes like matter intake and bill submissions. Processes that powered critical legal operations workflows lacked visibility and efficiency.

Now, ELM systems digitize and automate legal operations, analyze legal spend, minimize company risk and drive process efficiency – all while helping corporate legal departments better support their businesses.

How did ELM software become critical to today’s corporate legal departments? And how are innovative GCs, in-house counsel and legal operations professionals using it today? Read on to find out.

The Enterprise Legal Management System – Introducing Matter Management

Enterprise legal management solutions trace back to 1978. Equitable Life’s legal department saw the potential for their new WANG VS word processing system to do more. They determined that it could be used to manage the details of each legal matter, outside counsel and many other things that the company needed to monitor for day-to-day legal operations.

Equitable developed a matter management system that ultimately became a product called Corporate LawPack. Over the next two decades, Corporate LawPack was ported to a variety of hardware and software platforms. This led to its eventual adoption by the legal departments of many Fortune 100 companies, government agencies and financial institutions.

During the 1980s and 1990s, matter management was broadly adopted and refined to facilitate the administration of corporate legal practices. These solutions provided a matter database and served as reporting tools but had little effect on overall efficiency. They required manual entry for a large amount of data to create meaningful value, which meant the systems were operated by support staff and not widely used by lawyers.

The Rise of Legal Spend Management

In the mid-1990s to the early 2000s, legal spend management – the companion to matter management and an essential component of an enterprise legal management system – made its debut. The DuPont Legal Model (1992) drove its development. DuPont partnered with outside counsel to manage the data provided on legal invoices, theorizing that it would lead to significant operational efficiencies and reduce legal spend. This led to the Uniform Task Based Management System (UTBMS) initiative and spawned the new class of spend management software.

Legal spend management systems gave clients visibility into the details of what law firms were billing and it became the primary means of exercising more control over how matters were managed by outside counsel. This transparency began a shift in the way legal business is conducted that continues today, with clients having more opportunities to require alternative fee arrangements, enforce billing guidelines and reduce costs.

The Modern Enterprise Legal Management System

Today, technologies like the cloud, workflow automation platforms, AI and business intelligence platforms have allowed for greater advances and enabled the execution of visionary thinking.

Corporate legal departments no longer want systems of record – software that merely tracks data added to them. Instead, they want systems of engagement for ELM. These systems move the needle of productivity, streamline and accelerate workflows and provide greater transparency and less risk to the legal department and the enterprise it serves.

Even more importantly, these legal leaders – both for operations and the practice of law – want to address larger challenges, ones that might be felt across the enterprise. Adopting a no-code platform approach for all solutions means legal departments can solve any needs, including enterprise legal management, NDA creation and distribution, legal holds and legal service requests. The no-code platform also makes it incredibly easy to create solutions that solve intradepartmental and cross-departmental needs. For example, this catalog shows how corporate legal departments have built their own Apps and solutions to work with HR, IT, compliance, marketing and more.

Innovative Use of ELM Solutions

How are innovative legal leaders using enterprise legal management solutions?

BT’s innovative approach, which combined matter management, legal spend management and a business process automation platform, won the 2021 Legal Innovation Awards in the category of “Future of Legal Services Innovation – In-House Legal Operations.” According to the awards program, “BT’s new platform, ‘My Legal,’ allowed the legal team to overhaul how it managed external spend, as well as several other process improvements. Judges agreed that this winner stood out, not only due to the speed of their roll-out of the platform, but by taking an existing process and migrating it into a streamlined, efficient platform.” You can hear David Griffin, Head of Legal Technology and Change at BT, talk about the company’s award-winning transformation in this Onit podcast.

Christine DiDomizio, Legal Operations Lead at Jaguar Land Rover North America, shared the company’s story about implementing an enterprise legal management solution, digitizing processes and how collaboration changed after ELM. As a bonus, the solution also prepared them for the onset of the COVID crisis by providing a seamless transition from in-office to virtual work.

In this blog post, legal technology experts discuss four exciting ways in-house professionals are leveraging enterprise legal management, including workload management, diversity and inclusion, proving value and enterprise-wide operations.

You can find more ELM innovation and digital transformation stories in this Quick Start Guide: Advice on Legal Digital Transformation from the Leaders Who Created It.

How Digital Transformation and a Contract System Future-Proof Surges in Contract Activity   

Posted on November 23, 2021 by - Business Process Management, Company News and Events

Creating a contract system that handles legal work is challenging, as the ebbs and flows of legal work can be highly unpredictable. Inevitably, you’ll face periods where you see sudden surges of contract activity, whether due to regulatory changes, significant deals or something else. Are you prepared to handle the waves of work when they arise?

Four experts gathered to discuss just this challenge recently during a World Commerce and Contracting event. They included Marcelo Peviani, Senior Director of Global Legal Services at VMware, Jean Yang, Vice President of the Onit AI Center of Excellence and Matt DenOuden, Senior Vice President of Global Sales at Onit. Together, they discussed how companies can best prepare for sudden workload surges by planning ahead and implementing a contract system and technologies.

Starting at Base Camp for Your Digital Transformation

When it comes to digital transformation and preparing for work surges, the panel likened the journey to climbing a mountain. You can think of your preparation stage as the base camp for your climb, while a full technology implementation is the summit.

They advised legal professionals to start by building a technology roadmap that considers the value you want the corporate legal department to deliver to the business and where you want to be in a year or two. Regardless of whether or not you have a specific current need or if you see yourself implementing a contract lifecycle management software in the future, it’s critical to start the conversation today.

Too many companies try to implement legal contract AI and other technologies as a reaction to events that happen. Unfortunately, though, this is rarely successful. Implementation takes time and digital transformation doesn’t happen overnight. You need time for experimentation and getting your champions on board before you can roll your contract system out across the enterprise. Even if you’re not looking to roll out right away, you want to start setting the posture for an easy transition to automation as soon as possible and start engaging your stakeholders now.

The base camp for your digital journey is where your climb is organized. Your team members should all meet and you should start building a culture of success. When you’re implementing digital transformation from scratch, you need to start by standardizing processes and technology across all your players. Determine your goals and the pain points you want to relieve, and then map out the roles that will be responsible for or involved in getting your company there.

Future-Proofing Surges with a Contract System

In terms of addressing future contract surges, you should consider the types of contracts that are integral to your business and the contract system infrastructure, processes and resources that support and drive that kind of contractual work. Legal departments are increasingly playing a pivotal role in company governance and setting standards for the transactions the company engages in. The planning stage for your digital transformation is your opportunity to translate those standards into playbooks and actual processes that will be implemented across the organization.

Once you know your goals, you can choose the contract system and technologies that will help you meet them. These solutions will play a key role in delivering contract and other legal services to the business, either via self-service or with document automation tools. It’s essential to build that into the company mindset at the outset.

Scale the Peak with Steady Progress

Much like climbing a mountain, digital transformation involves steady progress. You should constantly be evaluating whether what you’re doing is working, if you should continue with your current solutions or if you should recalibrate your contract system to achieve different results. Any technology rollout should involve a process of experimentation. Your first try won’t be perfect, but it’ll set you on the road to creating a better contract system.

That’s why the first implementation is always the hardest. Once you’ve created a culture that’s open to digital change, you can start finding more opportunities to drive value for the business. You’ll also be in a better position to know how to weather the storms on your way up the mountain.

For more valuable insights for handling contract surges and contract systems, as well as making digital transformation a success (including examples from VMware’s own transformation journey), you can listen to the entire webinar here.

If you’d like to learn about how Onit can help your company’s digital transformation, schedule a demonstration of our contract lifecycle management or enterprise legal management today.

New Podcast: Hear Onit and BusyLamp Leaders Discuss ELM Software for European Corporate Legal Departments

Posted on November 16, 2021 by - Business Process Management, Company News and Events

In late September, Onit proudly announced the acquisition of BusyLamp, a premier provider of ELM software – including legal spend management and matter management – for European corporate legal departments. The combined forces of Onit, BusyLamp and Onit’s subsidiaries SimpleLegal and Bodhala create one of the world’s largest enterprise legal management providers, with over 600 implementations completed worldwide.

We sat down with Eric Elfman, co-founder and CEO of Onit, and Dr. Michael Tal and Dr. Manuel Meder, CEOs and co-founders of BusyLamp, to discuss the acquisition and how it will benefit the corporate legal community.

The Most Complete ELM Software Offering On The Market

As they say in the podcast, Onit and BusyLamp were a match made in heaven.

The addition of Frankfurt, Germany-based BusyLamp to the Onit family of companies creates one of the most complete enterprise legal management offerings on the market. It adds to Onit’s existing global presence by bringing on board some of the brightest minds in legal operations and technology who understand European customers’ unique needs.

BusyLamp, co-founded by Michael, Manuel and CTO Konstantin Tadrowski, is designed to handle the most critical considerations for European companies, including VAT, the General Data Protection Regulation (GDPR), regional tax policies and more. It serves many of Europe’s largest enterprises with its top ELM software offerings eBilling.Space, an award-winning legal spend management solution, and Matter.Space, a matter management solution that allows corporate legal professionals to manage all legal matters, service requests, documents and knowledge within one connected system. The company is operating as an independent subsidiary of Onit.

Joining Onit allows BusyLamp to continue its rapid growth and focus on its customers’ success. Onit’s AI expertise and impressive suite of technical solutions will enable BusyLamp to bring even more convenience to its customers. Together, the companies are building a solid roadmap for future success.

Going forward, Onit will continue to sell its highly customizable products worldwide while always looking for strategic ways to grow and improve our offerings.

Onit Acquisitions

The acquisition of BusyLamp marks our fourth acquisition in less than 12 months. In late 2020, we acquired legal AI innovator McCarthyFinch (now the Onit AI Center of Excellence) and launched three AI offerings for contract lifecycle management (ReviewAI, ExtractAI and business intelligence platform Precedent).

Thirty days later, we announced the acquisition of document automation provider AXDRAFT.

On September 1, Onit announced yet another acquisition – this time of legal spend analytics, benchmarking, and market intelligence company Bodhala.

These four acquisitions follow Onit’s first acquisition of modern legal operations software provider SimpleLegal in May 2019.

You can listen to the Onit Podcast featuring Eric, Michael and Manuel, on Apple, Spotify or anywhere you listen to podcasts.

How Artificial Intelligence Will Affect the Practice of Law

Posted on November 11, 2021 by - Business Process Management, Company News and Events

The legal industry has been undergoing a technological revolution in the past decade, and few technologies have been having a more significant impact than artificial intelligence. Lawyers everywhere are curious to know how artificial intelligence will affect the practice of law.

Nick Whitehouse, GM of the Onit AI Center of ExcellenceNick Whitehouse, GM of the Onit AI Center of Excellence, recently sat down with Jared Correia, host of Above the Law’s Non-Eventcast podcast (available on Apple and Spotify), to discuss how AI impacts the legal world. Spoiler alert: it’s not Terminator time just yet.

The conversation started with an icebreaker about the latest Pixar movie, Lightyear, which proved to be an ideal segue into the topic of AI. Pixar is a prime example of how you can find success by using computers to do things differently.

Nick and Jared then discussed lawyers’ current attitudes toward AI and the lack of understanding about what AI truly is. To many, AI is an amorphous concept, made up of technical terms like “algorithms” and “machine learning” that aren’t always easily understood. Nick provides some handy definitions to clarify the terms.

How Artificial Intelligence Will Affect the Practice of Law

AI can have a tremendous amount of value for corporate legal departments and law firms. Consider areas of routine work that involve a lot of data. AI brings efficiency to many traditionally time-consuming tasks, like due diligence, document preparation, eDiscovery, transcription, contract lifecycle management, and billing. With the time saved, lawyers can focus on more complex and meaningful tasks than administrative or manual work.

According to Nick, the reality is that most lawyers are likely already using AI even if they don’t realize it. The emerging technologies will continue to reshape the legal landscape. Technologies like chatbots and robotic process automation are rapidly changing the way lawyers practice law. AI is helping lawyers understand what clients want and assisting with the work that meets those needs. Whether it’s drafting contracts, answering billing queries, automating administrative work or something else, AI is making it an exciting time to be a lawyer. The time to start experimenting and capitalizing on AI is now, so lawyers can gain a competitive advantage going forward.

When you discuss how artificial intelligence will affect the practice of law, it’s helpful to understand what will happen in the near future. What can we expect from AI in the future? As Nick explains, we’ll see AI increasingly used for contract management, matter management and billing. For in-house teams, AI will be applied more often to managing assets. At law firms, it will be harnessed more and more for determining proper fees, billing, data management and back-office productivity.

You can find the entire Non-Eventcast podcast on Apple and Spotify to hear Nick and Jared’s entire discussion of all things legal AI.

To learn more about how artificial intelligence will affect the practice of law, we recommend the following resources.

Contact Onit today for more information about how AI powers contract lifecycle management, enterprise legal management and more offerings for corporate legal.

 

What Are CLM Tools and How Do They Help Sales, Procurement, and Legal?

Posted on November 9, 2021 by - Business Process Management, Contract Lifecycle Management, Digital Transformation

Sales, procurement, and legal departments are increasingly turning to AI, automation, and other technologies to ease the burden of routine tasks, increase efficiencies, and better collaborate with other departments. Contract Lifecycle Management (CLM) tools can be a cornerstone of this technological revolution. 

Why Companies Need Contract Lifecycle Management (CLM) Tools

Contract management challenges vary by department and role. However, many contract stakeholders desire a quick review process and visibility into contract activity.  

Sales departments know that contract delays mean delays in revenue-generating opportunities. They want to avoid “black box syndrome” when sending contracts for legal review; this makes options such as self-service and AI-assisted first pass review especially attractive.  

Procurement must effectively enable spend owners to maximize suppliers’ value and meet their objectives. For example, with contracts, they want to balance the needs of multiple stakeholders, manage contracts centrally, decrease risk, and reconcile spending against the budget. 

Legal has several concerns, including lack of oversight on current contracts, balancing speed and review, and losing revenue when add-ons, upgrades, and renewals are missed. 

Contract attorneys need to be able to consistently and efficiently compare third-party contracts to company contract standards and extract key provisions from large amounts of contracts to manage their company’s risks. They also need to quickly track critical dates and locate contracts in a searchable repository. 

Legal operations professionals face similar but often more practical contract management challenges that speak to their specialization. These challenges include accelerating turnaround time, reducing costs, and providing attorneys with tools to help them manage contracts, internal legal requests, and overall risks. 

What Are CLM Tools?

CLM tools streamline the contracting process from start to finish, bringing benefits to both the pre-signature and post-signature phases of contracting and creating self-service opportunities for stakeholders. As a result, CLM tools can reduce the average sales cycle by 24% and lower the average hours spent on contracts by 20%. 

They use technologies such as AI and automation to accelerate the review process and manage contracts from capture and creation, through negotiations and approvals, to execution and post-execution management. This end-to-end solution improves consistency, saves time, and surfaces critical insights allowing proactive, informed decision-making. For example, automation, AI, and CLM can reduce end-to-end NDA processing time by 70%.  

A typical contract lifecycle process. When handled manually, it can lead to delays, errors, high costs and increased risk.

A typical manual contract lifecycle can lead to delays, errors, high costs, and increased risk. 

How do CLM tools accomplish this? Here are some examples of how they work.

How do CLM tools accomplish this? An ideal CLM tool provides: 

  • A central repository serves as a single source for all contracts and associated documentation, eliminating the need to search for information. 
  • Partner and client self-service, providing an easy-to-use portal to request, submit, or create contracts. You can see an example of one here for NDA automation. 
  • Microsoft Word integration meeting people “where they work” so they can draft, pre-screen, edit, and review in their preferred word processing tool while maintaining a seamless and secure link to CLM. 
  • Conditional contract generation that automatically generates a contract with appropriate clauses based on a robust rules engine and contract metadata. 
  • The ability to securely manage and maintain contract clauses and templates in the cloud from a centralized location. 
  • Automatic version control and easy-to-use check-in, and check-out functionality. 
  • Obligation management allows for controlling and measuring tasks or milestones related to compliance. 
  • Automated risk mitigation identifies clauses and terms that add risk to your agreement to support negotiations and re-negotiations. 
  • Routing and approval automation that can be quickly built, deployed and updated as needed. 
  • Proactive alerts such as notifications or reminders sent by the technology as the contract progresses through its lifecycle. 

What Are CLM Tools Powered by AI?

In addition to the features mentioned above, the most effective CLM tools harness the power of artificial intelligence (AI). This includes a combination of AI techniques such as natural language processing, deep learning and proprietary algorithms that build and release fully-formed AI models. Here’s how AI supercharges contract management:

  • Pretrained AI – A CLM tool should come pre-trained on datasets that allow you to analyze NDAs, master service agreements, purchase agreements, third-party contract reviews, and more straight out of the box. The pre-trained AI will continue to learn to identify and enforce your organization’s unique contracting preferences over time. 
  • First-pass review and redlining – AI handles first-pass review quickly and accurately, analyzing the document, comparing it to the corporate playbook, and providing redlines for suggested changes. For example, if AI finds an indemnity clause or waiver that shouldn’t be in an NDA, it can redline that section. Or, if it doesn’t see a standard clause used in an NDA, the AI can automatically add it. So how do you start this process? It’s as easy as emailing the contract or submitting it through a user-friendly intake form. 
  • Smart checklists – AI goes beyond alerts with configurable checklists to create dynamic lists of concrete, task-based actions generated from your company playbook. 
  • Repapering – AI amends and redlines contract details and critical terms to comply with regulatory changes or M&A activities. 
  • Contract abstraction – AI identifies critical legal clauses, terms, and details in documents for easy analysis and syncing with your CLM. 
  • Audit compliance – CLM and AI automate large-scale legal contract reviews when regulatory changes occur and export relevant details in notes and reports. 
  • Due diligence – Automating batch review contracts for routine legal, due diligence frees up valuable resources. 
  • Legacy contract migration – AI analyzes and extracts legacy contract metadata, including critical dates, terms, and clauses, to assist in importing. 

How to Learn More about CLM Tools

Here are some more resources that answer the question, “What are CLM tools?”

Schedule a demonstration with us today to learn more about how CLM from Onit can benefit your legal department and other departments across your organization.

The Latest in Corporate Legal Department Trends and Resources (November 2021 Edition)

Posted on November 4, 2021 by - Artificial Intelligence, Business Process Management

Welcome to the November digest of the latest in corporate legal department trends and helpful resources. In this edition, you’ll find information on AI’s effect on practicing law, stringent steps to increase law firm diversity, the importance of a business perspective, how to benchmark legal technology investments and the latest in tech spending for UK law firms.

1.    AI vs. Lawyers: How Does AI Affect the Practice of Law?

There’s always the question: Will AI replace lawyers? The answer is no. But it will reduce congestion and manual work resulting from back-office administrative tasks that lawyers face every day.

In the latest episode of the Non-Eventcast podcast, host Jared Correia of Red Cave Consulting speaks with Nick Whitehouse, GM of the Onit AI Center of Excellence. Together, they discuss fundamental components of AI, how it improves processes in the legal world, how it gives lawyers a valuable competitive edge and the future of AI in the next five years.

Source: Non-Eventcast podcast (Apple or Spotify)

2. Corporate Legal Departments Want Diversity, and They’re Using Money to Motivate Outside Counsel

One of the most prevalent legal department trends is diversity – and leaders are turning to the most significant penalty of all to push for compliance. They’re docking law firm fees. This can mean relocating work or reducing fees. It can also mean rewards for successful efforts.

This article from Bloomberg Businessweek discusses how Facebook, HP, Novartis and more have embraced fee-based strategies to motivate racial and gender diversity within outside counsel. Others, such as BT, reward successful diversity efforts with a chance to join their law office advisory panel.

Source: Bloomberg Businessweek + Equality

3.    The Link Between In-House Tech Adoption and Legal Department Business Acumen

The concept of running the legal department like a business surfaced decades ago. It’s still one of the legal department trends zealously endorsed by many GCs, in-house lawyers and legal operations professionals. New opportunities made possible by legal technology mean there are even more opportunities to evolve this discipline.

In-house panelists gathered at the Association of Corporate Counsel’s annual meeting to discuss the skills sets that amplify legal technology ROI. Not surprisingly, they pinpoint the importance of a business perspective. You can read the article here.

Source: Legaltech News

4.    How to Benchmark Legal Technology Investments: One Company’s Journey

Speaking of legal technology ROI, let’s shift to benchmarking. Every legal department’s journey varies depending on priorities. In this on-demand webinar, legal ops executives from a global provider of multi-cloud services for apps discuss their mission to transform and scale legal services to accelerate its growth and simplify the customer experience. They’re joined by an expert from HBR Consulting, who breaks down legal department trends and how data plays a critical role in a successful legal tech transformation journey.

Source: Onit

5.    UK Legal Department Trends Alert: Increased Tech Spending, But Not for All of the UK 100

Here’s good news for corporate legal departments aiming to work more efficiently with their UK law firms. A recent survey, analyzed by Artificial Lawyer in this article, finds that 60% of UK 100 law firms bumped up their tech spending in 2021. Further, more law firms indicated that improving the use of technology is a top priority in the next year, with standardizing and centralizing processes not far behind. The one drawback: The publication notes that “… for a significant slice of the market that sits between 11th and 50th place by revenue, tech spending shrank a little relative to revenue.”

Source: Artificial Lawyer

Bonus Resource: How to Implement Legal Digital Transformation

CLOC recently gathered a panel of experts to discuss one of the most interesting legal department trends happening now: digital transformation. Large and small companies alike have increasingly turned their attention to legal digital transformation to increase efficiency and improve the legal function. However, it can be challenging to know where to start and how to keep yourself on track. These CLOC experts offered valuable advice for implementing legal transformation projects, including the top-five considerations. You can read more about it and hear the recording of the presentation here.

What to Look for in a Legal Operations Management Platform

Posted on October 29, 2021 by - Business Process Management

Legal operations management platforms technologies have been revolutionizing the way corporate legal departments and legal operations have been doing business in recent years. More and more legal professionals are abandoning their stand-alone software and solutions in favor of a platform approach to technology that better allows legal to streamline business processes, implement tailored solutions and collaborate with other departments across the enterprise.

While stand-alone solutions exist to serve a single purpose or handle a discrete task, such as e-billing or document management, platforms are robust environments where you can host all the tools you need to address whatever scenarios arise. The right platform will even allow you to build additional solutions yourself as needed, tailored to the needs of your individual organization.

Not all platforms are created equal, however. If you’re looking to upgrade your technology, there are specific considerations to keep in mind when evaluating a legal operations management platform.

Top Considerations When Choosing a Legal Operations Management Platform

Making the switch to a platform approach is a major step toward a better-operating legal function. To make sure you choose the best possible legal operations management platform, however, you should look for the following features.

  • No-code configuration: Your platform shouldn’t require you to be a coding expert or even overly tech-savvy. No-code platforms bridge the gap between business and technical users, allowing even users with no technical background to simply create new workflows and build necessary solutions.
  • Artificial Intelligence: Not all platforms are powered by AI. Those that are can learn, anticipate, reason and improve – in other words, they can function like lawyers. An AI platform automates and improves processes, allowing users to get more work done faster. Allowing for unlimited users, these platforms are critical to scaling your resources and controlling your spend as your needs change.
  • Enterprise considerations: Your legal operations management platform should be useful beyond legal. You need to be able to create the solutions needed for day-to-day operations across all departments in your organization, and even allow business users to engage in new levels of self-service for routine tasks.
  • Agility and speed: You need a platform that’s capable of adjusting and evolving as your needs change, and can start creating value as soon as possible once you implement those changes. Look for a platform that allows you to quickly build solutions right on the platform and continually release updates when they’re available.
  • Integrations and partnerships: While building your own solutions is important, you also want your platform to be able to seamlessly integrate with the third-party tools you rely on every day for your organization to function. You also want your platform provider to have strategic partnerships with the best talent and resources in the industry to maximize your investment.
  • Business intelligence and analytics: Legal operations professionals today have access to more data than ever before. Your platform should integrate robust business intelligence tools and analytics capabilities that allow you to gain important insights from that data and make more informed business decisions.

Onit’s Platforms

Onit is the only two-platform company in the market, offering legal operations professionals and legal departments the most flexibility to build the workflows and solutions they need. Apptitude is Onit’s business process workflow platform, which empowers organizations to easily create, modify and deploy limitless workflow solutions in a no-code environment. Precedent is an artificial intelligence platform that automates and improves both legal and business processes across organizations, allowing users to get more work done faster with the power of AI.

Schedule a demo or contact us today to learn more about how Onit’s platforms can help transform your legal operations function

How to Implement Legal Digital Transformation

Posted on October 19, 2021 by - Business Process Management, Digital Transformation

Companies both large and small have increasingly been turning their attention to legal digital transformation, with an eye toward implementing new initiatives and pursuing innovation that will help increase efficiency and improve the legal function. However, it can be challenging to know where to start and how to keep yourself on track.

Brad Rogers, Onit’s SVP of Strategy & Growth, headed up a CLOC Ask the Experts panel that offered some valuable advice for companies looking to implement legal transformation projects. Here are the top five considerations to keep in mind as you pursue legal transformation at your organization.

1.   Remember that legal digital transformation is a journey.

No matter how prepared or dedicated you are, the transformation won’t happen overnight. You need to think of it as a journey – and one that’s disruptive and often messy. You might not be able to plan precisely where you’re going, but you should know where you want to get goal-wise. Just be prepared for the path there to zig and zag along the way. Too many people think of legal digital transformation like building a skyscraper with square corners where you can count all the nuts and bolts you’ll need to get the job done. In reality, transformation is more like building a city, where many people are involved, and some neighborhoods will go faster or slower than others.

2.   Know the primary goals of your GC.

It’s essential to keep your GC’s primary goals in mind as you implement legal digital transformation and align your strategy with those goals. Most GCs have the same priorities, namely to protect the company, have a team of highly engaged, top talent, and boost efficiency to be a world-class legal department. Keeping these goals in mind at all times will keep your GC engaged in your transformation efforts and lead to a better outcome.

3.   Know the primary reasons why you’re transforming in the first place.

No transformation initiative will be successful without a concrete plan. It’s not only important to have a plan, though – you also need to be able to articulate it. Successful digital transformation requires buy-in from all the stakeholders in your organization. If you want to secure that buy-in, you need to be able to adequately explain the reasons behind your transformation in your company’s town hall, in team meetings or even in the elevator.

4.   Understand why data is important for legal digital transformation.

Data plays into legal transformation in a number of ways. First, a data-driven staffing model is the only way to fully understand how many and what type of resources you’ll need to make your transformation initiative succeed. Second, you need to present data on matters, risks, legal spend and more to help your GC and your company’s leadership team understand your organization’s legal exposure. Finally, you need to give your leadership and your lawyers data on the legal function to help them manage the business better.

5.   Foster a process-based mindset.

It’s not always easy to get your lawyers to think about processes. The way you think and speak about legal digital transformation may not line up with the way your lawyers think. To overcome the gap, you should start with a high-level process map that your lawyers can follow. It shouldn’t be overly detailed, but simply create clarity around roles and responsibilities. Another helpful tool is a dashboard that provides key operational metrics that break down the process in a way that’s easily understood.

You can listen to the entire panel here for more insight into best practices for pursuing legal digital transformation.

Onit is helping businesses of all sizes with their legal ops transformation journey. Contact us at [email protected] or schedule a demo to learn more.